Exercise 92

Some business letters are very simple. Look at this standard business letter Simon wrote for Sheila from Sheila’s notes:

Notes: tel conv this pm / our catalogue / / thanks for yr enquiry / do business with you

The body of Simon’s letter:

Further to our telephone conversation this afternoon, I enclose our catalogue.

We thank you for your enquiry and we look forward to doing business with you.

Write the body of these letters in the same way from these notes:

1. tel conv this am / our price list / / thanks for yr enquiry / do business with you

2. conv yesterday pm / a job application form / / thanks for yr enquiry / hear from you

3. tel conv this am / a cheque for £97 / / apologise for the delay / recieve yr receipt

4. conv this pm / our invoice / / … / recieve yr payment

5. yr telex / our official order / / apologise for the delay / receive the goods

6. conv at yr office / a copy of the financial report / / … / hear yr opinion

Exercise 93

Write out in full the short letter Charlie Alexander sent with his official order to the warehouse. He addresses the letter for the attention of Mrs Janet Elvin. Use the correct business letter format.

Exercise 94

Mr. Moore called Mr. Hussain about a problem with an order. Read the e-mail letter Mr. Hussian wrote after the telephone call.

From: H.M. Hussian <hussain@newvistastech.com>

To: Al Moore amoore@cdsystems.com

Date: May 11, 2000

Subject: Your order of April 15

Dear Mr Moore:

Thank you for your telephone call on May 10^th.

We understand that the wrong parts for your computer system were shipped. We apologize for the mistake.

We are shipping the correct parts today by express mail.

Again, we are sorry for the error.

We look forward to working with you in the future,

Sincerely yours,

H.M. Hussain

Manager, Sales Department

Exercise 95

Fill in the missing phrases according to the prompts in brackets to complete the letter.

Rainbow Training Institute

53 Bradburn Close

Muswell Hill

London N10 1PJ

J Fisher

The Personnel manager

DJ Banking Corp.

54 Smithson Ave.

London E17 6TY

20 September 2001

Re: International sales Workshop 5 November

Dear Ms Fisher

___________________________ (explaining the reason for writing), unfortunately we have had to cancel our November workshop. However, we can include your staff in the October 8 workshop instead of this earlier date.

___________________________ (apologizing) we were unable to inform you of this change earlier, and I hope you will be able to attend at this earlier date.

___________________________ (requesting) let me know __________________________

(expressing urgency) the names of your staff who will be attending on October 8.

___________________________ (ending) your staff will find the workshop both useful and informative.

Yours ______________________ (closing)

T Reading

T Reading

Training Manager

Exercise 96

Complete the fax which was sent in reply to the above letter.

DJ Banking Corporation

54 Smithson Ave

London E17 6TY

23 September

Training Manager

Rainbow Training Institute

Fax 081 884 9345

Re: __________________________________

Dear _________________________________

_____________________________________ five members of our staff will be able to attend the October workshop.

_____________________________________ the names and addresses of the five participants.

These are not the same five people as were to attend the November workshop.

_____________________________________ you could send me five copies of the workshop programme and maps showing the location of the Institute.

_____________________________________ meeting you on 8 October.

J Fisher

J Fisher

Personnel Manager

Exercise 97

Read the following letter.