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8. Урок 8 (Unit 8) Communication

1.Starting up

1.What factors are important for communication?

2.What makes a good communicator?

2.Listening

Listening 8.1.

Listen to an interview with Joel Babbit, President and CEO at Edelman Public Relations Worldwide, who talks about communication. Answer these questions.

1.What is the last step in the public relations process? How different is it from the previous steps?

2.What are the goals of communication?

3.What skills should an effective communicator have?

4.When is communication not effective?

Complete the extract of what Joel Babbit says about communication.

Feedback is important for effective communication. One-way communication, from _______ to receiver, only ________ information. Such a monologue is less effective than _______

communication, which establishes a dialogue between them. The ideal public relations model is two-way _______ communication. That is, communication is _______ between the sender and the receiver. In this model, ________ is the principal objective of public relations, rather than _______. In reality, most organizations have _______ motives when they engage in two-way communication with _______ audiences. Although they may _______ dialogue to obtain a better sense of how they

_______ to the needs of an audience, their motive is often _________ – to convince the audience of their point of view through dialogue.

Listening 8.2.

Notes

E. coli (Escherichia coli) is one of many species of bacteria living in the lower intestines of mammals, known as gut flora. The E. coli strain is one of hundreds of strains of the bacterium that causes illness in humans.

(“E. coli.” Wikipedia. 7 Sept. 2007. 22 Nov. 2007 <http://en.wikipedia.org/wiki/E.coli>.)

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