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X. Answer the questions.

1. Why do many managers not bother to hold ap­praisal interviews?

2. What may be the result of telling staff how they are doing?

3. Why is feedback especially important for new recruits?

4. What can criticizing an employee produce?

5. Can we say that anger and even profanity are frequent defen­sive reactions of criticized employees?

6. What kind of advice of talking to staff is given in this article?

7. What should be the correct approach of a manager to the late arrival of an employee?

8. Why can wrong talking to staff lower pro­ductivity?

9. Is it recommended to talk to an employee in private or across

the office or factory floor?

10. Do you think it is correct to have an agreement with employ­ees about the way you intend to work together, and to ex­change information?

XI. Read and translate this application and curriculum vitae.

Sales Recruitment and 20 Bright St.

Training Manager Edinburgh

W.&T. Sales Limited May 24,1996 21 Conduit St.

London W.I

England

In reply to your advertisement in today's "Daily Telegraph", I am interested in becoming a salesman for your company.

As you can see from the enclosed curriculum vitae, I have some previous selling experience in various and very competi­tive fields of medication and cosmetics. However I would like to change to industrial products since I believe they offer a greater potential. Your 6 months' training scheme should cer­tainly help me to devote my ability to your company particularly since my educational qualifications are higher than those you require.

My present position is subject to one month's notice, after which I would be able to train in London and, if necessary, relo­cate to any part of the country. I'm looking forward for a per­sonal meeting.

I thank you for considering my application.

Yours faithfully,

/signature/

Peter S.Green Enc.

Curriculum Vitae

CURRICULUM VITAE (RESUME)

Peter S.Green

Personal details

Date of birth: May 9,1971 Address: 20 Bright St.

Edinburgh

Marital status: Single Phone: 000333011

Objective: A position as salesman

Education

1992-1996 Sales assistant with General Medicines Ltd.

14 Castle Road Edinburgh

Business experience

Dundee University Bachelor's degree:

Chemistry

Special qualifications

Have attended an evening course in Marketing and shall sit for this examination next month.