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9. Урок 9 (Unit 9) Evaluation

1.Starting up

1.What is the purpose of evaluation in public relations?

2.What are prerequisites for evaluation?

3.Do you know any techniques of evaluation in public relations?

2.Listening

Listening 9.1.

Listen to an interview with Bob Richardson, a public relations practitioner working for Junction Co, who talks about the prerequisites for evaluation and different kinds of objectives. Answer these questions.

1.According to Bob Richardson, what should PR people never do?

2.Can you give an example of a motivational objective?

Complete the extract of what Bob says about the prerequisites for evaluation and different kinds of objectives.

Well, before we can ________ any PR program we must have a set of measurable

________. First of all, public relations people and management should agree on the ________ that will be used to evaluate success in achieving objectives. We never should wait until the end of the public relations program to determine how it will be evaluated. If we are talking about an

_________ objective, measurement techniques must show whether _________ was successfully communicated to target ________ or not.

__________ objectives are more difficult to attain. If the objective is to increase sales or market share, it is important to show that public relations efforts caused the increase and not other

_________ strategies.

Listening 9.2.

Listen to Bob Richardson, who goes on to talk about the techniques used in evaluating a public relations program. Answer these questions.

3.What is the most widely practiced form of evaluating public relations programs?

4.What are media impressions?

5.Why is it important to determine the cost-effectiveness of public relations materials?

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