- •1. Hospitality in tourism industry. A brief History of the Hotel Industry.
- •3. Hotel Industry: Domestic and Foreign Experience.
- •5. Different types of accommodation in the hospitality industry.
- •Intercontinental, and Crown Plaza have merged to form Six continents hotels Chain; Marriot
- •Italy around 1425 and spread to all of western Europe over the next 200 years, with the French,
- •Instance, read e-mail and check the Espoo transport timetables.
- •Values, but the crucial second step is finding people committed to those principles. As a paper
- •In developing employee skill sets by sending people to conferences and continuing education
- •13. The basic and additional services of hotels and their features
- •Valet Captain
- •17. Hotel Services. Form of address. Greetings
- •18. Service Guest Cycle at a Hotel. Arrival, registration, accommodation, departure
- •1. Organization Chart:
- •19. Key indicators and calculations in hotels.
- •21. Basic calculations at guest services in hotels
- •22. Departments in a Hotel. Short description. Working Conditions
- •Information department.
- •Inside and outdoor catering.
- •25. Catering and restaurant service in hotels.
- •26. Room service and banquet service
- •30. Innovation strategies in hotel business: computer systems, gds.
- •31.Topic “The most common terms and abbreviation in the Global Hospitality”
- •34. Topic. “One of the Amazing (Unusual) Hotels in the World”
- •36. Topic “Types of Hotels in Kazakhstan”
- •37. Topic “One of the 3-star Hotels in Kazakhstan”. Akb.Aizhan
- •Informational bank on hotel business (laws, books, standards, forms etc.);
- •45. Topic “Hotel Facilities. Cleaning of Rooms”.
- •In liaison with Management, completed the induction of all the newly appointed household staff.
- •48. Topic “Positive and Negative Aspects of Hotel Manager”.
- •53. Topic “Form of Address to Guests and Greetings”
- •56. Topic “Food and Beverage Service in the Hotel”
- •Inside and outdoor catering.
- •59. Topic “Service in the Hotel. Thematic Restaurant”.
- •60. Topic “Life-support Systems of Hotel”
5. Different types of accommodation in the hospitality industry.
Different types of accommodation in the hospitality industry.Accommodation Types
Bed & Breakfast
A Bed and Breakfast (B&B) is a private home in which guests can be accommodated at night in
private bedrooms (which may or may not have private bathrooms).
The owner or manager lives in the house or on the property. The public areas of the house, such
as kitchen and lounge have either limited access for guests, or are shared with the host family to
some degree. The business may be run as a secondary occupation. Breakfast is included in the
price (generally either continental or full-English). Other meals may be available by
arrangement.
Backpacker Hostel
A hostel (or backpacker) establishment is aimed at the budget traveller and generally attracts a
younger clientele. Bedrooms are in a dormitory style (shared) and bathrooms are shared,
although private bedrooms may be available. Light meals may be available in addition to the
room rate.
Boutique Hotel
A boutique hotel is a 5 star establishment providing all the features and facilities of a normal
hotel, in a unique and exclusive style. These properties are generally small, feature top class
service and are marketed to the affluent.
Guest House
A guesthouse is generally a private home which has been converted for the dedicated and
exclusive use of guest accommodation. The public areas of the establishment are for the
exclusive use of the guests. The owner or manager either lives off-site, or in an entirely separate
area within the property.A Guesthouse offers a wider range of services than a B&B, and usually
caters for all meals.
Hotel
A hotel is generally the largest of all accommodation types.
There is typically a common reception area, and rooms generally open directly onto a hallway.
The on-site restaurant and other facilities are more accessible to the public than the other
accommodation types. A wide range of guest services is available, such as room service.Hotels
are often members of larger hotel groups, and a similar accommodation experience may be
available in different establishments within the group.
Lodge
A lodge is an accommodation facility which is located and designed to optimize the feeling of
being closely in touch with nature.
The building style should feature natural materials and colouring such as wood, stone and thatch.
An outdoor experience should be offered at the lodge, such as guided walks, game drives etc.
Private Home
A private home not dedicated for full time occupation of guests, but is a private house or
apartment which is temporarily available for rental, often during peak tourism seasons.
Resort
A spread out collection of single or double story accommodation units. Similar to a hotel in that
it offers a wide range of facilities.Units may be rented and available on time-share.A camping
area may be included in the resort.
Self-Catering
A self catering establishment may be primarily one of the other accommodation types, but also
offers dedicated self catering facilities. The unit should feature a fully equipped kitchen to cater
for the maximum people to be accommodated (including fridge, stove, cutlery, crockery,
cooking utensils, cleaning equipment).The kitchen should be for the exclusive use of the guests,
and not shared.
6. Types of foreign hotels. Hotel and Motel chains.
There are some types of foreing hotels. One of them: Hotels for business people
1970 saw the beginning of the construction of hotels for business people. This movement was
supported by several factors. First of all, there was the will of the airline companies to extend
their efforts in the domain of hotels. Then there was the sudden prosperity, due to black gold, of
Middle Eastern countries which attracted business people from the entire world. This engendered
an important business travel trend - not limited to this region alone - which initiated the
development of hotels primarily designed for business people in Middle-Eastern cities like
Dubai, Abu Dhabi, Riyadh and Jeddah, to mention only the most important. Hotel chains,
attentive to their customers' wishes, started to offer an increasingly varied range of services.
Their rooms became more spacious and the cuisine more refined. Gradually, too, various first
class hotels (among them former palaces and city centre hotels) which had fallen into disrepair
began systematic renovation programmes. The end of the seventies, when China opened its doors
to foreign tourists, also saw the first congresses of international hotel experts.
The third boom in the hotel industry began in 1980, marked by more inventive marketing and the
development of hotels increasingly adapted to a particular type of clientele.
Hotel chains have been searching for alliances and some of them. For example: Holyday Inn,