59. Topic “Service in the Hotel. Thematic Restaurant”.

Nowadays people travel on business and as tourists more than in the past. No businessman can avoid being a paying guest every now and then. In big cities there are a lot of good hotels. Accommodations as well as rates vary from hotel to hotel. There are deluxe hotels, the most luxurious and the most expensive, resort hotels used for entertainment or recreation. Still, if you do not want to get disappointed, it is advisable to book accommoda¬tion beforehand by fax or telephone, especially if you are visiting the town during the summer months. If you do not book accommodation beforehand, you may have to leave the hotel because it is fully booked up. That would be an unpleasant experience, especially if you arrived late at night. Rooms in most hotels have all modern conveniences: central heating, air conditioning, bathroom, hairdryer, trouser press, telephone, satellite TV and others. Service is usually quite satisfactory. You can take a single room, a double room or a suite, charg¬es varying accordingly. If you can't stand the noise of the street, do not take an outside room, ask for an inside one. Service is supposed to begin at the door. When your taxi stops at the entrance to the hotel the doorman and the bellboy help you with the luggage. The doorman is very important during the reception procedure. He is stationed at the entrance to the hotel and assists the guests in and out of taxis and cars, calls for cabs. In the lobby of a hotel there is a registration or front desk where the guests check in and out, pick up and deposit keys and so on. The guest is given a registration card to fill out the name and permanent address. The desk clerk or receptionist enters the guest’s room number, the room rate, and the arrival and departure dates into the computer. Then he asks the guest to sign his or her name. When the guests are through with the formalities, the bellboy takes them and their luggage up in the lift and shows them to their room. He shows them where the light switches are and explains the use of the room appliances, such as the television set, cooking facilities, if any, and the air conditioning. He can also run errands for you. Now that you have been settled in a hotel room and have been given the key of it, you become a regular hotel guest. At the hotel you can get various services.

60. Topic “Life-support Systems of Hotel”

Exam "Hotel Business" 60_2012-13 Uvarova.A.K.

Hospitality in tourism industry. A brief History of the Hotel Industry.

The brief history of hotel industry in Kazakhstan.

Hotel Industry: Domestic and Foreign Experience.

Accommodation types for tourists recommended by UNWTO Classification.

Different types of accommodation in the hospitality industry.

Types of foreign hotels. Hotel and Motel chains.

General characteristics and architectural ideas for hotel buildings.

Architecture Styles: Hotels Exterior. Inspiring Hotels Architecture

Hotel interior design in the world. Pictograms in hotels.

Public and living hotel premises and service.

Basic principles of guest services in hotels in the world.

Corporate culture in Hospitality Industry. Service standards.

The basic and additional services of hotels and their features.

Hotel organizational structure and management .The General Director of Hotel

Careers in the Hotel Business.

The most useful definitions for Hotel Business

17. Hotel Services. Form of address. Greetings

18. Service Guest Cycle at a Hotel. Arrival, registration, accommodation, departure

19. Key indicators and calculations in hotels.

20. Indicators of hotels. Basic systems hotel rates

21. Basic calculations at guest services in hotels.

22. Departments in a Hotel. Short description. Working Conditions.

23. The Reception Area. Job descriptions.

24. Rooms Division Department

25. Catering and restaurant service in hotels.

26. Room service and banquet service

27. The hotel staff. Speaking with the guests (customers)

28. Qualification requirements to personnel. Job specifications

29. Internet as an effective means of business: hotel information, clients, advertising

30. Innovation strategies in hotel business: computer systems, GDS.

31. Topic “The most common terms and abbreviation in the Global Hospitality”

32. Topic “Well known hotels of the world”

33.Topic “One of the Luxury Hotels in the World”.

34. Topic. “One of the Amazing (Unusual) Hotels in the World”

35. Topic “ Classification of Amazing (Unusual) Hotels in the World

36. Topic “Types of Hotels in Kazakhstan”

37. Topic “One of the 3-star Hotels in Kazakhstan”.

38. Topic “One of the 4-star Hotels in Kazakhstan”.

39. Topic “One of the 5-star Hotels in Kazakhstan”.

40. Topic “One of the hotels in Astana”

41. Topic “One of the hotels in Atyrau”

42. Topic “The World Hotel Chains. Examples”

43. Topic “Hotel Chains in Kazakhstan”

44. Topic “Hotel Service in Kazakhstan”

45. Topic “Hotel Facilities. Cleaning of Rooms”.

46. Topic “Resume (or CV) for Hotel Manager”

47. Topic “Letter of Recommendation for Applicant in Hotel Business”.

48. Topic “Positive and Negative Aspects of Hotel Manager”.

49. Topic “Hotel Manager: It’s not a job, it’s a life style”

40. Topic. “Hotel Manager: Tasks & Duties”

51. Topic “Front Office Manager

52. Topic “Housekeeping Manager”

53. Topic “Form of Address to Guests and Greetings”

54. Topic “Leisure and Entertainments in Hotel. Extra-service”

55. Topic “Room Reservation in hotel. Booking process.”

56. Topic “Food and Beverage Service in the Hotel”

57. Topic “The Reception Area”

58. Topic “Front Office in Hotel”

59. Topic “Service in the Hotel. Thematic Restaurant”.

60. Topic “Life-support Systems of Hotel”