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Surveys and Polls. Airlines and auto manufacturers, in particular, use the results of surveys and polls to show that they are first in “customer satisfaction,” “service,” and even “leg room” or “cargo space”…

Examples. A statement of opinion can be more persuasive if some examples are given. A school board can often get support for a bond issue by citing examples of how the present facilities are inadequate for student needs…

(Wilcox, Dennis L., et al. Essentials of Public Relations. New York: Longman., 2001. P. 188-190)

Match the words (1-10) with the definitions (a-j).

1.

credibility

a.

a power to influence other people and attract their attention and

 

 

 

admiration

2.

expertise

b.

a public statement of approval or support

3.

charisma

c.

to make a story more touching or exciting

4.

testimonial

d.

knowledge or skill

5.

mass media

e.

ability to make the message believed or trusted

 

endorsement

 

 

6.

to dramatize a story

f.

official rules and processes that seem unnecessary and delay the

 

 

 

getting of results

7.

to evict

g.

a statement about the character or qualities of someone or

 

 

 

something

8.

red tape

h.

an article on how an individual or a company is using the product

9.

application story

i.

information based on a study of the number of times something

 

 

 

happens or is present

10.

statistics

j.

to force someone to leave somewhere

4. Vocabulary

Complete the words from “Listening” and “Reading” sections.

1.Few issues g______ o______ on the part of an entire population.

2.S______ c_______ usually care a lot about health issues.

3.F______ o_______ l_______ usually are heads of companies, elected officials, or leaders of membership groups.

4.I________ l________ influence their peers because of some special characteristic.

5.A lot of people want to be like their r_____ m______.

6.Opinion leaders can e______ p_______ on others to accept something.

7.P________ has been around since the dawn of human history.

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