- •Contents
- •VIII. 84
- •Предисловие Цель и содержание курса
- •Part I Functional English
- •Introducing and meeting people
- •Remember the Language for
- •Introducing Replies
- •Parting
- •Practice
- •Agreeing; Disagreeing
- •Remember the Language for
- •Practice
- •Making an apology and expressing regret
- •Giving a reason and responding
- •Expressing thanks and saying goodbye
- •Practice
- •Making and responding to requests
- •Remember the Language for
- •Practice
- •Making suggestions
- •Remember the Language for
- •I. Making a suggestion to a friend
- •II. Making a suggestion to a business client, etc.
- •Practice
- •Confessing ignorance.
- •Practice
- •Likes, dislikes and preferences
- •Remember the Language for
- •Practice
- •Exchanging information about occupations.
- •Remember the Language for
- •Practice
- •Drawing attention to news and expressing reactions
- •Remember the Language for
- •Practice
- •Argument: for and against
- •Remember the Language for
- •Practice
- •Asking for a repetition or an explanation
- •Remember the Language for
- •I. Missing part of an announcement and asking to help
- •II. Asking to explain
- •Practice
- •Discussing reactions and impressions. Commenting on people’s behavior.
- •Remember the Language
- •Practice
- •2.Replies
- •Instructions, orders, advice
- •Instructions, orders, advice
- •Worry, anxiety, uneasiness, misgiving
- •Remember the Language for
- •Remember the Language for
- •Remember the Language for
- •Reference notes to part I
- •Introducing and meeting people
- •Agreeing; disagreeing
- •Asking for a repetition or an explanation.
- •Discussing reactions and impressions. Commenting on people’s behavior.
- •Instructions, orders, advice
- •Part II Real-life Situations At a Restaurant
- •Practice
- •Vegetables
- •Getting something to eat.
- •At a fast food restaurant.
- •At a coffee shop
- •How to order a meal at a small restaurant
- •At a Hotel
- •Practice
- •Checking in
- •Calling the front desk
- •At a Shop
- •Practice
- •Shopping.
- •At the hotel reception desk
- •In a department store
- •Buying clothes
- •At a Bank
- •Practice
- •Asking for a change
- •Replacing traveleers checks
- •At the Airport
- •Practice
- •How to make airline reservations
- •At the check-in counter
- •Going through the security check
- •Transport
- •Practice
- •Taking a taxi
- •Renting a car
- •At a railroad station
- •At the Information Agency
- •Practice
- •Calling a travel agency
- •At an information desk
- •At a ticket window
- •At a tourist information center
- •Part III Business Conversations
- •To promote – повышать в должности
- •Curriculum Vitae: Anne Brooks
- •History
- •Rsa Shorthand 100 wpm 1994
- •Part IV Written Communication
- •1.The layout and parts of a business letter
- •Practice
- •Practice
- •Practice
- •Practice
- •3.Requesting action, information, apologizing.
- •Practice
- •Practice
- •4.Making a complaint, making a point, warning
- •Practice
- •Practice
- •Practice
Curriculum Vitae: Anne Brooks
Age: 28
Date of Birth: 15 July 1974
Nationality: British
Home Address: 6 Carlswood Street
Redhill
Surrey
Tel. No.: Redhill 62196
Business Address: E.M.T.
17 Stringer Road
Croydon
Surrey
Tel. No.: Croydon 52319
Marital Status: Single
Education: Secondary: Redhill
Comprehensive
School 1985 – 1992
Higher: South Surrey
College 1992 - 1995
Qualifications:
«0» Level 1990 English Language
(ordinary) English Literature
History
Math
Geography
French
«A» Level 1992 English Literature
(advanced) French
HND Business Studies 1995
Pitmans Typing and Shorthand 1992
Rsa Shorthand 100 wpm 1994
Experience:
1995 – 1996 Personal Secretary to
Marketing Manager
of Universal Toys in
Croydon
1996 Personal Assistant to
Finance Director
of EMF in Croydon
Interests: Squash, tennis,
reading, traveling
VIII.
1. Read the conversation
Nick Armstrong is the Sales Director of Software Company. He is talking to his boss, John Brad.
N: Our sales have risen by ten per cent this quarter.
J: Do you think that’s good news?
N: Well, it’s better than last quarter.
J: Have you seen all the figures, Nick?
N: Yes, I have.
J: Have you studied them carefully?
N: Yes, of course, I have.
J: Then perhaps you’ve noticed that our main competitor has increased sales by a hundred per cent this quarter. How do you explain it?
N: Well, we’ve had some problems with our distributors and …
J: That isn’t an explanation. That’s an excuse.
N: Please, let me finish. I was going to …
J: For me, a twenty per cent increase at a time like this is very bad news.
N: Yes, I know. Sales have been disappointing, but it’s a good product. I think there are two reasons for poor sales.
J: Yes? What do you think the first reason is?
N: Our product isn’t very user-friendly. It takes too long to learn how to use it?
J: And what is the other reason?
N: The user manual is not clear enough. Not in the French translation, at least.
J: Hmm, I see. So, how do you think we can increase sales?
2. Focus your attention on the words and expressions you could use in business talks:
distributor – распространитель, оптовик
to increase sales by … per cent – увеличить сбыт на … процентов
main competitor – основной конкурент
to study the figures carefully – проанализировать цифровые данные
reason for – причина чего - либо
user-friendly – учитывающий возможности потребителя
user manual – руководство пользователя
3. Talk about the sales problems in your company.