- •Е.В. Дводненко
- •Table of Contents
- •Введение
- •Section I. English for telephoning Useful vocabulary for successful telephoning in English
- •Text I. Business Telephoning Etiquette
- •The Business Etiquette of Transferring a Call
- •Appropriate greetings and endings
- •Gathering information
- •Listening skills
- •Suggesting and verifying a course of action
- •Taking notes
- •Dealing with difficult callers
- •Things to avoid when on the phone
- •Practice: Connecting
- •Messages
- •Wrong number
- •Appointments
- •Ordering
- •Text II. Business Telephoning Language
- •Practice:
- •Section II. English for meetings Useful vocabulary for successful meetings in English
- •Text I. Business Meetings Organization
- •Practice: agenda setting
- •Interruptions
- •Agreeing and disagreeing
- •Any other business (aob)
- •Text II. Business Meetings Language Etiquette
- •Practice:
- •Section III. English for negotiations Useful vocabulary for successful negotiations in English
- •Text I. The Art of Negotiations
- •Practice tricky conversations
- •Resolving difficulties
- •Asking for a pay rise
- •Difficult clients
- •Text II. Giving your personal viewpoint
- •Practice:
- •Section IV. English for presentations Useful vocabulary for successful presentations in English
- •Text I. Business Presentations & Public Speaking
- •Practice: Opening
- •Questions
- •Section V. English for business correspondence Useful vocabulary for writing business letters
- •Text I. Business Letter Etiquette
- •Practice
- •Text II. Notes on business correspondence Business Letter Contents
- •1St Check: Look at the text as a whole
- •2Nd Check: Check your text for detail
- •Marlene Leach
- •Layout of Envelopes
- •Practice
- •4. Match the beginnings and endings below and identify which letter a) is a letter of complaint, b) offers an apology, c) is an application for a job.
- •Text III. 20 Tips of Business Writing
- •Text IV. Resumes and Covering Letters
- •Summary
- •11 Tips of Success
- •Additional reading cross cultural business communication
- •Text I. What is Culture?
- •Text III. International Business Etiquette
- •Text IV. Intercultural Communication Tips
- •Text V. Cross Cultural Marketing Blunders
- •Text VI. More Results of Poor Cross Cultural Awareness
- •Text VII. Stereotypes: An Intercultural No-No
- •Involve
- •Text VIII. Business Meeting Etiquette
- •Informal Meetings
- •Text IX. Cross cultural negotiation
- •Text X. Techniques for Resolving Cross-Cultural Disputes
- •Techniques:
- •Text XI. The Business Lunch and Cultural Differences
- •Text XII. Business Card Etiquette
- •Text XIII. Cross Cultural Gift Giving Etiquette
- •Text XIV. Cross Cultural Presentations
- •Text XV. Intercultural Factors When Making International Presentations
- •Text XVI. Cross Cultural Advertising
- •Text XVII. Hurdles to Cross Cultural Business Communication
- •Text XVIII. Cultural Communication across Languages
- •Text XIX. Ten Strategies for Success Abroad
- •Text XX. Cultural Sensitivity in Business
- •Список литературы Основная
- •Дополнительная
- •Интернет-ресурсы
Practice: agenda setting
Most meetings have an agenda - a list of matters to be discussed in the meeting. When you decide what to talk about in the meeting, you 'set the agenda'. The person in charge of the setting the agenda and running the meeting is the 'chairperson'.
Imagine that you are the chairperson in a meeting. It is the start of the meeting and you are telling your colleagues about the items on the agenda. What phrases might you use?
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Useful Phrases |
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A total of seven words are missing from the dialogues. Try to add the missing words, then listen and check.
I.
Sarah: Right then, Alex, let’s get down business. On the today for our public relations meeting are the research project, the launch of the website, the timeline for press releases, and the secretary of the year award. Are you quite happy those points?
Alex: Yeah, that’s fine. If you could go them in order, that’d be great.
II.
Alex: Okay everybody, thanks for coming. Let's keep this meeting fairly, really just a couple of things on the agenda. First of , as you can see, the news on the book re-launch; and secondly, the office move; and finally, we'll have a little of time for any other business.
Words to be inserted: brief, agenda, to, through, all, bit, with.
Interruptions
In business meetings it is sometimes necessary to interrupt a speaker. This is possible but it should be done politely. We'll be looking at some ways you can do this.
Imagine that you are in a meeting, and you want to interrupt to ask a question or make a comment. How might you do it?
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Useful Phrases |
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Read the dialogue below and find the expressions you may use in the dialogues of your own ones:
Sean: First of all, the book re-launch. I just wanted to remind everybody that we will be re-launching the fairy-tales range with new modern covers, and that this is going to happen at the beginning of next month. It's important that we get this right and there have been quite a few…
John: Actually Sean, can I just ask you – sorry to hold the meeting up – can I ask you about those dates, because I thought that this was going to be published the month after next, and I understand that everybody has got their dates, but I do feel quite strongly that we’re bringing this out too soon.
Sean: Well, any other thoughts before I comment on that?
Carrie: I don’t think we’ve got any choice at all about it. If the radio programs are going out at the beginning of next month, we’ve got to launch the book at the same time if we’re going to have any sales impact.
Interruptions Game:
Work in small groups. One student speaks for three minutes on a subject of his/her choice. Other students must interrupt him/her as many times as possible, using the Language for interruptions. After three minutes, another member of the group speaks, and the rest of the group interrupts him / her.
Language for interruptions:
First of all…
Sorry to hold the meeting up…
Can I just ask you…?
I do feel quite strongly that…
I don't think we've got any choice at all…
Any other thoughts?