In liaison with Management, completed the induction of all the newly appointed household staff.

Ensured that all household staff and other staff comply with Excellence Hotels policies, e.g. fire, safety precautions etc.

Excellence Hotels & Towers, Minneapolis, MN 1998 - 2000 Management Trainee (under supervision) 

Managed the daily operations of the Hotel including Conference Management, Rooms, Housekeeping, Leadership & Training, Reservations, Retail, Engineering, Spa, as well as other functions as assigned.

Monitored the performance of the Hotel operational teams.

Provided assistance to aid executive committee department heads in achieving their short and long-term objectives.

Implemented Hotel insurance policies, procedures and the overall operation philosophy.

Assigned budgets to ensure that profitable goals for the Hotel were met.

47. Topic “Letter of Recommendation for Applicant in Hotel Business”.

Hotel Receptionists work at the front desk of hotels. They are often the first people guests come in contact with when they enter a hotel. They provide information about a hotel’s services, reservations and vacancies. They are also responsible for ensuring the guests are coordinated with all aspects of a hotel’s services and personnel.

If you are presently working as a hotel receptionist and are thinking of changing jobs, you may need a reference letter from your boss – same like the following.

 

February 20, 2012

To Whom It May Concern

It gives me great pleasure to recommend Maria Lee for the receptionist position in Four Seasons Hotel New York. I was Maria’s immediate supervisor during her work at Haines, Inc. Glen Burnie MD.

Maria proved herself one of the most dedicated and enthusiastic employee at our company. She has highly charismatic, pleasant and professional demeanor. More importantly, she has excellent communication and customer service skills having a profound ability of giving receptionist support in a fast paced environment. She is highly skilled in supporting the productivity of the office through filing, answering incoming calls, greeting guests and ordering supplies. I was really impressed from her ability in creating a professional and inviting environment offering outstanding customer service for clients.

Based on all of this and more, I highly recommend Maria Lee for this opportunity. In case of any additional information you may need to assess her qualifications, please contact me any time on my cell or email.

Sincerely,

(Signature) Samuel Joe Operations Manager Haines, Inc. – Glen Burnie, MD (999) 999-9999 Email:

Baltimore, MD 90222 Phone: (987) 241-3241

48. Topic “Positive and Negative Aspects of Hotel Manager”.

There are various important aspects to consider when considering a career in hotel management. Some of these aspects include necessary training, work environment, scheduling, and employment outlook before deciding on a career in hotel management.

Negative Aspects: Required Training and Education for a Hotel Management Career

Hotel managers face a great deal of stress. Some of this stems from the overriding pressure to operate a profitable hotel for owners. However, challenging employees and guest problems contribute to the pressure. Hotels often struggle to retain front desk, maintenance and cleaning staff. The manager must constantly hire, motivate and monitor front line managers and employees in these areas. Additionally, the hotel manager must deal with escalated guest services issues. Larger hotels may have a guest services manager, but many chains rely on the hotel manager to resolve guest problems. Unruly or upset guests can negatively impact the manager's day.

Hotel manager is usually a full-time position. However, the manager is ultimately responsible for effective operation of the hotel 24 hours a day. This means that if someone doesn't show up for work or if a major problem arises, the manager gets called. In a high-volume hotel with lots of employee turnover, a manager may become consumed with work. Even when at home, he may feel concerned about the hotel and whether any problems will surface.

“Positive It is important to consider work environment and job duties before deciding on a career in hotel management. Some aspects of hotel work environments may be preferable while others are not. One advantage of being in a management position is independence. A manager may run daily hotel operations in any fashion he or she chooses, as long as safety and profitability are maintained. However, in large chains, themanager may be subject to directives from corporate headquarters.

Leadership Autonomy

Though variable based on the hotel, many managers have significant amounts of autonomy in leadership. They can hire, train and motivate staff using innovative management techniques. They can develop creative approaches to guest services, marketing and promotion and other aspects of the hotel business. Managers in some chains oversee virtually all facets of the business, including financial management, marketing, human resources and contract negotiations with suppliers and maintenance workers.

49. Topic “Hotel Manager: It’s not a job, it’s a life style”

A hotel manager is responsible for the day-to-day management of a hotel and its staff. They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.

While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.

Typical work activities

Work activities vary depending on the size and type of hotel, but may include:

planning and organising accommodation, catering and other hotel services;

promoting and marketing the business;

managing budgets and financial plans as well as controlling expenditure;

maintaining statistical and financial records;

setting and achieving sales and profit targets;

analysing sales figures and devising marketing and revenue management strategies;

recruiting, training and monitoring staff;

planning work schedules for individuals and teams;

meeting and greeting customers;

dealing with customer complaints and comments;

addressing problems and troubleshooting;

ensuring events and conferences run smoothly;

supervising maintenance, supplies, renovations and furnishings;

dealing with contractors and suppliers;

ensuring security is effective;

carrying out inspections of property and services;

ensuring compliance with licensing laws, health and safety and other statutory regulations.

The manager of a large hotel may have less contact with guests but will have regular meetings with heads of department to coordinate and monitor the progress of business strategies. In a smaller establishment, the manager is much more hands-on and involved in the day-to-day running of the hotel, which may include carrying out reception duties or serving meals if the need arises.

A significant number of hotel managers are self-employed, which often results in a broader set of regular responsibilities, from greeting guests to managing finances.

50. Topic. “Hotel Manager: Tasks & Duties”

A hotel manager is responsible for the day-to-day management of a hotel and its staff. They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.

In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.

While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.

Typical work activities

Work activities vary depending on the size and type of hotel, but may include:

planning and organising accommodation, catering and other hotel services;

promoting and marketing the business;

managing budgets and financial plans as well as controlling expenditure;

maintaining statistical and financial records;

setting and achieving sales and profit targets;

analysing sales figures and devising marketing and revenue management strategies;

recruiting, training and monitoring staff;

planning work schedules for individuals and teams;

meeting and greeting customers;

dealing with customer complaints and comments;

addressing problems and troubleshooting;

ensuring events and conferences run smoothly;

supervising maintenance, supplies, renovations and furnishings;

dealing with contractors and suppliers;

ensuring security is effective;

carrying out inspections of property and services;

ensuring compliance with licensing laws, health and safety and other statutory regulations.

The manager of a large hotel may have less contact with guests but will have regular meetings with heads of department to coordinate and monitor the progress of business strategies. In a smaller establishment, the manager is much more hands-on and involved in the day-to-day running of the hotel, which may include carrying out reception duties or serving meals if the need arises.

A significant number of hotel managers are self-employed, which often results in a broader set of regular responsibilities, from greeting guests to managing finances.

51. Topic “Front Office Manager

The front office of a hotel is the most visible department of the hotel. Front office is a business term that refers to a company's departments that come in contact with clients, including the marketing, sales, and service departments.

front office duties in a hotel

Responsible for checking guests in and out of the Hotel.

Issues room keys, pamphlets, discount cards, etc.

Works in conjunction with the bell staff to assist guests to their rooms.

Answers various questions from guests.

Arranges transportation for guests.

Computes bills, collects payment and makes change for guests.

Makes coffee in the morning for guests.

Arranges for champagne to be sent to rooms when appropriate.

Runs various reports on the computer for management.

Other duties as assigned.

Hotel, motel, and resort desk clerks are always in the public eye and are usually the first line of customer service for a lodging property. Their attitude and behavior greatly influence the public's impressions of the establishment.

Front-desk clerks perform a variety of services for guests of hotels, motels, and other lodging establishments. Regardless of the type of accommodation, most desk clerks have similar responsibilities. They register arriving guests, assign rooms, and check out guests at the end of their stay. They also keep records of room assignments and other registration-related information on computers. When guests check out, desk clerks prepare and explain the charges and process payments.

Desk clerks answer questions about services, checkout times, the local community, or other matters of public interest. They report problems with guest rooms or public facilities to members of the housekeeping or maintenance staff. In larger hotels or in larger cities, desk clerks may refer queries about area attractions to a concierge and may direct more complicated questions to the appropriate manager.

In some smaller hotels and motels where smaller staffs are employed, clerks may take on a variety of additional responsibilities, such as bringing fresh linens to rooms, and they are often responsible for all front-office operations, information, and services. For example, they may perform the work of a bookkeeper, advance reservation agent, cashier, laundry attendant, and telephone switchboard operator.

52. Topic “Housekeeping Manager”

A housekeeping manager has the job of directing housekeeping staff members in their jobs, ensuring their cleaning duties are accomplished in a timely and orderly manner. A housekeeping manager may supervise staff in a hotel, school, or hospital, ensuring that staff members clean rooms effectively and leave them reasonably comfortable and attractive for those who must use them. An individual in this job may hire or screen and train staff members, assign them tasks and inspect their work. He may also buy and maintain housekeeping equipment and supplies.

To perform his job well, there are many skills an aspiring housekeeping manager must have. Among them are communication, time-management, and training skills. A person in this field must also be able to motivate others to perform well in their jobs and maybe even develop new skills. A housekeeping manager needs the focusing ability to remain on course, adhering to a schedule when necessary, as well as the flexibility to change directions when circumstances require adjustment. He should also be detail oriented and capable of multitasking; math skills can be helpful as well.

A major part of a housekeeping manager’s job often is supervising others. This may include supervising a single group of cleaning staff or presiding over multiple groups, which are each headed by a supervisor. The exact requirements for this job may vary, but these managers often screen and train applicants and assign them tasks to perform. For example, a person in this job may give each staff member a schedule of daily jobs to complete. When a task isn’t performed correctly, he may provide correction and instruction for improving.

Another part of a housekeeping manager’s job may be buying and maintaining equipment and supplies housekeeping staff members need to perform their jobs well. For example, he may purchase mops, brooms, sanitizers, rug shampooers, and floor buffers. If a piece of equipment breaks, it’s often the housekeeping manager’s job to have it replaced or repaired. He may also take inventory of housekeeping supplies and equipment.

An individual who works as a housekeeping manager may also keep records required for paying staff, sending records to the payroll department for processing. He may also handle complaints about the housekeeping staff. For example, if a person complains that his hotel room wasn’t cleaned properly, the manager may handle the complaint. He may handle complaints from cleaning staff members as well.

Generally, a person can secure a housekeeping management position with a high school diploma or General Educational Development (GED) credential. Prior supervisory experience is usually preferred. Some people work their way up from cleaning rooms to management.