Поради при написанні ділових листів
Якщо ви бажаєте досягти успіху, подбайте про те, щоб ваш лист був і за змістом, і за формою бездоганним. Слід друкувати листа на гарно виконаних бланках вашої фірми. Ділові листи не повинні бути надто довгими. Викладати свої міркування слід чітко, по суті, лаконічно. Треба стежити за тим, щоб у листі все було доречним.
Слід пам'ятати золоте правило ведення ділової кореспонденції: ввічливість, коректність, тактовність, аргументованість.
Exercise 1
Read the tips on business letter-writing. Complete the sentences in A and B with the most suitable words from the boxes.
A
Five C's for Business Letter Writing
Choose the word which best competes the sentence.
conciseness clearness courteousness completeness correctness |
……………: Avoid business jargon, use simple direct language.
……………: Include all necessary information within the letter. Assume that the readers do not know all the facts. Make it easy for the readers to understand your situation.
……………: Be specific. Say what you mean clearly. Don't be vague or confusing.
……………: Always proofread and edit your letters.
……………: Use proper salutations, avoid phrases that scold or annoy, end on
a friendly note.
B
a) sentences |
d) slang |
g) mistakes |
j) tips |
b) brackets |
e) marks |
h) numbers |
k) care |
c) figure |
f) emphasis |
i) abbreviations |
l) way |
The Importance of "Style"...
Some of the most basic tips to remember when writing include:
Avoid the use of …..1….. Words
try not to use …..2….. (unless appropriately defined)
…..3….. are used to play down words or phrases
dashes are generally used for …..4…..
great ……5….. should ALWAYS be taken to spell the names of people and companies correctly
…..6….. should be expressed as words when the number is less than 10 or is used to start a sentence (example: Ten years ago, my brother and I...). The number 10, or anything greater than 10, should be expressed as a …..7….. (example: My brother has 13 Matchbox cars.)
quotation …..8….. should be placed around any directly quoted speech or text and around titles of publications.
keep …..9….. short.
while the above …..10….. cover the most common …..11….. made when writing letters, memos and reports, they in no …..12….. cover everything you need to know to ensure your written communications are accurate and understood.
Exercise 2
Work with your partner. What kind of correspondence are they? Which require manager’s immediate action? Which are not so urgent?
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1
3
4
5
6
7
8
Exercise 3
Make sure that you know all phrases. Translate them into Ukrainian. Make up your own sentences using the phrases.
Standard phrases
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Exercise 4
Work in group of 4 students. Distribute the cards. Translate the parts of the letters. Then in turn read and discuss them.
Card 1
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Card 2
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Card 3
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Card 4
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Exercise 5
Choose the right style
It is useful to distinguish three kinds of style:
formal (legal documents, letters from the bank)
neutral (business reports and letters)
informal (letters to friends, your personal diary)
1. Compare two columns of synonyms.