Valet Captain

Executive Housekeeper

Housekeeping Manager

Floor Supervisor

Laundry Supervisor

Public Area/Custodial Supervisor

Director of Sales & Marketing

Senior Sales Manager

Sales Manager

Senior Marketing Manager

Marketing Manager

Public Relations Manager

Revenue Manager

Reservations Supervisor

Director of Food & Beverage

Restaurant Manager

Restaurant Supervisor

Executive Chef

Room Service Manager

Room Service Captain

Bar Manager

Director of Events and Catering

Convention Services Manager

Event Manager

Catering Manager

Banquets Captain

Director of Finance

Finance Manager

Chief Engineer

Engineering Manager

Director of Human Resources

Human Resources Manager

Recruiting Manager

Director of Security

Shift Supervisor

Information Technology Manager

15. Careers in the Hotel Business.

Work Shift:

The Front Office Manager shall schedule his/her employees according to seasonality, business volume, and

available staff in hand

The most commonly used scheduling is the Traditional Scheduling, which assumes that every employee shall

work 40 Hours per Week. Moreover, the hotel shall ensure 3 shifts per day, each of which lasts for 8 hours. A

possible example to traditional scheduling is shown below:

_ Day Shift _ 7 a.m. - 3 p.m.

_ Evening Shift _ 3 p.m. - 11 p.m.

_ Night Shift _ 11 p.m. - 7 a.m.

Sometimes, due to non-availability of staff, seasonality, and volume business, the Front Office manager might be

forced to adopt an Alternative Scheduling, which might be arranged under the following patterns:

g) Flexible Work Hours or Flextime: This kind of alternative scheduling entitles that

employees might start work, for example, one hour earlier, just to leave again one hour

earlier.

h) Compressed Work Schedule: Employees, instead of working 5 days per week, 8 hours per

day, might work 4 days per week, 10 hours per day. Therefore, compressed work-scheduling

means working all the 40 hours per week in less than the standard 5 days per week.

i) Job Sharing: This kind of scheduling entitles that two or more part-timers occupy the job of

one full timer.

Front Office managers shall carefully schedule their employees in order to minimize conflicts

that arise between hotel and employee needs. In big hotels operating under fully automated

systems, some scheduling software package programs might be installed as to aid and help

managers in effective scheduling.

16.The most useful definitions for Hotel Business

A commercial establishment providing lodging, meals, and other guest services. In general, to be called a hotel, an establishment must have a minimum of six lettingbedrooms, at least three of which must have attached(ensuite) private bathroom facilities. Although hotels areclassified into 'Star' categories (1-Star to 5-Star), there is no standard method of assigning these ratings, andcompliance with customary requirements is voluntary. A US hotel with a certain rating, for example, is may look very different from a European or Asian hotel with the samerating, and would provide a different level of amenities,range of facilities, and quality of service. Whereas hotelchains assure uniform standards throughout, non-chain hotels (even within the same country) may not agree on the same standards. In Germany, for example, only about 30 percent of the hotels choose to comply with theprovisions of the rules established by the German Hotels & Restaurants association. Although both WTO and ISO have been trying to persuade hotels to agree on some minimum requirements as world-wide norms, the entire membershipof the Paris-based International Hotel & Restaurant (IH&RA)opposes any such move. According to IH&RA, to harmonize hotel classification based on a single grading (which is uniform across national boundaries) would be an undesirable and impossible task