- •Е.В. Дводненко
- •Table of Contents
- •Введение
- •Section I. English for telephoning Useful vocabulary for successful telephoning in English
- •Text I. Business Telephoning Etiquette
- •The Business Etiquette of Transferring a Call
- •Appropriate greetings and endings
- •Gathering information
- •Listening skills
- •Suggesting and verifying a course of action
- •Taking notes
- •Dealing with difficult callers
- •Things to avoid when on the phone
- •Practice: Connecting
- •Messages
- •Wrong number
- •Appointments
- •Ordering
- •Text II. Business Telephoning Language
- •Practice:
- •Section II. English for meetings Useful vocabulary for successful meetings in English
- •Text I. Business Meetings Organization
- •Practice: agenda setting
- •Interruptions
- •Agreeing and disagreeing
- •Any other business (aob)
- •Text II. Business Meetings Language Etiquette
- •Practice:
- •Section III. English for negotiations Useful vocabulary for successful negotiations in English
- •Text I. The Art of Negotiations
- •Practice tricky conversations
- •Resolving difficulties
- •Asking for a pay rise
- •Difficult clients
- •Text II. Giving your personal viewpoint
- •Practice:
- •Section IV. English for presentations Useful vocabulary for successful presentations in English
- •Text I. Business Presentations & Public Speaking
- •Practice: Opening
- •Questions
- •Section V. English for business correspondence Useful vocabulary for writing business letters
- •Text I. Business Letter Etiquette
- •Practice
- •Text II. Notes on business correspondence Business Letter Contents
- •1St Check: Look at the text as a whole
- •2Nd Check: Check your text for detail
- •Marlene Leach
- •Layout of Envelopes
- •Practice
- •4. Match the beginnings and endings below and identify which letter a) is a letter of complaint, b) offers an apology, c) is an application for a job.
- •Text III. 20 Tips of Business Writing
- •Text IV. Resumes and Covering Letters
- •Summary
- •11 Tips of Success
- •Additional reading cross cultural business communication
- •Text I. What is Culture?
- •Text III. International Business Etiquette
- •Text IV. Intercultural Communication Tips
- •Text V. Cross Cultural Marketing Blunders
- •Text VI. More Results of Poor Cross Cultural Awareness
- •Text VII. Stereotypes: An Intercultural No-No
- •Involve
- •Text VIII. Business Meeting Etiquette
- •Informal Meetings
- •Text IX. Cross cultural negotiation
- •Text X. Techniques for Resolving Cross-Cultural Disputes
- •Techniques:
- •Text XI. The Business Lunch and Cultural Differences
- •Text XII. Business Card Etiquette
- •Text XIII. Cross Cultural Gift Giving Etiquette
- •Text XIV. Cross Cultural Presentations
- •Text XV. Intercultural Factors When Making International Presentations
- •Text XVI. Cross Cultural Advertising
- •Text XVII. Hurdles to Cross Cultural Business Communication
- •Text XVIII. Cultural Communication across Languages
- •Text XIX. Ten Strategies for Success Abroad
- •Text XX. Cultural Sensitivity in Business
- •Список литературы Основная
- •Дополнительная
- •Интернет-ресурсы
Section IV. English for presentations Useful vocabulary for successful presentations in English
Introducing the subject |
I'd like to start by... Let's begin by... First of all, I'll... Starting with... I'll begin by... The subject/topic of my talk is ... I'm going to talk about ... My topic today is… My talk is concerned with ... |
Finishing one subject... |
Well, I've told you about... That's all I have to say about... We've looked at... So much for... |
...and starting another
|
Now we'll move on to... Let me turn now to... Next... Turning to... I'd like now to discuss... Let's look now at... Moving on now to … Turning to... Let’s turn now to … The next issue/topic/area I’d like to focus on … I’d like to expand/elaborate on … Let's look now at...
|
Analyzing a point and giving recommendations |
Where does that lead us? Let's consider this in more detail... Translated into real terms... What does this mean for...? Why is this important? The significance of this is... |
Giving an example |
For example,... A good example of this is... As an illustration,... To give you an example,... To illustrate this point... |
Dealing with questions |
We'll be examining this point in more detail later on... I'd like to deal with this question later, if I may... I'll come back to this question later in my talk... Perhaps you'd like to raise this point at the end... I won't comment on this now... |
Summarizing and concluding |
In conclusion,... Right, let's sum up, shall we? I'd like now to recap... Let's summarize briefly what we've looked at... Finally, let me remind you of some of the issues we've covered... If I can just sum up the main points... To sum up ... To summarize... To conclude... In short ... So, to remind you of what I’ve covered in this talk… Unfortunately, I seem to have run out of time, so I’ll conclude very briefly by saying that ….. |
Para-phrasing and clarifying |
Simply put... In other words....... So what I’m saying is.... To put it more simply.... To put it another way.... |
Ordering |
Firstly...secondly...thirdly...lastly... First of all...then...next...after that...finally... To start with...later...to finish up... |
Summing up |
To conclude,... In conclusion,... Now, to sum up... So let me summarise/recap what I've said. Finally, may I remind you of some of the main points we've considered. That's all I have to say about... We've looked at... So much for... |
Giving recommendations |
In conclusion, my recommendations are... I therefore suggest/propose/recommend the following strategy. |
Thanking your audience |
Many thanks for your attention. May I thank you all for being such an attentive audience. |
Inviting questions |
Now I'll try to answer any questions you may have. Can I answer any questions? Are there any questions? Do you have any questions? Are there any final questions? I’m happy to answer any queries/ questions. Does anyone have any questions or comments? Please feel free to ask questions. If you would like me to elaborate on any point, please ask. Would you like to ask any questions? |