2. Прочитайте два электронных сообщения (a, b), обращая внимание на структуру их написания. Ответьте на вопросы, используя информации из обоих сообщений.

1. How many parts does email comprise?

2. What are these parts? Name them and translate into Russian.

3. How can we greet friends and good acquaintances?

4. How should we address to strangers and officials?

5. What kind of information does the opening sentence of email contain?

6. Is an effective e-mail long or short?

7. Is an effective email divided into paragraphs? What for?

8. Do we use red lines or white space to visually separate paragraphs into separate blocks of the

text?

9. Is there anything brief but friendly in the closing salutations?

10. What else information should we put in closing? What for?

A.

T o: glenn@yahoo.com

Dear Glenn,

I am writing this email to apologize for the way I behaved with you yesterday. I want to clear all the misunderstanding that is there between us :( or :-(.

T oday I would like to tell you something that I have never told you before. If I have understood the meaning of true friendship, then the person responsible for it is you. I still, remember the days when we used to have fun together during school days and when you used to stand up for me whenever I was punished. I still remember how you used to help me with my homework. You protected not only as a friend but also as an elder brother.

B ut, I don’t want to lose all those lovely memories only because of one misunderstanding. I am sorry for behaving with you rudely. I was not aware of the situation, so I shouted at you. Please forgive me, my friend.

With regards,

Y our best friend,

Sam

B.

3. Перепишите электронное сообщение (а) и поставьте «смайлики» там, где это возможно, чтобы показать в каком эмоциональном состоянии находится автор.

4. Переставьте части электронного сообщения в соответствии с принятой структурой написания электронного сообщения.

1. Thanking you,

2. To: Robert.Jones@gmail.com

3. We were in high spirits when we visited your restaurant but the place was packed, it seems that the sitting arrangement was done haphazardly and your restaurant staff was unable to cope up with the demanding crowd. Being your well-regarding restaurant in our locality this kind of food & welcoming is disgraceful. The only good thing was that the staff members politely listened to our whining about the food and catering service.

4. Jennifer Bentley

5. My friends and I visited your restaurant last week to celebrate one of my friend’s birthday party. I am sorry to say the food served was of poor quality and now it has built a second opinion in our minds whether to visit it again or not.

6. Dear Mr. Jones

7. I am writing an email to you to bring in attention and improve your food quality, being a famous restaurant it has to match up to the standards of its name.

5. Впишите приведенные ниже фразы в таблицу. Определите, какие из них являются формальными и могут использоваться в деловой сфере, а какие – неформальные и используются только между близкими людьми. Подберите к ним русские эквиваленты.

Salutation	Opening sentence	Conclusion	Close salutation

1. Dear Sir or Madam

2. [no name or no close]

3. Hello

4. Best wishes

5. Feel free to get in touch if you have any questions

6. Hey

7. Bye

8. Dear all

9. I'm writing to thank you...

10. Yours sincerely

11. Just a short email to inform you...

12. All the best

13. Dear Mr., Mrs., Ms.

14. Looking forward to your reply

15. To whom it may concern

16. Let me know if you need anything else

17. Hi everyone

18. Best regards

19. Do not hesitate to contact us if you need any assistance

20. See you (soon)

21. I look forward to hearing from you