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2.

handle organizational

b.

to acquire completely good knowledge of the way goods and

 

functions

 

services are produced and sold and the way money is

 

 

 

managed

3.

understand the attitudes

c.

to successfully create and use a series of actions and methods

 

and concerns of community

 

 

4.

to draft press releases

d.

to help solve the problem

5.

to advance the issue

e.

to write an official statement or report that an organization

 

 

 

gives to journalists that may have changes made to it before it

 

 

 

is finished

6.

to develop plans and

f.

be aware of local people’s opinions, feelings and what they

 

policies

 

think is important

7.

to obtain a solid grounding

g.

to deal with the company responsibilities

 

in economics

 

 

8.

nuts and bolts

h.

aims and plans of action

Notes

The noun policy is followed by the prepositions: on/regarding (e.g. What is the party’s policy on immigration?)

for (e.g. The company has set out its policies for future mineral development.) of (e.g. a policy of appeasement/rearmament/neutrality)

towards (e.g. US policy towards Iraq)

4. Vocabulary

Complete the words from “Listening” and “Reading” sections.

1.It’s sometimes hard to m_______ the right balance between your work and your home life.

2.The experiment is working well and feedback is very p_______.

3.Excellent customer service should be our guiding p_______.

4.There are numerous t_______ for dealing with difficult customers.

5.At school they e_______ good manners.

6.I_______ means learning a lot from working alongside experienced professionals.

7.She’s the president of the Iowa c_______ of the Professional Insurance Agents’ Association.

8.Employees are given t_______ in business ethics.

9.A r_______ of all government policy affecting the environment was announced.

10.The report is ready for s_______ to the board of directors.

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