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8.

machinery

h.

a formal statement of a planned new law that is discussed by a

 

 

 

parliament before being voted on

9.

9.

wronged i.

refusal to buy the products or services of an offending company

 

consumer

 

 

10.

10. to take

j.

to establish a time or day by which something must be done

responsibility

4. Vocabulary

Complete the words from “Listening” and “Reading” sections.

1.A corporation’s actions should always be technically s_________.

2.The aim of a public relations practitioner is to f_________ constructive and socially aware behavior.

3.Each big company should strive to create an image of a caring c________ c_________.

4.The crisis was followed by a l_______s________ d________.

5.Top management should think about d_________ as individuals, not as statistics.

6.When you fire people it is good for a company’s image to provide them with a f_________

c________.

7.It can be difficult to convince the public that the l________ have been justified.

8.Public demand for protection of the environment places a h_______ b_______ on corporations.

9.R_________ is one of the ways to help clean the environment.

10.It is advisable to have a crisis plan ready in case of an environmental b_______.

11.The c________ in the government funding lead to the close of the program.

12.Over the past decade many corporations have increased their p_________.

13.The conglomerate d________ more than $17 million last year to schools, hospitals, and charity groups.

14.The antismoking b________ is now being discussed by the parliament.

15.The b________ is a widely used tool of the consumer movement.

16.It is prohibited by the law to sell cigarettes to m________.

17.The convention’s resolution did not s_______ d_______ for enforcing the boycott.

18.The whole m__________ through which a customer may seek satisfaction should be changed.

19.A w_______ c_________ will usually tell his or her grievances up to 20 other people.

20.In times of crises it is better for the company to t_______ full r_________ for its actions.

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