- •Business English For Students of Management Faculty
- •Укладачі:
- •1. Here are some phrases you might need to use.
- •2. Work in pairs. Look at these situations.
- •3. Read and listen to the dialogues.
- •4. Answer the questions.
- •5. Translate into English.
- •6. Make up your own dialogues.
- •7. Work in groups. Discuss these problems with your partners.
- •8. Here are some phrases you can use when giving directions.
- •9. It’s a good idea to get to know your own city or town from a visitor’s point of view – this may be quite different from your view as a resident.
- •10. Read and translate the text “Classification of Organization Cultures”.
- •11. Match the words and word combinations in column a with those in column b.
- •12. State what part of speech the following words belong to.
- •13. Study a visit card and answer the questions.
- •14. Read and translate the text. Managerial Skills and the Organizational Hierarchy
- •15. Write t if the sentence is true and f if the sentence is false.
- •16. Give the English equivalents for the following phrases:
- •17. Translate the following sentences into English.
- •18. Answer the questions to this text.
- •19. Retell the text.
- •20. Make up sentences using the given words.
- •21. Choose the correct form of the verb.
- •22. Complete the description with a/an, some or the.
- •23. Put in a/an or the in the sentences where necessary.
- •24. Answer the questions about yourself.
- •Word list
- •1. Study this information from a magazine article.
- •2. Work in pairs. Look at this list and decide together which points are important when you’re starting a new job.
- •3. Work in pairs. Decide where you in your country and in your line of business, would normally give this information.
- •6. Fill the gaps in these sentences with a suitable verb from the list, as in the example.
- •8. Answer the questions.
- •9. Give the English equivalents for the following phrases:
- •10. Work in groups. Imagine that you have received a lot of applications for a job in your firm. Sort them into three piles.
- •11. Work in small groups. Here is some advice that might be given to an inexperienced interviewer. Which of the points do you agree with entirely – or partly? Give your reasons.
- •12. Imagine that a young friend of yours is about to attend an interview. Note down at least ten pieces of advice that you would give to him or her. Here are a few suggestions.
- •13. Match the words and word combinations in column a with those in column b.
- •14. Make up your own covering letter.
- •15. Expressions to the covering letter.
- •16. Study the following Resume.
- •17. Make up your own Resume according to the following.
- •18. Give the English equivalents for the following phrases:
- •19. Read and translate the sample Thank-You Letter.
- •20. Translate the following sentences into English.
- •21. Read and listen to the conversation.
- •22. Fill in the gaps with the related words.
- •23. Translate the following sentences into English.
- •25. Find the correct equivalents.
- •26. Pioneering Tomorrow’s Electronics.
- •28. Describe these people using the following adjectives.
- •29. Put the following words in the correct form.
- •30. Use the correct form of the words given.
- •31. Write the opposites of the following adjectives.
- •32. Fill in the gaps.
- •33. Put the adverbs on the right of each sentence into the most ‘comfortable’ place in the sentence. The first one is done for you as an example.
- •34. Put the adverbs on the right in the correct position in each sentence.
- •Word list
- •1. Here are some expressions you can use if you're on the phone.
- •3. Answer the questions.
- •4. Give the English equivalent for the following phrases:
- •5. Fill in the propositions if necessary.
- •6. Work in pairs. Decide which of the verbs fit best in the following sentences. What other verbs could you use instead?
- •7. Translate into English.
- •8. Translate the conversation “Buying a Ticket from London to Kiev” into English.
- •9. Fill the gaps with suitable words from the list.
- •11. Listen, read and translate the text. The internet
- •12. Answer the questions.
- •13. Match the words and word combinations in column a with those in column b.
- •14. Fill in the gaps with words from the text choosing from the ones given in brackets.
- •15. Translate the following sentences into English.
- •16. Put the verbs in brackets into the correct form (Participles or Gerunds).
- •17. Match the words and word combinations in column a with those in column b.
- •18. Translate the following sentences into English.
- •19. Match American and English equivalents and translate them.
- •20. Put the verb in the correct form.
- •21. Complete the text with the present simple form of the verbs.
- •22. Complete the question with the present simple form of the verbs and answer these questions.
- •23. Fill the gaps with a suitable verb from the list and (if possible) a suitable adverb too. The first is done as an example.
- •24. Choose the correct response.
- •Word list
- •3. Write t if the sentence is true and f if the sentence is false.
- •4. Translate into English.
- •6. Match the terms in column a with the equivalent terms in column b and learn them by heart.
- •In the City
- •7. Read and translate the text. National express
- •8. Answer the questions.
- •10. Match the words and word combinations in column a with those in column b.
- •12. Give some advice to the passenger in a foreign country.
- •13. Translate the conversation into English.
- •14. Fill in the gaps using the following questions.
- •15. Match the verbs in column a with those in column b and learn them by heart.
- •16. Translate the following sentences into English.
- •18. Put one of the following words in each space in the sentences below.
- •19. Translate into English.
- •22. Complete the sentences with who/when/whose/which/what.
- •23. Put one of the following words in each space in the sentences below.
- •24. Put in the missing preposition.
- •25. Choose the right conjunction.
- •26. Put the prepositions and conjunctions in the following sentences.
- •Word list
- •1. Look at the different uses of these modal verbs.
- •2. Work in pairs. Rewrite each sentence using a modal verb. The first one is done for you as an example.
- •3. Rewrite these sentences using a modal verb so that they mean the same. The first one is done for you as an example.
- •5. Answer the questions.
- •6. Translate into English.
- •7. Translate the following dialogues into English.
- •8. Make up your own dialogues.
- •10. As you read the introductory passage mark whether the following statements are true [√] or false [X].
- •11. Read, listen and translate the following dialogues.
- •12. Match the words and word combinations in column a with those in column b.
- •13. Translate into English.
- •14. Make up your replies.
- •15. Read and translate the text. Banks and business
- •16. Answer the questions to the text.
- •17. Fill in the gaps with the related words.
- •18. State what part of speech the following words belong to.
- •19. Translate into English.
- •20. Match the word combination in column a with those in Column b.
- •22. Read and translate the text.
- •23. Answer the questions.
- •24. Give the English equivalents for the following phrases:
- •25. Find in the text synonyms for the following words.
- •26. Translate the following sentences into English.
- •27. Fill in the correct form of the infinitive.
- •Word list
- •8. Expressions to the Inquiry Letter:
- •9. Make up your own Inquiry Letter:
- •10. Read, translate and learn the requirements to the Letter of Order:
- •11. Read and translate sample Letter of Order.
- •12. Read and translate sample Letter of Acknowledgement.
- •13. Expressions to the Letter of Order, Letter of Acknowledgement, Letter of Refusal the Order
- •14. Make up your own Letter of Order, Acknowledgement and Refusal of Order:
- •15. Are the sentences true or false? Correct the false ones:
- •16. Find in the texts the synonyms for the following words and expressions:
- •17. In the list below find a definition for the given words:
- •18. Complete the sentences with the words from the texts and letters:
- •19. Match the terms in column a with the equivalent terms in column b and learn them by heart.
- •20. Put the words in correct order
- •21. Translate the following information into English:
- •22. Read and translate the text:
- •International Business
- •23.Answer the questions:
- •24. Correct these statements, as in the example. Use the words in the box:
- •25. Complete the sentences. Use one word only.
- •26. Put the verb in the right form (positive, negative or question).
- •27. Which of the points in this text do you agree or disagree with?
- •28. What would you say in these situations? Write down the exact words you’d use. The first is done for you as an example.
- •29. Work in pairs. Complete each sentence with one of the words in the list.
- •Word list
- •2. Listen to the similar dialogue.
- •3. Answer the questions:
- •5. Find in the dialogue the synonyms for the following words and expressions:
- •6. Match the terms in column a with the equivalent terms in column b.
- •8. Complete the sentences with the words from the dialogue:
- •9. Put the words in correct order:
- •10. Translate into English:
- •11. Make up the similar dialogue.
- •12. Read and translate the interview with Bill Gates:
- •13. What do you know about Bill Gates? Write down some information about him.
- •14. Match the verbs and corresponding expressions:
- •15. You have concluded the contract where the form of payment is a Letter of Credit. Make up questions according to the following scheme:
- •16. Translate from English the following expressions:
- •17. Make up sentences:
- •18. Look at the following expressions with numbers. Decide which expressions correspond to these numbers. Which numbers are not used? Fill in the blanks:
- •19. Read and translate the following text. Note the changes which have taken place in foreign trade recently: Foreign Trade
- •20. Make up 10 questions to the text.
- •21. You are speaking over the telephone with a firm. Answer the questions:
- •23. Translate into English the following dialogue in the bank:
- •24. Read and translate the text: Marketing
- •25. Answer the question:
- •26. Speak about marketing.
- •27. Fill in the gaps. Use Past Simple or Present Perfect.
- •29. Complete the sentences with gone or been.
- •31. Choose the correct form.
- •32. Complete the sentences (1, 2 or 3 words)
- •33. Put one verb in each sentences into the past perfect simple and the other verb into the past simple.
- •34. Fill the gaps in these sentences with a suitable verb.
- •Word list
- •1. Read, translate and study this information:
- •2. Read the contract:
- •3. Answer the questions:
- •4. Are the sentences true (V) or false (X). Correct the false ones.
- •5. Match the terms in column a with the equivalent terms in column b.
- •6. Find in the text the synonyms for the following words and expressions
- •7. Find the list below a definition for the given words
- •8. Complete the sentences with the words from the text
- •9. Put the words in correct order.
- •10. Differences in American and British business terminology:
- •12. Which sign is the odd one out in the following list? Why?
- •13. Translate the following part of the contract and answer the questions:
- •15. Which of these products would most likely be exported by air freight? Or by road transport? Or by sea?
- •16. Read the following extract from the article and answer the questions.
- •17. Read and translate the text.
- •In the Bank
- •18. Answer the questions:
- •19. Write a new sentence with the same meaning.
- •20. Active or passive? Complete the sentences.
- •21. Circle a passive or active verb form.
- •22. Write passive sentences.
- •23. Make the sentences passive. Use by … only if it is necessary to say who does/did the action.
- •24. Turn the following into the Passive Voice:
- •25. Finish the sentences with the words from the second column:
- •26. What is the difference in meaning in the following sentences.
- •27. Rewrite the following sentences, using the passive form. Start with the words given and try to retain the same meaning more or less. The first one is done for you as an example.
- •28. Rewrite these passive sentences in the active form. Begin with the word in brackets. The first one is done for you as an example.
- •29. This exercise gives you practice in using the right preposition after a verb, a noun or an adjective. The first one is done for you as an example.
- •30. Decide how best to fill the gap in each of these sentences, as in this example:
- •Word list
- •1. Study this information.
- •Sample of Letter of Complaint
- •Sample of Answer
- •3. Expressions for letters of complaint:
- •4. Expressions for answering a complaint:
- •5. Match the terms in column a with the equivalent terms in column b.
- •6. Find in the text the synonyms for the following words and expressions
- •7. In the list below find a definition for the given words.
- •9. Put the words in correct order.
- •10. Make up your own letter of complaint and answer a complaint.
- •11. You are speaking over the telephone with you business partner from Great Britain.Respond to his words:
- •12. Which word-combinations are the odd ones out:
- •13. Read and translate the text: Small Business in the usa:
- •14. Answer the questions:
- •15. Speak about Small Business in the usa:
- •16. Rewrite the sentences in indirect speech, changing the tenses. Begin He/She/They said ….
- •17. Report these sentences. Sometimes two answers are possible.
- •18. Put in say/said or tell/told
- •19. Put these statements, into reported speech, as in the examples.
- •20. Put these statements into reported speech.
- •21. Before you do these exercises, look at 9,5 in the Student’s Book. Fill the gaps in these sentences, using the verbs in the list below with –ing or to…The first is done for you as an example.
- •22. This exercise revises some of the functions you have practiced. Look at the expressions below. Which of them would you use to express each of these ideas?
- •23. Fill the gaps in these sentences with a word built from the word given on the right. Here is an example:
- •Word list
- •References
1. Study this information.
In business the main reasons for sending letters of complaint or claim letters are:
—short delivery, short - shipment;
—substandard or wrong goods;
—delays in delivery;
—misdirection and errors in addressing;
—damages of goods;
—manufacturing defects which were discovered during equipment operating.
The buyer should explain the problems in a letter of complaint. It’s necessary to find ways to solve a problem.
2. Read and translate Sample of Letter of Complaint and Sample of Answer.
Sample of Letter of Complaint
Men’s Clothes Dealers Ltd.
142 North Road
Liverpool S20 4HL
England
18thMay, 2008
Ref: Our Order No, 112 of 21th February, 2008
Dear Sirs,
Thank you for your delivery of men’s uniforms, which we ordered on 21stFebruary, 2008. At the same time we would like to draw your attention to the following.
After examination of the uniforms we discovered some manufacturing defects:
there are oil stains on 12 uniforms;
the colour of buttons on 5 of the uniforms does not match the colour of these uniforms;
one uniform is in a different style.
We are returning the defective uniforms by separate mail, carriage forward, and would ask you to replace them with uniforms in the colous and sizes specified below:
|
Size |
Color |
Quantity |
|
15 |
White |
9 |
|
17 |
White |
1 |
|
14 |
Blue |
6 |
|
16 |
Blue |
2 |
We would appreciate a prompt reply.
Yours faithfully,
Vladimir Smurov
Export-Import Manager
Sample of Answer
Visteria Ltd.
P.O. Box 82
Kiev 253206
Ukraine
3d June, 1997
Ref: Order No. 112 of 21th February, 1997
Dear Mr. Smurov
Your letter of 18thMay, 1997, was duly noted. The uniforms you returned to us are indeed defective. We have to admit that these defects were overlooked by our controller and offer apologies for the oversight.
We are sending you new uniforms as a replacement this week by air, carriage paid, and would ask you to confirm their receipt by fax.
If any other problems arise please do not hesitate to contact us.
Yours sincerely,
David Smith
Claims Department
3. Expressions for letters of complaint:
|
English |
Russian |
Ukrainian |
|
We would like (have) to remind you that … |
Мы хотели бы (вынуждены) напомнить Вам, что … |
Ми б хотіли (змушені) нагадати Вам, що … |
|
We wish to draw your attention to the fact that … |
Мы хотим обратить Ваше внимание на тот факт, что… |
Ми хочемо звернути вашу увагу на той факт, що … |
|
We are disappointed to find that the quality of the equipment (goods) you supplied does not meet (comply with, satisfy, match) the requirements of… |
К сожалению, мы обнаружили, что оборудование (товары), которые вы поставили нам, не удовлетворяют требованиям… |
Нажаль, ми виявили, що устаткування (товари), які ви поставили нам, не задовольняють вимогам … |
|
To prove our statement we enclose (are enclosing)… |
В подтверждение нашего заявления мы прилагаем … |
На підтвердження нашої заяви ми додаємо ,,, |
|
The delay in delivery is causing us great inconvenience, as … |
Задержка в поставке приводит к большим неудобствам, поскольку … |
Затримка у поставці призводить до великих незручностей, оскільки … |
|
We find it necessary to note … |
Считаем необходимым отметить … |
Вважаємо необхідним відмітити … |
|
We are returning…and would ask you to replace… |
Возвращаем вам… и просим заменить… |
Повертаємо вам …і просимо замінити … |
|
So far we have received no reply… |
До сих пор мы не получили ответа… |
Досі (до сих пір) ми не отримали відповіді … |
|
Four containers in the consignment were found to be damaged. |
Четыре контейнера в партии оказались поврежденными. |
Чотири контейнери у партії виявилися пошкодженими. |
|
We duly informed you about the breakdown of the equipment. |
Мы должным образом проинформировали Вас о выходе из строя оборудования. |
Ми належним чином проінформували вас про вихід з ладу устаткування. |
|
At present your failure to deliver the goods greatly worries us. |
В настоящее время мы крайне обеспокоены тем, что вы не можете поставить товар. |
У даний час ми вкрай занепокоєні тим, що ви не можете поставити товар. |
|
When we installed the equipment, we found that it was faulty. |
Когда мы установили оборудование, то обнаружили, что оно не работает. |
Коли ми встановили устаткування, то з’ясувалося, що воно не працює. |
|
When we examined the goods, it turned out that… |
После осмотра товара оказалось, что … |
Після огляду товару з’ясувалось, що … |