2). Choose the correct options to the questions.
Situation 1.
1. What rooms do Michael and Jennifer want?
a)adouble room
b)a single room
c)two single rooms with bathroom
d)a twin room
2. How much discount can they get at the hotel?
a) ten per cent
b) fifteen per cent
c) twenty per cent
d) thirty per cent
3. How many days will they stay?
a) five days
b) ten days
c) twenty days
d) a month
4. How can they settle an account?
a) by card or cash
b) by a credit card voucher
c) by cheque
d) they don’t need to pay
5. Who will help them with the luggage?
a) the receptionist
b) the manager of the hotel
c) the porter
d) no one
Situation 2.
1. What is the first problem?
a) The receptionist cannot find their reservation
b) The rooms are too cold
c) They are too late
d) The hotel is full
2. What is the problem with the rooms?
a) They are small and noisy
b) They are too expensive
c) The rooms are too cold
d) There are no beds
3. Michael and Jennifer have a choice:
a) They will find another hotel
b) They will call the manager
c) They will take the rooms
d) They will go back home
4. Michael has lost something. What is it?
a) He has lost his briefcase
b) He has lost his money
c) He has lost his wallet
d) He has lost his taxi
5. In the end the receptionist wants to phone someone. Who does she want to phone?
a) She wants to phone the taxi company to find the wallet
b) She wants to phone her boss
c) She wants to phone her mother
d) She wants to phone her boyfriend
Ex.3. Complete the phrases with the following options.
1. I think there should be __________ booked for us. |
two rooms a single room a twin room an apartment
|
2. You can settle the account _________
|
by card. by cash. by cheque. as you wish. |
3. Take the lift over there to _________ |
the second floor. the conference hall. to the fifth floor. the lobby. |
4.I'm afraid ______________________ |
you have nothing booked. there are no vacancies. we are full at the moment. you have to find another hotel. |
5. I suppose _____________________ |
we have no choice, really. it's too late to find another hotel now. we need to speak to the manager. we have to take the room. |
6. There must be two double rooms booked for us, in the names of ____________________________ |
Mr. and Mrs. Brown. McDonald &Sons. Mr. Havocking and Isabella Rossellini. Big Fish Games and Partners. |
7.What time do you want __________
|
to leave ? to arrive ? to check out? to check in? |
Ex.4. Use the prompts from the box to fill in the missing information.
-How long are you going to stay? - Have a nice day. -Can I help you, miss? –Of course. You may order your dinner to your room. -Is there a bathroom there? -You can settle an account by cheque or cash, as you wish. - We are one of the conference partner hotels, so there is a ten per cent discount. – Would you like a single or a double room? -How much do you charge for the room? |
Situation 1.
R- receptionist Y- you
R. ___________________________?
Y. Yes, I would like a room.
R. ___________________________?
Y. A twin room, please. ___________________________?
R. OK, let me check.Yes, there isa twin room with en suite bathroom.
Y. Great, thank you so much. We're attending the 'International Agricultural Fair’. Does that mean we get a discount?
R. ___________________________. ___________________________?
Y. For a week. __________________________?
R. That’s 55 pounds.
Y. Can I pay cash or cheque?
R. ___________________________.
Y. Thanks a lot. Do you have a room service?
R. ___________________________.Here is the key, sir. The bellman will show you up to your room, sir. Just follow him. _________________
Situation 2.
– I think I have no choice. It's too late to find another hotel now. - That’s terrible! What should I do? – How can I pay? -–I wonder if you have any vacancies. – Here you are.- A twin room would be better. |
R. Hello, sir. Can I help you?
Y. __________________________________
R. Would you like a single or a double room?
Y. __________________________________
R. Just a moment. Let me see. Sorry. But we have no twin roomsat this time.
Y. __________________________________
R. All I have left are two small single rooms.
Y. __________________________________
R. Right, so that’s booked now. We'll need you to fill in the registration form.
Y. __________________________________
R. You can sign a credit card voucher.
Y. __________________________________
R. Here is your guest’s card. You’ll get the key to your room from the receptionist. Have a nice day.
Ex.5. Read the dialogues in pairs and act them out.
G-guest R- receptionist
Check in.
R.Good evening. Can I help you?
G.Yes, please. I'd like a room for the night.
R.Would you like a single room, or a double room?
G.A single room, please. How much is the room?
R.It's $55 per night.
G.Can I pay by credit card?
R.Certainly. We take Visa, Master Card and American Express. Could you fill in this form, please?
G.Do you need my passport number?
R.No, just an address and your signature.
G.(fills in the form) Here you are.
R.Here's your key. Your room number is 212.
G.Thank you.
R.Thank you. If you need anything, dial 0 for the reception area. Have a good stay!
Check out.
R: Did you enjoy your stay with us?
G: Yes, very much. However, I need to get to the airport now. I have a flight that leaves in about two hours, so what is the quickest way to get there?
R: We have a free airport shuttle service.
G: That sounds great, but will it get me to the airport on time?
R: Yes, it should. The next shuttle leaves in 15 minutes, and it takes approximately 25 minutes to get to the airport.
G: Fantastic. I'll just wait in the lounge area. Will you please let me know when it will be leaving?
G: Of course, I will.
R: If you like, you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.
G: That would be great, thank you.
R: Would you like to sign the hotel guestbook too while you wait?
G: Sure, I had a really good stay here and I'll tell other people to come here.
R: That's good to hear. Thank you again for staying at our hotel.
Ex.6. Read the story and try to choose the right words from the list below to complete it.
En suit, form, left, receptionist, filled in, a clerk, the bar, small change, a participant of, reservation, lobby, checked in.
When I arrived at the hotel I entered the (....1....) and immediately I walked up to the (....2...). I spoke to the hotel (....3....) and I asked her to see if I had a (....4....).
I wanted a single room with an (....5....) bathroom. The receptionist asked me 'Are you (....6....) the Mayfair conference?'.
Then I (....7....). I signed a blank (....8....). Then I (....5....) a new registration form. But after I found out that I had (....6....) my passport in the taxi.
The porter carried my bags to my room, but I didn't have any (....7....) to tip him. Finally, I decided to order a sandwich but (....8....) was closed.
Ex.7. Vocabulary Quiz.
1. When breakfast and dinner in the hotel are included with the price of the room, it is__________________.
2. A different way to say the 'customers' at a hotel, is ___________.
3. A phrasal verb that means somebody leaves a hotel and pays for the room, is ____________________.
4. A phrase that is used to tell a customer/guest that their room is not available for them to occupy/enter yet, is _________________.
5. A different way to say 'reserve' a hotel room, is ___________________.
6. A different way to say 'bags' or 'suitcases', is ____________________.
7. When only breakfast in the hotel is included with the price of the room, is _________________.
8. A piece of paper that shows how much money somebody has to pay for staying in a hotel, is ________________.
9. When a hotel has no rooms available to stay in, it is _____________.
10. When no food or meals in the hotel are included with the price of the room, is ________________.
11. The public area in a hotel where people can sit down and wait for people or relax, is called the ______________________.
12. When breakfast, lunch and dinner in the hotel is included with the price of the room, is _________________________.
13. A phrasal verb that means to arrive and register (give your details) at a hotel, is _______________________.
14. When no meals in the hotel are included with the price of the room and you can cook your own food, is ___________________.
15. The place in a hotel where you check in and check out, is called the ________.