Information department.

Cashier and foreign currency exchange.

Cloak rooms and bell desk.

Telephone exchange.

Food and Beverage Service: is the department which serves food and beverage to the guests. This is the second most revenue producing department of the hotels. Whenever guests want to enjoy meal or drinks with great ambiance they visit restaurants and bars. There are so many restaurants with different cuisines, some with live kitchen, pubs, bars and cafe which even operates 24 hours. These restaurants are based on different themes, giving guests an amazing experience. There are different types of services offered in the restaurant such as buffet service, table of the host and al a cart menu i.e. according to the card. The waiters follow all the rules of service and serve food, drinks in the finest cutlery and crockery to the guest.

Food and beverage department includes:

Inside and outdoor catering.

Pubs and bars.

Restaurants

Cafes

Room service

Food production:  in this department chef prepares the world class food. All the types of cuisines are made here with different styles of cooking. The chefs prepare delicious food and put their creativity into it.  You can even ask chef to prepare the food according to your taste in case of any medical reasons. These chefs work in back area so it’s not so visible department, though in some of the live kitchen you can see how your meal is being prepared. Different cuisines have different kitchen and each one has its own specialized chefs. It has  a very important section as gardemanger where all the cold preparations takes place like salads, cold dressings etc and also has pre preparation kitchen where basic preparation of food is done. For Kitchen hygiene and cleanliness, hotel has kitchen stewarding department which clean the kitchen as well as washes the utensils and in small hotel housekeeping takes care of cleanliness.

Food production department includes

Bakery

Garde manger or cold storage room.

Pre preparation kitchens

Tandoor section

Kitchen stewarding

23. The Reception Area. Job descriptions.

Reception area- the waiting area in a hotel near the desk or office where guests can books rooms or ask the staff questions

If your business will be receiving people from the outside, the reception area will be the first impression your guest will have of your business. As the old adage says, "You only get one chance to make a good first impression." The determining factor for how much you should spend on your reception area is how important is that first impression to your business. The more important it is, the more you should spend on your reception area. An office for a legal professional should spend more on the reception area than an office for a manufacturing plant.

Basic reception area furniture consists of the following:

• Receptionist desk/station

• A standard office chair for the receptionist

• Chairs for guests while waiting

• A table to hold literature, magazines or to provide your guests a place to put their briefcase or laptop while waiting

• Coat rack or closet

Lastly, if security is an issue, then you may want to locate the receptionist desk behind a wall and have a sliding security window installed in the wall. This will separate the receptionist from the guest until they are identified and invited in.

A receptionist is a person in an office administration and support position. Their work is usually perfomed at the front desk of an organization. In most cases, they are the first business contact that a person will meet at an organization. Their primary responsibility is to greet incoming visitors and callers.

Common Duties

The traditional duties of a receptionist commonly include answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff.

The front-desk staff may also assume a security guard function with the company. Often they moitor who is coming and going through the doors of the company and they are able to observe and report any suspicious behavior or activity.

Increasing Responsibilities

The job description of reception staff has expanded quite a bit due to the increased use of technology in the workplace. Many front-desk staff are now encouraged to have experience with computers and software programs. Many receptionists now assist in creating and maintaining spreadsheets, creating word documents, merging documents for mailing, entering formulas into spreadsheets, and entering data in to a customer relations database.

24. Rooms Division Department

Rooms Division: In a statistics conducted by the U.S. Lodging Industry in 1995, it has been

shown that the majority of hotels revenues (60.2 %) are generated from Rooms Division

Department under the form of room sales. This very department provides the services guests

expect during their stay in the Hotel. Lastly, the Rooms Division Department is typically

composed of five different departments:

a) Front Office

b) Reservation

c) Housekeeping

d) Uniformed Services

e) Telephone

Beneath is a brief description of the different departments decomposing the Rooms Division

Department, along with their related main responsibilities:

a) Front Office:

Sell guestrooms; register guests and design guestrooms

Coordinate guest services

Provide information

Maintain accurate room statistics, and room key inventories

Maintain guest account statements and complete proper financial settlements