- •Improving Communications
- •Oral communications
- •Written communications
- •7 Tips to become a Good Conversationalist
- •Six Common Mistakes That Spoil Conversations
- •1. Blabbermouthing
- •2. The "take-away" and "me-too" syndrome
- •3. Unsolicited advice
- •4. Interrupting
- •5. Contradicting
- •6. Stingy contributors
- •8 Правил знайомства з діловими партнерами
- •18 Ways to improve your body language
- •6 Чарівних букв
- •Voice and Language
- •Visual aids
- •Fail to prepare
- •No weak opening
- •When I know I have to make a presentation, even a small one before a very limited number of people, I start feeling nervous…
- •When a big meeting is coming up, one that will involve a number of presentations from a range of people…
- •I would say my ability as a presenter is…
- •While I am up on stage, I…
- •Comments about my presentations are generally…
- •If I have to go “off the cuff”…
- •If I could describe public speaking as a food, it would be…
- •Visual aids versus handouts
- •Я к вдало провести ділову зустріч.
- •Introducing the Agenda
- •Introducing the First Item on the Agenda
- •1. What is the desired outcome of the meeting? (How will you know the meeting was successful?)
- •2. Who needs to be there? (And who doesn’t?)
- •3. Is the agenda prepared? (If not now, when?)
- •4. What can I do to prepare? (How can I help others prepare?)
- •5. What can I do to make this meeting succeed? (What is my responsibility?)
- •Discuss the following questions:
- •Exercise 6
- •Negotiating
- •Well, we could make it 7,5 % .
- •The trouble is, the general manager isn't very interested in marketing. He's only concerned about …..5…... If you make it 10%, I might be able to persuade him.
- •But you said…
- •6 Найпоширеніших помилок при проведенні переговорів
- •Communicating with someone in writing
- •The salutation
- •The subject title
- •The body of the letter
- •The parting
- •The signature
- •Inquiries (Enquiries)
- •Поради при написанні ділових листів
- •……………: Always proofread and edit your letters.
- •Avoid the use of …..1….. Words
- •Informal Style Formal Style
- •Identify yourself, if necessary
- •Include necessary information
- •Ten keys to writing an essay
- •Budget your time carefully
- •Read the topic carefully
- •Plan your essay before you write
- •Be sure your handwriting is as clear and legible as possible
- •Follow a clear, logical organization
- •Topic Type a: Contrast/Opinion
- •Use concrete examples and specific reasons
- •Use signal words to indicate transitions
- •Use a variety of sentence types.
- •Check your essay for errors.
- •Електронна пошта
- •Chief, Guy, Sport
- •My Buddy
- •Assumption Junction
- •Peak-a-Boo
- •2 (Suggested answer)
- •Listening 4
- •Contents
- •References
Contents
UNIT I
Communication Basics………………………………………………………… 5
UNIT II
Body Language or NVC……………………………………………………… 36
UNIT III
Public Speaking………………………………………………………………...65
UNIT IV
Presentations……………………………………………………………………92
UNIT V
Business Meetings………………………………………………………………123
UNIT VI
Negotiations……………………………………………………………………..163
UNIT VII
Writing for Success………………………………………………………………208
UNIT VIII
Leaders versus Managers………………………………………………………..252
Tapescripts……………………………………………………………………….295
Selected Keys……………………………………………………………………..323
References
John Allison, Paul Emmerson “The Business”, Macmillan Publishers Ltd, 2007.
John V. Thill, Courtland L. Bovee “Excellence in Business Communication”. McGraw-Hill Inc., 1998.
David Cotton, Sue Robbins “Business Class”, Addison Wesley Longman Ltd, 1996.
Leo Jones, Richard Alexander “New International Business English”, Cambridge Unversity Press, 1998.
Nick Brieger, Jeremy Comfort “Developing Business Contacts”, Prentice Hall International, 1996.
Simon Sweeney “English for Business Communication”, Cambridge University Press, 1997.
Adrian Wallwork “Business Options”, Oxford University Press, 2000.
Laura M. English, Sarah Lynn “Business Across Cultures”, Longman, 1996.
Webster’s “Business Writing Basics”, Merriam Webster Inc., 2001.
Alan Ram “Better Business Writing”, York Associates, 2001
Tonya Trappe, Graham Tullis “Intelligent Business”. Pearson Education Ltd, 2005.
Mark Powell “In Company”. Macmillan Education, 2008.
Michael Lannon, Graham Tullis, Tonya Trappe “Insights into Business”, Addison Wesley Longman Ltd, 1998.
F.W. King, D. Ann Gree “English Business Letters”. Addison Wesley Longman Ltd, 1997.
Ashley “A Handbook of Commercial Correspondence”, Oxford University Press, 1998.
http://top7business com/? Top-7-Characteristics-of-Great-Speakers.
http://www.learnthat.com/members/jreis/
http://www.write express.com/4001 ltters.html
http://wwwusingenglish.com/resources/letter-writing.html#rules
http://uwexeced.com/basicmanagement/
http://www.coach4growth.com/good-leadership-skills
www.google.ru/management