4. At a hotel

Mr. Borisov – M.B., Reception Clerk

Mr. B.: Good afternoon. I'd like to check in.

R. C.: Do you have a reser¬vation with us?

Mr. В.: Yes, I do. I made a reserva¬tion by phone last night.

R. C: Your name, please?

Mr. В.: Gregory Borisov from San Francisco.

R. C: Would you spell your last name, please?

Mr. В.: "В" as in "Billy", "O" -as in "Oscar", "R" as in "Robert", "I" as in "Irene", "S" as in "Sam", "O" as in "Oscar", "V" as in "Victor".

R. C: Okay. Let me see. You have a reservation for a single room. Is that correct?

Mr. В.: Perfectly correct.

R. C: Have you already decided how many nights to stay?

Mr. В.: At least until Wednesday. But I may stay longer than that. When should I inform you about it?

R. C: Let us know about your decision Tuesday night. You can give us a ring until 11P.M.

Mr. B.: All right. What's the price of the room?

R. С.: 75 dollars per night. Please fill out the registration card. Print your name and home address.

Mr. В.: Should I sign my name?

R. C: Put your signature right here.

– Okay. Will you pay cash or by credit card?

Mr. В.: By credit card. Do you need it right now?

R. C: You can give me your credit card before checking out.

Mr. В.: By the way, what's the checkout time?

R. C: One o'clock in the afternoon.

Mr. В.: Thank you. I have some additional questions.

R. C: I'll be glad to answer them.

Mr. В.: What about room service?

R. C: Room service is available from 6 A. M. to 10 P. M. You can dial your order from the telephone in your room.

Mr. В.: Where is your restaurant?

R. C: The restaurant is on the 25th floor. We also have a coffee shop. It's right here in the lobby.

Mr. В.: Thank you for the information.

R. C: You are welcome. A bellboy will help you with your luggage. Your room is № 1215. Enjoy your stay.

Mr. В.: Thanks.

5. Shopping

1. Lev Shkolnik - l. S., Salesman – s.

L. S.: Can you help me, please?

S: Yes, sir. What is it?

L. S.: I'm looking for a flannel suit, size 40. :

S: What color do you want?

L. S.: I prefer something in gray.

S: Here's an excellent suit in gray flan¬nel. Will you try it on?

L. S.: Yes, I will. Where is the fitting room?

S: Come this way.

L. S.: How does it look?

S: It looks great. It's exactly your size.

L. S.: How much is it?

S: This suit is on sale. It's only 115 dollars.

L. S. : All right. I'll take it.

2. Saleswoman - s., Olga Rozova - o.R.

S: May I help you?

O.R.: Yes, I'm looking for a blouse.

S: What's your size?

O. R.: I wear size 12. Could you show me some blouses in solid

color?

S: What colors do you want?

O. R.: Yellow and white.

S: They are over here.

O. R. : What's the material?

S: It's fifty percent cotton and fifty per¬cent polyester.

O. R.: This white blouse looks nice. I'd like to try it on.

S: The fitting room is to your left.

O. R.: I think this blouse is all right.

S: Very well, ma'am. Will that be cash or credit card?

O. R.: I'd like to give you a check.

S: We need at least one piece of identi¬fication.

O. R.: Here is my driver's license.

S: All right. We can accept your check.

3.

O. R.: These shoes are pretty. What colors do they come in?

S: Presently we have them in brown and black.

O. R.: Could you show me the black shoes in a medium heel?

S: We have them in a higher, lower, and medium heel. Just a minute.

I'll bring you the pair you wanted to see.

4.

Yelena Polyakova - Y.P., Saleswoman - S.

Y.P.: Yesterday I bought this skirt

S.: Do you have the receipt with you?

Y.P.: Yes, I do.

S.: You'll get your refund in room 208, on the second floor.