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5. Match the terms in column a with the equivalent terms in column b.

A

B

Russian

Ukrainian

1. to prove our statement

a. установить оборудование

встановитиустаткування

2. to draw one’s attention to

b. сожалеть

шкодувати

3. to apologize for

c. без оплаты перевозки

без оплати перевезення

4. faulty equipment

d. напрасные убытки

даремні збитки

5. to regret

e. заменить

замінити

6. to remind

f. в подтверждении нашего заявления

на підтвердження нашої заяви

7. to replace

g. в будущем

у майбутньому

8. to install the equipment

h. бракованное оборудование

браковане устаткування

9. to examine the goods

i. претензия

претензія

10. carriage forward

j. в удобное для вас время

у зручний для вас час

11. claim

k. извиняться за

вибачитися за

12. in the future

l. осматривать товар

оглядати товар

13. unnecessary losses

m. напоминать

нагадувати

14. our point of view

n. обратить чье-то внимание на

звернути чиюсь увагу

15. at your convenience

o. наша точка зрения

наша точка зору

6. Find in the text the synonyms for the following words and expressions

pretension essential

demand flame

notice hold-up

to hold an inquiry into to waver

to make excuses comfort

7. In the list below find a definition for the given words.

A

B

1. Damage

a. to put a piece of equipment somewhere and make it ready for use.

2. to regret

b. to tell someone that something is definitely true or will definitely happen.

3. to install

c. physical harm

4. to apologize

d. a situation in which a machine or vehicle stops working.

5. to dispatch

e. a statement that you are not satisfied with something

6. breakdown

f. to send someone or something somewhere.

7. to assure

g. to tell someone that you are sorry for doing something wrong.

8. complaint

h. to feel sorry or sad about something that has happened.

8. Complete the sentences with the words from the texts.

1. The buyer should _________ the problems in a letter of complaint.

2. It’s necessary to find ways of ___________ a problem.

3. After examination of the uniforms we _________ some manufacturing defects.

4. We have to _________ that these defects were overlooked by our controller.

5. We are sending you new uniforms as a __________ this week.

6. If any problems arise do not _______ to contact us.

7. A replacement for the _________ goods will be delivered next week.

8. If we don’t receive the _________ by the end of next week, we’ll cancel the order.

9. Put the words in correct order.

1. will/ When/ shipment/ the/ dispatch/ for/ ready/ the?

2. uniforms/ The/ defective/ to/ are/ indeed/ returned/ to/ you.

3. are/ a/ very/ in/ We/ awkward/ now/ position.

4. substandard/ will/ A/ for/ the/ goods/ week/ next/ goods/ be.

5. installed/ When/ we/ equipment/ the/ found/ it/ faulty/ that/ was/ we.