- •Е.В. Дводненко
- •Table of Contents
- •Введение
- •Section I. English for telephoning Useful vocabulary for successful telephoning in English
- •Text I. Business Telephoning Etiquette
- •The Business Etiquette of Transferring a Call
- •Appropriate greetings and endings
- •Gathering information
- •Listening skills
- •Suggesting and verifying a course of action
- •Taking notes
- •Dealing with difficult callers
- •Things to avoid when on the phone
- •Practice: Connecting
- •Messages
- •Wrong number
- •Appointments
- •Ordering
- •Text II. Business Telephoning Language
- •Practice:
- •Section II. English for meetings Useful vocabulary for successful meetings in English
- •Text I. Business Meetings Organization
- •Practice: agenda setting
- •Interruptions
- •Agreeing and disagreeing
- •Any other business (aob)
- •Text II. Business Meetings Language Etiquette
- •Practice:
- •Section III. English for negotiations Useful vocabulary for successful negotiations in English
- •Text I. The Art of Negotiations
- •Practice tricky conversations
- •Resolving difficulties
- •Asking for a pay rise
- •Difficult clients
- •Text II. Giving your personal viewpoint
- •Practice:
- •Section IV. English for presentations Useful vocabulary for successful presentations in English
- •Text I. Business Presentations & Public Speaking
- •Practice: Opening
- •Questions
- •Section V. English for business correspondence Useful vocabulary for writing business letters
- •Text I. Business Letter Etiquette
- •Practice
- •Text II. Notes on business correspondence Business Letter Contents
- •1St Check: Look at the text as a whole
- •2Nd Check: Check your text for detail
- •Marlene Leach
- •Layout of Envelopes
- •Practice
- •4. Match the beginnings and endings below and identify which letter a) is a letter of complaint, b) offers an apology, c) is an application for a job.
- •Text III. 20 Tips of Business Writing
- •Text IV. Resumes and Covering Letters
- •Summary
- •11 Tips of Success
- •Additional reading cross cultural business communication
- •Text I. What is Culture?
- •Text III. International Business Etiquette
- •Text IV. Intercultural Communication Tips
- •Text V. Cross Cultural Marketing Blunders
- •Text VI. More Results of Poor Cross Cultural Awareness
- •Text VII. Stereotypes: An Intercultural No-No
- •Involve
- •Text VIII. Business Meeting Etiquette
- •Informal Meetings
- •Text IX. Cross cultural negotiation
- •Text X. Techniques for Resolving Cross-Cultural Disputes
- •Techniques:
- •Text XI. The Business Lunch and Cultural Differences
- •Text XII. Business Card Etiquette
- •Text XIII. Cross Cultural Gift Giving Etiquette
- •Text XIV. Cross Cultural Presentations
- •Text XV. Intercultural Factors When Making International Presentations
- •Text XVI. Cross Cultural Advertising
- •Text XVII. Hurdles to Cross Cultural Business Communication
- •Text XVIII. Cultural Communication across Languages
- •Text XIX. Ten Strategies for Success Abroad
- •Text XX. Cultural Sensitivity in Business
- •Список литературы Основная
- •Дополнительная
- •Интернет-ресурсы
Agreeing and disagreeing
Inevitably, people will agree and disagree with one another during meetings. It’s important to make your position in a debate clear, while being polite to people you disagree with.
Imagine that you are in a meeting and you disagree with someone over an issue. How might you make your point politely?
In the dialogue, you will hear that Tim and Carrie have two different positions on an issue. As you read, try to mark the phrases mentioned below.
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Useful Phrases |
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Sean: The office move, as you know, the plans have been up by the main exit for a week now. I just wanted to see what kind of feedback you’ve got.
Tim: Yeah, Sean, I’m sorry, but I really strongly disagree with the new floor plan. I think it's divisive to separate the secretaries and the assistants out from the editors and managers. I’d be much happier if we could be located in teams.
Carrie: Actually, I think Sean is right. I’ve been chatting to some of the secretaries and they’re quite keen to all be sitting in the same area, and, speaking as an editor, I think I’d like to be with other editors so that we can bounce ideas off each other and things. So I think Sean’s floor plan is right.
Any other business (aob)
Business meetings typically end with the chairperson asking if there is ‘any other business’. This is an opportunity for anyone present to raise an issue that isn’t on the agenda. After any other business, the chairperson closes the meeting.
Imagine that you are a chairperson ending a meeting with any other business. What might you say or hear?
Read Sean’s closing his team’s meeting with a request for any other business. As you read, try to mark the phrases below. Change them into other possible ones.
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Useful Phrases |
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Sean: Okay - any other business?
Will: Yes, I would like to say something. An illustrator came in last week, and I think she's very good and it would be wise to put her on our books.
Sean: … okay …
Will: I would like to be able to show her drawings and her portfolio in the next couple of days. If that’s all right...
All: That sounds good…
Sean: Yes, I'll look forward to seeing those. Right, I think that’s probably about it, but anybody got anything else that they desperately want to raise before we wrap up?
All: None.
Sean: No? Okay. We'll be having another meeting, but there are a couple of conflicts in the diary so I think the best thing is if I email the date of the next meeting.
Roleplay exercise.
Work in small groups. First, spend a few minutes deciding what the subject of the meeting will be. Then choose one student to be the Chairman /Chairwoman.
Chairman / Chairwoman: your task is to close the meeting as soon as possible.
Other students: your task is to extend the meeting by bringing up lots of new business, using the
Useful Phrases. Keep the meeting going for as long as possible!