Informational bank on hotel business (laws, books, standards, forms etc.);
Consulting and Research center of KAGIR (marketing researches, market trends);
Club of general directors of KAGIR (discussion of essential issues);
Educational center of KAGIR (trainings, education);
Staffing (HR) agency of KAGIR (employee selection, recruitment);
Marketing, advertising of members of the Association (location of special offers on the web site and in e-newspaper “Vestnik KTA and KAGIR”);
Subscription to professional magazines (Hotel and Restaurant: business and management, Hotel and Restaurant: design and interior, 5 stars etc.);
Conducting seminars, master classes, meetings, info tours;
Facilities, preferences to the members of Association.
45. Topic “Hotel Facilities. Cleaning of Rooms”.
For a multinational hotel chain , there is need to maintain quality standards for organization to live- up to their brand equity and customers expectations . However , as hotel proposed to be a 3- star hotel , we need to take care of the costs and need not go overboard in promising amenities and services Features of rooms : In a 200- room hotel , there is need for gradation of quality of rooms to cater to spectrum of customer pro . Rooms need to be premier and ordinary quality , however , allocation in the categories to follow pyramid structure of the target segment . Plan for maximum number of ordinary room , with 80 (160 units ) coverage , 15 (30 units of executive suites and 5 (10 units ) of presidential suites . Suites can be on higher floor which can give better view of the city / upcoming stadium / river Guests like their hotel room to be squeaky clean and to smell fresh. The manager of the housekeeping staff or another upper management staff member is generally in charge of making sure that the quality standards of the hotel are followed with regard to cleaning the rooms. Managers supervise housekeepers and inspect the rooms for optimum results and guest satisfaction. Housekeeping personnel assigned to each room are expected to properly complete a series of cleaning and sanitizing duties as outlined in the steps that follow.
46. Topic “Resume (or CV) for Hotel Manager”
Susie Hilton
12 Junction Street Collinstown NSW 2100 P: (02) 5678 9876 M: 0498 765 432 E: susiehilton@email.com
Objective: To Seek the Position of Hotel Manager
SUMMARY: Top notch Manager with experience in day-to-day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front office (reception, concierge, and reservation), banqueting and housekeeping.
Summary of Qualifications
Total eight years experience.
Complete knowledge of hotels operations.
Outstanding oral, written and training communication skills
Unparalleled guest relations skills especially in creating "special touches" and resolving Guest requests and concerns.
Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.
Excellent eye for details, can carry out actions to improve the appearance of the property, and employees as well as establish relevant actions that meet guest's expectations.
Positive and upbeat approach to employee relations and guest complaints.
Strong computer skills especially word processing, hotel operating systems and spreadsheet creation.
Remarkable ability to ensure proper selection, training,motivation and counseling of all employees.
Professional Experience Excellence Hotels & Towers, Minneapolis, MN 2002 - Present Manager
Plan the accommodation, catering along with other hotel services.
Promote and market the business.
Assume authority for the hotel in the absence of the General Manager and serve as Assistant General Manager for all operations within the hotel.
Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools.
Manage budgets as well as financial plans.
Maintain statistical-financial records.
Recruit and monitor relevant staff for their specific operations.
Plan work schedules as per requirement.
Meet as well as greet customers.
Deal with customer queries and complaints.
Address customer problems as well as troubleshoot.
Ensure events and conferences run without interruption.
Supervise the supplies and furnishings.
Deal with the contractors and suppliers.
Excellence Hotels & Towers, Minneapolis, MN 2000 - 2002 Assistant Manager.
Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management.
Prepared household staff rotas and duties.
Ensured that Excellence Hotels operates to the highest standards required by management.