3. Apology Letter

Dear, Mr. Roy

I Mr. Adrian S. Sanchez on behalf of ABC Pvt. Ltd sincerely apologies to you for the mistake in purchase order of goods from our side. Recently we acquired new and updated scheduling system thus we were finding some difficulties and problems while delivery. On behalf of my company, I honestly apologies to you for the inconvenience caused by us. After finding that our system is not accurate we immediately replaced it and now it is 100% functional and well versed. Thus I myself taking responsibility that we will now make correct and error less purchase order by the name of your company. Kindly excuses us for this misinterpretation and accept the new purchase order sent to you by our company. Attached with this letter is the new copy of purchase order.

Yours truly,

Mr. Adrian S. Sanchez

Customer Relation Manager-ABC Pvt. Ltd

2209 Briarcliff Road, Queens, NY 11430

Mr. Reginald H. Monsen

Purchase Manager-Williams Shipping Corporation Pvt. Ltd

4253 Lowe’s Alley Worthington, OH 43085

07 September, 2012

Subject: APOLOGY LETTER FOR OVER SHIPMENT OF GOODS

Dear, Mr. Reginald

I am Mr. Gerald A. Crook Sales Manager of Griffin Marine Pvt. Ltd hereby inform you with this letter that the shipment number as GM-75236 was over loaded. There should be 1000 containers to be board on the ship but instead of 1000 the ship has been loaded with 1500 containers. This was an unintentional mistake from our side. And hence we are sincerely apologies to you for the inconvenience caused to you because of us. Please inform us about your decision. Kindly excuse us for this mistake and accept our sincerely apology.

Yours Sincerely,

Mr. Gerald A. Crook

Sales Manger-Griffin Marine Pvt. Ltd

2978 Lawman Avenue

Alexandria, VA 22302

Mr. James A. Fabian

General Manager-Unicorn Associates Pvt. Ltd

4298 Berry Street

Colorado Springs, CO 80915

07 September, 2012

Subject: APOLOGY LETTER FOR OUT OF STOCK ITEM

Dear, Mr. James

I Mr. Steven E. Hood-Customer Relation Manager of Sky hope Marketing and Selling Pvt. Ltd hereby inform you that the goods are out of stock for which you have made the order on 5^th of September, 2010. On this date you have place the order with us number 782 for 10,000 Bislleri Bottles and you have already paid the advance of Rupees 50,000. But currently we are unable to provide you the delivery of 10,000 bottles because out limited stock items in our inventory. I have checked with all our inventories but the stock is not available anywhere. We are assuming the stock will be there till 15^th of September, 2010 and any which way your order is at the top of our waiting list. So by 15^th September, 2010 we will for sure clear your order. I apologies on behalf of my company for the inconveniences caused to you because of us. Hope you will understand our situation and kindly cooperate with us.

Yours truly,

Mr. Steven E. Hood

Customer Relation Manager- Sky Hope Marketing and Selling Pvt. Ltd

2665 Jacobs Street

Pittsburgh, PA 15222

Mr. Jackie J. Walker

3063 Charles Street

Southfield, MI 48034

07 September, 2012

Subject: APOLOGY LETTER IN RESPONSE TO CUSTOMER COMPLAINT

Dear, Mr. Jackie

I Mr. Derek E. Dalrymple-Customer Relation Manager on behalf of my company Hindustan Unilever Pvt. Ltd sincerely apologies to you. As we receive a notice from your side that you had purchase an expired medicine of our company. We hereby inform you that this was unintentional and the packet of expired medicine was undoubtedly gone along with the unexpired packets. I know if you would have been consume the medicine the result would be dangerous therefore we always advice that please see the date of expiry before consuming any of the products. We are ready to pay to the fine amount mentioned by you in your notice. But we request to you that please don’t take the matter to the consumer court. I hope you will accept our apology and kindly act in favor of us. Hope to hear the needful from your side.

Mr. Derek E. Dalrymple

Customer Relation Manager-Hindustan Unilever Pvt. Ltd

3364 Short Street

Austin, TX 78701

Mr. Robert M. Bush

Recruitment Manager-All Time Association Pvt. Ltd

798 Thompson Street

Los Angeles, CA 90017

07 September, 2012

Subject: APOLOGY LETTER FOR NOT JOINING COMPANY

Dear, Mr. Robert

I am Mr. Reginald L. Archer hereby inform you that I cannot join the company for the post of Marketing Manager. I know I have cleared all rounds at the time of interview and got eligible for the respective post in your company. Before going for the interview I had give an entrance exam that CAT for Business Management Program for the year 2010-2011 and know I got selected by the top most college of the city. The college itself is providing me scholarship for the same course, hence know I had got the life time opportunity and I don’t want to miss it. Your company has been very kind to me by giving this pleasure to work with you. Please try to understand my situation and accept my sincere apology.

Yours Sincerely,

Mr. Reginald L. Archer

587 Maxwell Street

Scarsdale, CT 10583