23.Answer the questions:

1. What is the origin of the multinational company?

2. When did the corporate movement begin?

3. Why did it become possible for a company to control enterprises on the other side of the globe?

4. How quickly is internationalism growing?

5. What can internationalism bring?

6. What problems can be arisen with internationalism?

7. What are your own answers and explanations to these problems?

24. Correct these statements, as in the example. Use the words in the box:

Radium the Eiffel Tower John F. Kennedy Detective stories 1962

Example:

He didn’t invent the telephone.

He invented the radio.

1. Marconi invented the telephone.

2. Gustav Eiffel built the Statue of Liberty.

3. Marilyn Monroe died in 1990.

4. Marie and Pierre Curie discovered penicillin.

5. Lee Harvey Oswald killed Martin Luther King.

6. Agatha Christie wrote children’s stories.

25. Complete the sentences. Use one word only.

1. I got early and hada shower.

2. Tom was tired last night, so he _________________ to bed early.

3. I _____________ this pen on the floor. Is it yours?

4. Kate got married when she ___________ 23.

5. Helen is learning to drive. She __________________ her first lesson yesterday.

6. ‘I’ve got a new job.’ – ‘Yes, I know. David ____________________ me.’

7. ‘Where did you buy that book?’ – ‘It was a present. Ann ____________ it to me.’

8. We ___________________ hungry, so we had something to eat.

9. ‘Did you enjoy the film?’ ‘Yes, I _________________ it was very good.’

10. ‘Did Mary come to your party?’ – ‘No, we _______________ her, but she didn’t come.’

26. Put the verb in the right form (positive, negative or question).

1. It was a good party. I enjoyedit. (I/enjoy)

2. ‘Did you dothe shopping?’ – ‘No, Ididn’t have time’. (I/have)

3. ‘Did you phone Alan?’ – ‘No, I’m afraid ___________________.’ (I/forget)

4. I like your new watch. Where ________________________ it? (you/get)

5. I saw Lucy at the party but ___________________ to her. (I/speak)

6. A: ____________________________________ a nice weekend? (you/have)

B: Yes, I went to stay with some friends of mine.

7. Paul wasn’t well yesterday, so _______________________ to work. (he/go)

8. ‘Is Mary here?’ – ‘Yes, _________________________ five minutes ago.’ (she/arrive)

9. Where _________________________ before he came here? (Robert/live)

10. The restaurant wasn’t expensive. _________________________ very much. (the meal/cost)

27. Which of the points in this text do you agree or disagree with?

Anyone who has contact with customers is a sales person – that includes the telephonist who answers the phone and the service engineer who calls to repair a machine. So that probably includes you!

The relationship between a sales person and a client is important: both parties want to feel satisfied with their deal and neither wants to feel cheated. A friendly, respectful relationship is more effective than an aggressive, competitive one.

A sales person should believe that his product has certain advantages over the competition. A customer wants to be sure that he is buying a product that is good value and of high quality. No one in business is going to spend his company’s money on something they don’t really need (unlike consumers, who can sometimes be persuaded to buy ‘useless’ products like fur coats and solid gold watches!).

Some sales people prefer a direct ‘hard sell’ approach, while others prefer a more indirect ‘soft sell’ approach. Whichever approach is used, a good sales person is someone who knows how to deal with different kinds of people and who can point out how his product will benefit each individual customer in special ways. A successful sales meeting depends on both the sales person and the customer asking each other the right sort of questions.

What sort of questions are most useful in a sales meeting?

- What answer is each of these questions likely to provide?

- Which of the questions are likely to give more useful information?

‘Do you think the product is too expensive?’

‘What are your reactions to the prices I’ve quoted you?’

‘Is the machine designed to operate 24 hours a day?’

‘Tell me about the operation of the machine.’

‘Are you worried about the question of reliability?’

‘Are there any particular points you’re worried about?’