Joshua Switchek was phoning to find out the date of the scientific conference. She was going on holiday the following morning, so she would be be grateful if he could ring her back later.

4.Mr. Griffits was from xl Logistics. I think we need a chat about some problems your accounting department seems to be having. I’ll be at the office until 6 if you would like to call me back.

5. Good afternoon.

This is Nigel from Transport Service. I’m afraid that we can’t fulfill your order, as you didn’t include credit card details on your order form. We need these details or pavement in advance. I’ll wait for your instructions.

Tenses

Pr. S.	P.S.
Pr.C.	P.C.
Pr.P., P.S.	P.P.
can	could
will	would

Pronouns

this	these
here	there
that	those

Adverbs

today	that day
yesterday	the day before
tomorrow	the following day
now	then

3. Some sentences contain mistakes. Find and correct them. Two sentences are correct.

1. Phillip was really exited about the new job in PR Department and he asked if could he start straight away.

2. He asked if all the constrains of air transportation was taken into account.

3. He wanted to know what is the problem with the choice of transport mode.

4. The police officer explained that loaded trucks couldn’t be left in these parking lots for more than 20 minutes.

5. He asked what the highest capacity of fully loaded coal train is.

6. Mr. Black told the client don’t panic because the order will come just in time.

7. The analyst assured that XL Logistics could play an important part in global logistics.

8. During the negotiations the logistics manager reported that the best mode of transportation in that case will be the maritime one.

9. My boss was interested to know had we heard anything about the new logistics company or not.

10. He wondered what maintenance costs for vehicles and infrastructure did road transportation systems have.

Module 6.

Reading 1

1. b)

1. physical protection

2. barrier protection

3. containment or agglomeration

4. information transmission

5. marketing

6. security

7. convenience

ex.2

1.- e 1. - e

2. – c 2. - d

3. – b 3. - b

4. – a 4. - a

5. – f 5. - c

6. – d 6. – f

ex. 3

1. False. Packaging serves for protection of the goods, prvides with the recognizable logo.

2. True.

3. False. The primary function of packaging is keeping the products clean, fresh and safe.

4. False. Objects are generally packed together to optimize the transportation.

5. True.

6. False. Packaging that cannot be reclosed is helpful in pilferage or tempering prevention.

7. False. The container used for transportation of large quantities of a product is called a transport package.

8. Pallets are a common warehouse sight reflecting transport packaging.

ex.4

1. Bottles are suitable for liquids.

2. All the necessary information on the product is often contained on the package or label.

3. Bulk commodities can be divided into smaller packages.

4. Products are exposed to many contacts in the supply chain.

5. Sometimes people who handle products might steal items or replace them with empty ones.

6. Packaging is deeply integrated into our daily lives.

7. One of the main functions of packaging is to provide us with the recognizable logo.

8. Types of packages and labels should comply with the standards required by governments.

9. Some packages shouldn’t be disposed of, but recycled.

ex. 6 b)

prefix	part of a word root
- rebalance	- resume
- restore	- record
- recharge	- reduce
- reboot	- reveal
- reactivate	- registrate
- redesign	- report
- reengineer	- respond
- recycle	-remain
- redo	-retain
- reattach	-repeat

c) Think of some other prefixes having meaning of their own. Form the new words with the help of prefixes from the box below. In brackets the meaning of these prefixes are given.

1. To misunderstand is to think that something means one thing when in fact it means something different.

2. Prehistoric means connected with the time in history before anything was written down.

3. Subsonic is slower than the speed of sound.

4. Uniform is a particular type of clothing worn by all the members of a group or organization.

5. Abnormal means very different from usual in a way that seems strange, wrong.

6. Interface is a part of a computer system through which two different machines are connected.

7. Triangle is a shape with three sides and three angles.

8. Bilingual means written or spoken in two languages.

9. Trans-Siberian railway is the railway that goes across the territory of the whole country.

7. Match the words from the text with their definitions.

1. – d

2. – f

3. – c

4. – e

5. – g

6. – a

7. – h

8. – b

Language Focus: Grammar

1. Cross the odd word out.

a bar of soap chocolate bread

a bottle of wine watermelon vinegar

a packet of cheese seeds peas

a box of apples sweets caviar

a carton of fruit juice cigarettes poultry

a can of Sprite washing powder tuna fish

a jar of parsley jam honey

a tube of glue aroma oil mustard

a pad of chewing gum cotton salami

2. Choose the correct variant.

1. Much attention is paid to Just-In-Time manufacturing nowadays.

2. The failed to write a strategic plan for there was little time.

3. By the time the logistics specialist intervened there had been little hope to fulfill the order on time.

4. They gave us some really good advice to follow.

5. Only a few companies in our country have logistics departments.

6. Modern cities suffer from heavy traffic during peak-hours.

7. No news is good news.

8. The manager is not sure about the future progress of the company.

3. a)

Money - dollar

work - job

chair - furniture

suggestion - advice

luggage - bag

equipment - tool

accommodation – flat

traffic – car

b)

1. work, jobs

2. furniture, chairs

3. advice, a suggestion

4. money, dollars

5. luggage, bags

6. equipment, tools

7. traffic, cars

8. accommodation, flats

Vocabulary

Exercise 1. Match the images with their meanings.

1. fragile

2. use no hand hooks

3. this way up

4. keep away from sunlight

5. keep away from rain

6. centre of gravity

7. clamp as indicated

8. do not clamp as indicated

Listening. Ex. 1b.

1 – b, 2 – c, 3 – d, 4 – a, 5 – f, 6 – g, 7 – e.

Ex.2

1. T

2. F

3. T

4. F

5. F

Ex. 3

1. CS

2. FS

3. CS/FS

4. CS

5. FS

6. CS

Module 7

Tune In

ex 1. at every stage

ex 2. Warehouse: storage, keep from spoiling, prepare for transportation

Inventory: control the flow of goods, prevent losses, check availability

Reading 1

ex 2.

A – 4

B – 6

C – 3

D – 1

ex 3.

1 – d

2 – a

3 – h

4 – f

5 – b

6 – g

7 – e

8 – c

ex 4.

Verb	Noun
direct	direction
store	storage
produce	production
retrieve	retrieval
convey	conveyor
transact	transaction
move	movement
build	building
maintain	maintenance
manage	management

ex 5.

1 – e

2 – c

3 – d

4 – a

5 – f

6 – b

Grammar

Reading 2

3. True/false

1. F. in warehouses or stores

2. F + work-in-process

3. T

4. F product is owned by seller/buyer

5. T

6. T

7. F not materiel, but goods for sale

4. Explain the following compound words in English. Give Russian equivalents.

• work-in-process - materials and components that have begun their transformation to finished goods (полуфабрикаты)

• non-for-profit organization – organization whose objective is to support or to actively engage in activities of public or private interest without any commercial or monetary profit purposes. (некоммерческое предприятие)

• manufacturer’s agent - a sales agent representing a manufacturer (торговый агент фирмы-производителя)

• transportation channel – the way a product passes while being transported (канал перевозок)

• seller’s agent – a person dealing with sale and purchase (агент по продажам)

• factory store – a shop situated directly on the premises of a manufacturing facility (фабричный магазин)

• outlet centre – a store of a warehouse type accessible for retailers (фирменный фабричный магазин-сток)

• work floor – place of the production facility (место производства)

5. Match with the definitions

1 – e

2 – h

3 – b

4 – i

5 – a

6 – j

7 – f

8 – d

9 – k

10 – c

11 - g

6. supplier => (distributor)* => manufacturer => manufacturer’s agent => (transportation provider)* => wholesaler => retailer => consumer

* these can appear at any point of the process

Vocabulary

Ex. 1 Derivatives

1. productivity

2. location

3. strategically

4. removable

5. additional

6. selectors

7. drinkable

8. employees

9. dehydration

2. a) Match the words from the first column with the words from the second column to make collocations.

b) Fill in the gaps with the collocations above.

1. Pallet rack systems are the most commonly used rack system because they are inexpensive and quick and easy to assemble.

2. A loading dock is an architectural fixture where trucks may be loaded and unloaded. They are commonly found on large commercial and industrial buildings.

3. Automated conveyors are able to safely transport materials from one level to another, which when done by human labour would be strenuous and expensive.

4. We make lockers, shelving, and storage systems that are better engineered, stronger, safer and easier to install.

5. These high-bay storage areas are often more than 10 meters high, with some over 20 meters high.

6. One popular way to shop is at the local outlet centers, where top retailers offer discount merchandise to buyers.

7. The owner of a furnished house which is rented out is likely to have a material inventory of all the furniture, fixtures, and fittings in the house.

8. A refrigerated warehouse provides special equipment to prevent products from going bad.

9. He makes his living by purchasing online products for further resale work.

10. We offer a wide range of logistics services – from transportation and warehouse transactions to marketing and distribution.

Ex 3.

i

n

v

r

w

r

e

t

r

i

e

v

a

l

a

n

c

f

o

r

k

l

i

f

t

k

e

o

h

r

o

s

y

d

u

t

a

s

o

t

p

o

r

e

f

r

i

g

e

r

a

t

o

r

u

a

b

e

t

g

a

m

l

m

a

t

e

r

i

e

l

s

i

e

e

a

s

s

e

t

s

e

s

t

o

c

k

Ex 4

1. Warehouses are used by manufacturers, wholesalers, transportation companies, customs etc.

2. Warehouses are usually equipped with loading docks, cranes and forklifts for goods movement.

3. Automated conveyors and storage and retrieval machines are installed in high-bay warehouse.

4. Warehouse personnel monitor the flow of goods inside the building and maintain accurate inventory.

5. Warehouse transactions include shipping of a product, its receiving, putaway and picking.

6. Goods ready for sale are located on the bottom part of the racks in a warehouse outlet, while the top shelves are occupied by crated and palletized items.

7. Goods which are not intended for sale may be stored in any premises of the organization.

8. Inventory is a detailed list of all the manufacturing organization’s assets including raw materials, work-in-process, finished goods and spare parts.

9. Seller agents responsible for the materiel should inventory all the stock keeping units regularly.

10. “Smart shelves” with built-in sensors notify about the stockout.

Module 10.

Reading 1

ex. 2

1. warehousing / distribution

2. fixed machinery; software; mobile technologies

3. to perform operations unfeasible for men

4. radio frequency identification; tracking and identifying products

5. OCS is designed for low-level decision making; BCS – higher level functionality

ex.3

1. node centre network

2. unfeasible impossible possible

3. input pick retrieve

4. seamless non-stop interrupted

5. overall separate holistic

6. arriving incoming outgoing

7. fail complete fulfill

ex.4

1. – c; 2. – f; 3. – e; 4. – a; 5. – d; 6. – g; 7. – h; 8. – b.

Reading 2

ex.3

1 True

2. False – physical items as well

3. False – it sells books, CDs, DVDs

4. False – it provides customers with exact, reliable information about which part number their particular version of a product needs

5. True

6. True

ex. 4

e-tailer brick-and-mortar

dot-com company flesh-and-blood retailer

virtual marketer

e-commerce vendor

ex. 5

1. – c; 2. – f; 3. – a; 4. – d; 5. – b; 6. – e

ex. 6

1. Providing reliability and security. Parallel servers, hardware redundancy, fail-safe technology, information encryption, and firewalls

2. Establishing reliable shipping; informing the customer about the time it may take

3. Providing personal attention. Personalized web sites, purchase suggestions, and personalized special offers may go some of the way to substituting for the face-to-face human interaction found at a traditional point of sale. Providing a sense of community. Chat rooms, discussion boards, soliciting customer input and loyalty programs (sometimes called affinity programs) can help in this respect.

4. Providing an attractive website. The tasteful use of colour, graphics, animation, photographs, fonts, and white-space percentage may aid success in this respect.

5. Providing complete understanding of the products or services offered, which not only includes complete product information, but also sound advisors and selectors, handling complaints promptly and effectively.

Vocabulary

Language Focus: Vocabulary

1. a) Fill in the missing verbs or nouns into the correct gaps.

VERB	NOUN
retrieve	RETRIEVAL
SURVEY	surveillance
MOVE	movement
locate	LOCATION
ASSIGN	assignment
complain	COMPLAINT

2. a) Match the following words to make collocations verb-noun.

to conduct	trade
to interchange	data
to pick	order
to assign	stock
to transfer	funds
to retrieve	container
to handle	complaints

3. Paraphrase the following sentences replacing the underlined phrases with the words from the box below. Make all the necessary changes.

1. Upgrade your membership – only $23.99 a month and you will get access to premium content.

2. Bluetooth is a wireless technology.

3. If you buy anything online, you should inquire about refund policy.

4. One of the most frequent crimes in e-commerce is credit card fraud.

5. Automated cranes are usually used in storage places where retrieving high bay containers is unfeasible for a man.

6. The main objective of the SCM optimization is ensuring a seamless logistics flow.

7. A trustful logistics partner is the one that can provide shipping reliability.

Listening

3. Listen to the recording again and choose the correct variant.

1. Katherine Albrecht is

a) a consumer advocate b) a US Senator

2. CASPIAN is

a) a supermarket b) a consumer rights organization

3. The consumer protest was against

a) Gillette b) Tesco

4. The product boycott took place in

a) England b) the USA

5. CASPIAN members refer to RFID as

a) a ‘smart shelf’ b) a ‘spy chip’

4. Think about the positive and negative aspects of using RFID. Fill in the table below.

Positive aspects	Negative aspects
- helps to minimize expenses for inventory - helps to deter shoplifting - helps to see what products are available - helps to react to the shortage of products on shelf at once	- you can’t buy a thing without being identified - RFID records your whereabouts after you have purchased a thing - needs expensive equipment

Module 11

7. tune in

Manufacturing	Marketing and Distribution	Transportation	Storage	Logistic Engineering/ Automation
purchasing agent inventory control supervisor factory superintendent plant manager	E.g. Promotion manager sales manager antique dealer manager	route driver freight forward logistician service station manager traffic control officer driver scheduler dispatch logistician	warehouse manager receiving supervisor invoice clerk location manager inventory control supervisor	mechanical service superintendent forklift operator conveyor operator e-commerce manager

Reading 1.

Ex3.

Complexities-complications

Entire-whole

Increase-rise

Happen-occur

Proper-appropriate

Issue-problem

Labourer- semi-skilled worker

Foreman-head of brigade

Supplies-materials

Complete – fulfill

Conceptual – strategic

To ensure-to provide

To house-to locate

Consumer-customer

Exceptional-highly-qualified

Outlet-store

Vibrant-lively

Ex4.

1-g, 2-d, 3-b, 4-e, 5-c, 6-h, 7-a, 8-f

Reading 2.

Ex. 2. 1-d, 2-f, 3-a, 4-c, 5-g, 6-h, 7-e, 8-k, 9-j, 10-b,11-i.

Ex.3 1-d, 2- j, 3 – b, 4 – a, 5-c, 6-e, 7-h, 8-i, 9-g, 10-f

Ex.4

noun	adjective
responsibility	responsible
qualification	qualified
accountability	accountable
accuracy	accurate
rationality	rational
enthusiasm	enthusiastic
open-mindedness	open-minded
determination	determined
professionalism	professional
self-discipline	self-disciplined
persistence	persistent
punctuality	punctual
sociability	sociable
innovation	innovative
creativity	creative
diligence	diligent
attentiveness	attentive
trainability	trainable
concentration	concentrated
motivation	motivated
mobility	mobile
versatility	versatile
…
…

Vocabulary

1. The company is in need of experienced professionals familiar with IT technologies.

2. In order to complete the process of goods delivery, you should analyze all the data nonce again.

3. A recruiter offered graduates the work on a contract basis.

4. A successful business man with an entrepreneurial bent should possess not only expertise in diverse facets of business but also a knack for communicating.

5. Dealing with supplies means working under short timelines.

6. Proper planning of business ensures that everything goes off without a hitch.

7. Something went by the wayside because of poor coordination.

8. The increase in the number of logistics organizations makes it difficult for the company to stay ahead of the competition.

9. To meet the current standards in promotion the art director is on the lookout for new trends.

10. Dispatchers should track the delivery that happens in real time.

11. Savvy applicants who have the aptitude for mathematics are required at this department.

12. To fulfill your job duties properly, you have to obtain a degree in this area first.

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