5.2. Read and summarize. Add some more points if you want. How to Motivate Your Employees?

Successful managers know how to motivate their employees. When workers feel good about themselves, the work they do, the company they work for, it is much easier to get their cooperation.

Involve employees in decision-making process. If not deciding what is to be done, then how it is to be done, or when or in what way and by whom.

Keep employees informed about changes that can directly affect them such as business policy changes, product information changes, etc.

Be aware of morale level of your employees. Be sensitive to changes in morale.

Maintain an open-door policy. Be available, approachable, and interested, not distant.

Always treat your employees with respect. Be thoughtful and considerate of the person you are dealing with.

Be sure to listen. Always listen and try to understand what workers are communicating.

Recognize (признавать заслуги) your employees. Give appropriate praise for work well done.

Give “constructive” criticism and never make personal attacks.

Ask for suggestions. Be sure to invite new suggestions and ideas from employees concerning work. Put good ideas into effect by making changes.

Maintain high standards of performance. You will build the pride and self-confidence.

5.3. You're going to be a good manager, aren't you? Read the text

and discuss it in groups. Do you have the same qualities?

Argue your conclusions with your groupmates.

Qualities of a Good Manager

If you are a manager you should stick to the following rules in your everyday activities:

1. be competent

2. be able to deal with people, to talk to them about their jobs,

problems, and their future

3. be adaptable to the situation

4. be able to persuade people that his way is right. It is necessary to

make people accept his decisions and follow his leadership

5. be firm with his people. That’s how they will come to respect him

6. be mentally competent be physically fit. In the age of pressures only

the fittest can survive.

5.4. Choose what is most important for a true manager. Give your

reasons.

1. salary	2. diploma	3. competence
4. adaptability to change	5. good looks	6. authority
7. gift from the God	8. life experience

5.5. These are the survey results. Look them through and answer the questions:

1. Do they include any of the motivators you discussed?

2. Do any of the findings support or contradict your opinions?

3. Name two or three of these which would encourage you to work

harder at your future job?

4. What motivates you to work harder?

a. Greater financial reward 41%

b. A greater sense of 'team spirit' at work 26%

c. Working with people who work hard 23%

d. The chance of promotion 22%

e. Getting more encouragement from your boss 20%

f. Feeling that you, as an individual, are making a valuable

contribution to your organization 19%

g. Feeling that you are making a valuable contribution to society 18%

h. Having a boss who works hard 17%

i. Working for a successful company 17%

j. Being given more responsibility 16%

k. Having a more challenging job 16%

l. Having a greater sense of belonging to the organization

you work for 12%

m. Being self-employed 11 % n. A stronger sense of working for your country 9%

o. None of these 3%

Base: 2000 Source: MORI. Research study conducted for National Motivation Week.

5.5. Give an extensive answer to the following questions.

1. What business/personal qualities do you appreciate in a manager?

2. What is the image of an ideal manager for you?

3. What should be done to become a true manager?