56. Topic “Food and Beverage Service in the Hotel”

Food and Beverage Service: is the department which serves food and beverage to the guests. This is the second most revenue producing department of the hotels. Whenever guests want to enjoy meal or drinks with great ambiance they visit restaurants and bars. There are so many restaurants with different cuisines, some with live kitchen, pubs, bars and cafe which even operates 24 hours. These restaurants are based on different themes, giving guests an amazing experience. There are different types of services offered in the restaurant such as buffet service, table of the host and al a cart menu i.e. according to the card. The waiters follow all the rules of service and serve food, drinks in the finest cutlery and crockery to the guest.

Food and beverage department includes:

Inside and outdoor catering.

Pubs and bars.

Restaurants

Cafes

Room service

Food and beverage service managers supervise the daily operations of a dining establishment or bar. In addition to overseeing wait staff and kitchen workers, managers also order supplies, ensure customer satisfaction, create schedules and train new employees. Food and beverage service managers also handle administrative duties, including payroll, employee records and customer complaints.

No specific educational requirements exist to become a food and beverage service manager; however, obtaining a postsecondary certificate or degree helps with career opportunities and may be preferred by employers. Experience in a restaurant or bar is necessary, and while not required, certification in the field is available. The table below includes the requirements to become a food and beverage service manager.

57. Topic “The Reception Area”

Reception area- the waiting area in a hotel near the desk or office where guests can books rooms or ask the staff questions

If your business will be receiving people from the outside, the reception area will be the first impression your guest will have of your business. As the old adage says, "You only get one chance to make a good first impression." The determining factor for how much you should spend on your reception area is how important is that first impression to your business. The more important it is, the more you should spend on your reception area. An office for a legal professional should spend more on the reception area than an office for a manufacturing plant.

Basic reception area furniture consists of the following:

• Receptionist desk/station

• A standard office chair for the receptionist

• Chairs for guests while waiting

• A table to hold literature, magazines or to provide your guests a place to put their briefcase or laptop while waiting

• Coat rack or closet

Lastly, if security is an issue, then you may want to locate the receptionist desk behind a wall and have a sliding security window installed in the wall. This will separate the receptionist from the guest until they are identified and invited in.

A receptionist is a person in an office administration and support position. Their work is usually perfomed at the front desk of an organization. In most cases, they are the first business contact that a person will meet at an organization. Their primary responsibility is to greet incoming visitors and callers.

58. Topic “Front Office in Hotel”

The front office of a hotel is the most visible department of the hotel. Front office is a business term that refers to a company's departments that come in contact with clients, including the marketing, sales, and service departments.

front office duties in a hotel

Responsible for checking guests in and out of the Hotel.

Issues room keys, pamphlets, discount cards, etc.

Works in conjunction with the bell staff to assist guests to their rooms.

Answers various questions from guests.

Arranges transportation for guests.

Computes bills, collects payment and makes change for guests.

Makes coffee in the morning for guests.

Arranges for champagne to be sent to rooms when appropriate.

Runs various reports on the computer for management.

Other duties as assigned.

Hotel, motel, and resort desk clerks are always in the public eye and are usually the first line of customer service for a lodging property. Their attitude and behavior greatly influence the public's impressions of the establishment.

Front-desk clerks perform a variety of services for guests of hotels, motels, and other lodging establishments. Regardless of the type of accommodation, most desk clerks have similar responsibilities. They register arriving guests, assign rooms, and check out guests at the end of their stay. They also keep records of room assignments and other registration-related information on computers. When guests check out, desk clerks prepare and explain the charges and process payments.