- •Предисловие
- •Unit 8. National stereotypes
- •8.1. Listening Development
- •8.2. Vocabulary Enrichment
- •8.3. Reading Improvement
- •The English and the French
- •The English through English Eyes
- •The English through French Eyes
- •The Americans and the Japanese
- •Americans through American Eyes
- •Americans through Japanese Eyes
- •8.4. Writing Enhancement
- •8.5. Speaking Reinforcement
- •Active vocabulary Unit 8. National Stereotypes
- •Unit 9. Countries and capitals
- •9.1. Listening Development
- •9.2. Vocabulary Enrichment
- •9.3. Reading Improvement
- •8 Wonders of belarus
- •Isle of tears
- •9.4. Writing Enhancement
- •9.5. Speaking Reinforcement
- •London versus Minsk
- •Unit 9 active vocabulary
- •Unit 10. Business trips. Travelling
- •10.1. Listening Development
- •10.2. Vocabulary Enrichment
- •If you want a good room, you should ……… .
- •I’d like ……… .
- •10.3. Reading Improvement
- •Passengers panic over false crash alarm
- •All aboard the flight from fear
- •10.4. Writing Enhancement
- •How to make a complaint
- •What to say in your complaint
- •Template letter
- •10.5. Speaking Reinforcement
- •Interviewing business travellers
- •Active vocabulary Unit 10. Business trips. Travelling
- •Idiomatic expressions
- •Unit 11. Holidays
- •11.1. Listening Development
- •11.2. Vocabulary Enrichment
- •11.3. Reading Improvement
- •11.4. Writing Enhancement
- •Inquiry letter brecon boating holidays
- •11.5. Speaking Reinforcement
- •Active vocabulary unit 11. Holidays
- •Hotels and Accommodation
- •Idiomatic expressions
- •Unit 12. The theatre and cinema
- •12.1. Listening Development
- •12.2. Vocabulary Enrichment
- •Anthony and Cleopatra at the National Theatre 1998
- •12.3. Reading Improvement
- •Jobs in cartoon animation
- •12.4. Writing Enhancement
- •Outline for a review
- •Introduction
- •Paragraph 2
- •Paragraph 3
- •Is the film recommended?
- •12.5. Speaking Reinforcement
- •Active vocabulary Unit 12. The Theatre and Cinema
- •Unit13on the phone
- •13.1. Listening Development
- •1) Imagine you are calling a company and want to speak to someone who works there. Can you think of any phrases you might use, or that you might hear? Put down these phrases.
- •13.2. Vocabulary Enrichment
- •Telephoning
- •Note: Giving numbers
- •13.3. Reading Improvement
- •Unfortunately there's a problem...
- •Telephoning across cultures
- •13.4. Writing Enhancement
- •13.5. Speaking Reinforcement
- •Active vocabulary Unit 13. Telephoning
- •Unit 14. Business correspondence
- •14.1. Listening Development
- •14.2. Vocabulary Enrichment
- •14.3. Reading Improvement
- •Job search email etiquette
- •14.4. Writing Enhancement
- •14.5. Speaking Reinforcement
- •Active vocabulary Unit 14. Business Correspondence
- •Unit 15. Meetings and negotiations
- •15.1. Listening Development
- •15.2. Vocabulary Enrichment
- •15.3. Reading Improvement
- •15.4. Writing Enhancement
- •15.5. Speaking Reinforcement
- •Meeting - agenda setting quiz
- •Active vocabulary Unit 15. Meetings and Negotiations
- •Useful English Phrases for Participating in a Business Meeting
- •Introducing the Agenda
- •Unit 16. Presentations
- •16.1. Listening Development
- •16.2. Vocabulary Enrichment
- •16.3. Reading Improvement
- •One size fits all?
- •16.4. Writing Enhancement
- •Presentation Scheme
- •16.5. Speaking Reinforcement
- •Active vocabulary Unit 16. Presentations
- •Introduce another speaker
- •Verbs to describe movements and trends
- •References
- •Contents
13.3. Reading Improvement
Assignment 1. The following text gives some advice about telephoning between different cultures. Before you read it, quickly answer these questions about the organisation of the text:
a) What is the picture about?
b) How many paragraphs are there?
c) How many main points are probably in the article?
Now read the text, then mark the sentences that follow as True (T) or False (F).
Unfortunately there's a problem...
In some countries, like Italy and Britain, conversation is a form of entertainment. There is an endless flow of talk and if you break the flow for a second someone else will pick it up. In other countries there is a higher value placed on listening – it is not only impolite to break in but listeners will consider what has been said in silence before responding. Finland and Japan are examples.
If you are talking to people who are also speaking English as a foreign language, they are likely to leave gaps and silences while they search for words or try to make sense of what you have just said. So be patient and try not to interrupt, as you would hope they would be patient with you.
Every country has its own codes of etiquette. For example it is common for Anglo-Saxons to use first names very quickly, even in a letter or fax or telephone call. Such instant familiarity is much less acceptable in the rest of Europe and Asia where even business partners and colleagues of many years' acquaintance address each other by the equivalent of Mr or Mrs and the last name or job title. So stick to last names unless you specifically agree to do otherwise. Don't interpret the other person's formality as stiffness or unfriendliness. On the other hand, if business partners with an Anglo-Saxon background get on to first name terms straightaway, don't be surprised.
Above all, one should remember that people do not usually mind if their own codes are broken by foreigners as long as they sense consideration and goodwill. This is much more important than a set of rules of etiquette.
(Adapted from “Faxes, phones and foreigners” by kind permission of British Telecommunications plc.)
d) Check your comprehension. Are these statements true or false?
For the British and the Italians it is normal to interrupt the other speaker during the conversation.
A special importance is attached to listening in Japanese and Finnish cultures.
One should interrupt and try to help speakers who may have difficulty in saying what they want to say.
It is unusual for Americans and British to use first names early in a business relationship.
It doesn't matter if you break certain social rules if it is clear that you are sensitive to other people.
Etiquette is the critical point in telephoning between different cultures.
Which do you think is the most important point to take into consideration?
e) Transfer: How would you describe the specific ways the Belarusians conduct telephone conversations?
Assignment 2. Read the text below. Identify the following:
a) something that is important before telephoning
b) advice on how to use your voice
c) advice on checking your understanding
d) examples of 'explicit' cultures - what does this mean?
e) examples of 'subtle' cultures - what does this mean?
f) a possible problem about the phone that you would not have face-to-face.