C Your Photo urriculum vitae

SURNAME _________________________________________________________

FIRST NAME __________________________________________________________

ADDRESS ____________________________________________________________________________________________________________________________________

TELEPHONE _____________________ (WORK) _______________________ (HOME)

(FAX) ___________________________________

(E-MAIL) ________________________________

EDUCATION

DATES	INSTITUTION	QUALIFICATIONS

WORK EXPERIENCE

DATES	COMPANY / ORGANIZATION	JOB TITLES / DUTIES

OTHER INFORMATION / SKILLS

__________________________________________________________________________________________________________________________________________________________

HOBBIES AND INTERESTS

______________________________________________________________________________________________________________________________________________________________________________________________________

REFERENCES

______________________________________________________________________________________________________________________________________________________________________________________________________

b) Brainstorm on the following points.

• What skills are relevant in a CV?

• What hobbies can be included in a CV?

• What information should be presented in the reference section?

4

McDonalds application

NAME: John Smith SEX: Not yet. Still waiting for the right person. DESIRED POSITION: Company’s President or Vice President. But seriously, whatever’s available. If I were in a position to be picky, I wouldn’t be applying here in the first place. DESIRED SALARY: $185,000 a year plus stock options. EDUCATION: Yes. LAST POSITION HELD: Target for middle management hostility. SALARY: Less than I’m worth. MOST NOTABLE ACHIEVEMENT: My incredible collection of stolen pens and post-it notes. REASON FOR LEAVING: It sucked. HOURS AVAILABLE TO WORK: Any. PREFERRED HOURS: 1:30-3:30 p.m., Monday, Tuesday, and Thursday. DO YOU HAVE ANY SPECIAL SKILLS? Yes, but they’re better suited to a more intimate environment. MAY WE CONTACT YOUR CURRENT EMPLOYER? If I had one, would I be here? DO YOU HAVE ANY PHYSICAL CONDITIONS THAT WOULD PROHIBIT YOU FROM LIFTING UP TO 50 LBS? Of what? DO YOU HAVE A CAR? I think the more appropriate question here would be “Do you have a car that runs?” DO YOU SMOKE? On the job no, on my breaks yes. WHAT WOULD YOU LIKE TO BE DOING IN FIVE YEARS? Living in the Bahamas with a fabulously wealthy dumb sexy blonde super model who thinks I’m the greatest thing since sliced bread. Actually, I’d like to be doing that now. DO YOU CERTIFY THAT THE ABOVE IS TRUE AND COMPLETE TO THE BEST OF YOUR KNOWLEDGE? Yes – Absolutely. SIGN HERE: Aries.

. a) Read through the following CV. Do you think the company will consider the candidate? Why?

b) Work in pairs. Make corrections in the CV so that it looks appropriate.

5. You are applying for a certain position in a company. Fill in your Curriculum Vitae.

Speaking: Now You

1

Unique Logistics International is looking for a logistics manager to run its east African office. Based in Nairobi, you will work closely with supply chain specialists and play a leading role in all the company’s commercial activities in the region.

The applicant should be a graduate with a working knowledge of English. He/she should also have geographical and analytical abilities and be apt for making quick decisions. Customer service and people skills are welcome. Computer and Internet usage are required.

In addition to a performance-related salary, we provide an attractive benefits package.

Please reply with CV to:

Holmes Executive Search, PO Box 4546, London, UK

. a) Read the following job advertisement and answer the questions.

1. - What kind of company is advertising?

2. - Where is the company located?

3. - What special skills are required?

4. - How does the company pay?

5. - What is the first step to apply for this job?

b) Discuss which of these people you think would be the best candidate for the job advertised. Give your reasons. Agree or disagree with your group mates. Make use of the following phrases.

- You’re absolutely right.

- That’s true.

- Exactly (so).

- No doubt about it.

- That’s just what I was thinking.

- I wish I could agree, but...

- I’m not sure about it.

- I wouldn’t say that.

- I guess you’re mistaken.

- I see your point, but...

A 25-year-old graduate from Harvard Business School who grew up in Kenya.

A 40-year-old communications consultant who has worked in 12 different countries.

A 35-year-old in the South African army who is looking for a new career.

2. a) To make its decision for the best person for the job, the company needs to find out about these four areas:

- their skills

- their experience

- their personality

- their expectations

b) Now look at the questions below. Which of the four areas is each of the questions asking about?

1. Do you think you are a natural communicator?

2. What did you like most about your last job?

3. How do you try to motivate the people you manage?

4. How do you spend your free time?

5. What kind of job would you like to have in five years’ time?

6. Why did you leave your last job?

7. What do you think are your weak points?

8. How much do you expect to earn?

c) Expand the list with some more questions to ask the applicant about each area.

3. a) Do the following quiz. Three people who give the maximum of right answers will be in the Board of Directors at ULI interviewing applicants for the position of a logistics manager.

b

Quiz

Module 1. Name 5 main functions of Logistics.

Module 2. Name 5 adjectives to describe a successful logistics operation.

Module 3. Draw a scheme presenting a smooth logistics flow.

Module 4. Name 5 main aspects a transportation specialist should consider while handling the freight.

Module 5. Name 4 modes of transportation and give 1 vehicle example to each of them.

Module 6. Name 3 types of package and give 1 example to each of them.

Module 7. Name 3 warehouse optimization techniques.

Module 8. Name 1 benefit of outsourcing.

Module 9. Name 2 reasons why logistics should be automated.

Module 10. Name the reason why you have chosen logistics as your future career.

) According to the results of the quiz divide into two groups. Role play the job interview.

c

A. You are a graduate of SSAU and want to apply for the position of a logistics manager in ULI. Get ready to be interviewed. Think about the appropriate behaviour at the interview. Study the tips on the right

Getting ready for the INTERVIEW

☼ appearance – be neatly dressed and clean

☼ be in time – it’s better you arrive 15 min early, because you might be asked to fill in some application forms

☼ try not to be nervous; firm handshake

☼ in advance try to find out some information about the company, get ready to ask questions: working hours, overtime, insurance, opportunities for promotion; the ? of the salary is not the first, but it can be asked, it’s natural

☼ show confidence (maintain eye contact, but don’t stare)

☼ highlight your advantages, but don’t overdo

☼ don’t be pushy; be pleasant & sincere

☼ stick to the point answering questions

☼ respond & show involvement: Could you specify…? Am I right to understand that…?

☼ make notes; the interviewer also does that

☼ make people feel you really want the job

) The Board of Directors should decide upon the best candidate and explain their choice.

B. You are in the Board of Directors at ULI and are going to interview the applicants for the position of a logistics manager. Get ready to ask him/her a few personal and job-related questions.

Tapescript.

Module 1.

Pronunciation

1. We recommend you to visit Thailand, because the Thais are very friendly. But if you want to go to the Royal Palace in Bangkok, don’t forget to put on long-sleeve clothes.

2. The most densely-populated country is China, only in Beijing there are more than 8,5 mln of Chinese.

3. The largest coconut plantations are located in Malaysia, near Kuala Lumpur. So, 80% of the Malay are involved in agriculture.

4. Romania is not only Count Dracula. Its capital, Bucharest, is one of the most important industrial centres of Europe and Romanian steel products are considered to be one of the best.

5. Indian films are known all over the world, but they are not shot in Delhi, the capital of India, but in Bombay.

6. Argentina is famous for its football team. Argentinians have built the sports ground for training in Buenos Aires, the largest in South America.

7. Pakistan has a highly-developed textile industry and there are a lot of factories in Islamabad, but the Pakistani themselves prefer hand-made goods.

8. The largest industrial centre in Canada is Vancouver. It is the place where most Canadians can easily find a job.

9. The largest city of Taiwan is Taipei. Our everyday products – rice, tea, sugar – are grown on Taiwanese plantations.

Listening

- So, what exactly is logistics anyway? And what does someone in Logistics actually do?

- Well, I’m glad you asked. The term Logistics has its origins in the military that means supplying a theatre of war with troops, equipment and supplies. We in industry borrowed this term and have applied it to the discipline known as ‘business logistics’.

Logistics covers a broad array of functional areas. At a minimum, Logistics organizes transportation, shipping and receiving, warehousing and import/export operation. Many times, the additional areas of inventory management, purchasing, production planning and customer service can fall under the umbrella of logistics as well.

It encompasses so many jobs, that people with talents and interests in one area can specialize. For example, if you like working with numbers and are analytical, inventory might suit you. If you prefer dealing with different countries and cultures, international transportation might be the ticket, or import/export if you are good with details.

Whatever area you specialize in, you will work closely with other areas, because they are all interrelated. And you may start out in transportation, but later want to switch to warehousing, where you will also use your transportation knowledge. The beauty of logistics is that it is a huge field, encompassing many jobs and personality types.

Module 2

Listening

Extract 1.

A: Ok, we both know the problem. Basically, we can’t get retail stores to stock our new product. They say it’s too expensive. So, the question is: how do we get access to the customer?

B: What if we offered it on a sale?

A: No, I don’t think so. If we did that, we’d just create cashflow problems for ourselves.

B: Hmmm. Well, another option would be to sell it direct online.

A: It’s a possibility, but I really don’t think we know enough about e-commerce to take the chance. And if we start bringing in Internet specialists, we would spend a pretty sum of money.

Extract 2.

A: Right, our objective for this meeting is to think of ways we can get the supplies we need. As I am sure you’ve all heard our only supplier is about to go bankrupt!

B: Hopefully, it won’t come to that, but if it does, we’ll certainly have to act fast. Supposing we bought the company out?

A: What? And took on all their debts? I don’t think so!

C: WE could just manufacture our own components. I’ve spoken to our technical department. They say they can do it.

A: Yes, but do you have any idea how long it would take?

C: Well, what choice do we have? Unless we do something, we’ll be out of business within six months!

Extract 3.

A: What I want to know is: how do we maintain our profit level with rising labour costs?

B: Well, it seems obvious, but how about raising prices? I mean, even with a 2% price rise, we’d still be very competitive.

C: No, I’m afraid, that’s not an option. Let’s think about our consumers!

B: I know that, but what else do you suggest? If we don’t cover our costs, we’ll soon be running at a loss.

A: Let’s not panic. The answer could be to shift production to somewhere like South-East Asia. We’ve talked about it before.

C: And close down our plants here? Wouldn’t be easier if we just tried to contact with the personnel unions – get them to accept a lower salary?

Extract 4.

A: Now, what are we going to do about all these unsold goods stored in the warehouses? If we don’t move it soon, there will be no space for a new product and we’ll be left with a lot of old product nobody wants! So, ideas? Anybody?

B: Well, in my opinion, our product development cycle is too short. Why don’t we delay the new product launch to give us time to sell existing stock?

A: This is a technology-driven business, we have to continually upgrade our product, the rival companies will!

C: Wait a minute! This old stock, couldn’t we just sell it off at a discount to create space for the new stuff? Say, 15%?

Extract 5.

A: Now, I’ve brought you all here to discuss a very serious matter. Someone in the company – we don’t know who – is passing on information to the rival company. I’m sure I don’t need to tell you that in a business like ours it is essential we protect our competitive advantage. So, … what do we do?

B: Well, let’s think. We already restrict access to important files, but what about encrypting our most confidential information as well? It’s common practice in most companies these days, I’m surprised we don’t do it already.

A: I’m afraid it’s more serious than just downloading data off the company server. This person seems to be recording meetings and private conversations as well.

B: Well, maybe it’s time we involved the police. Clearly a crime is being committed here.

A: It most certainly is. But I don’t want our spy – whoever it is – to know we know.

Module 3

Pronunciation

1. Because of the accurately planned distribution system, Tibbet and Britten increase its production capacity every year.

2. The UK Institute of Logistics and Transport defines logistics as: ‘ the management process of inventory in motion and at rest’.

3. Improvement of logistics processes can lead to increase of competitive advantage.

4. The last abstract of the agreement has been changed according to up-to-date world standards.

5. Because of the words threat of terrorism, explosives and flammables are a subject of many government’s arguments. They say companies should subject their packages to special expertise.

6. It can also prepare complete cost models for customers – purchase price, transit costs to central warehouse and inland transport.

7. The logistics manager told his secretary to abstract information from the latest newspaper report about the policy of the new president.

8. Decrease in tobacco export is caused by lack of raw materials.

9. Finished goods are stored on behalf of retailers until they pick them and transport to stores and customers.

10. Western Logistics decrease costs by offering users solution achieving.

11. Great Britain relies heavily upon import of raw materials for textile industry.

12. The group of companies object to consolidation of their budget, as it will cause financial crisis.

Listening

Hello. This is Alex Hitch at XL Logistics.com I’m not here at the moment. Please leave your name and number after the beep.

Message #1. Alex, hello. It’s Max Ford here, from the Information Department. It’s about the list of warehouses available for the next month. Can we have a meeting on Tuesday? Is 11:00 am OK with you? Goodbye.

Message #2. Hi, Alex. This is William Helton here. How about lunch? Haven’t you forgotten to get in touch with Kevin Ray, you know, my project work on optimizing manufacturing operations. Maybe Wednesday? I pay. Call me in the office on 5797432. Thanks. See you.

Message #3. Oh, hello, Mr. Hitch. My name is Diana Bissell. I’m a sales person with Light Weight Industries. Thank you for your call. We are very interested in your offer. I can meet you next week on Friday. Is 4:00 pm possible? Thank you very much. Bye.

Message #4. Hi, Alex, it’s Susan here. I’m in town this weekend and I have prepared a report on the recent changes in International Regulations. How about meeting on Sunday, 3:00 pm? 3:15? I know, I know it’s Sunday, but hope it’s OK for you. Call me at the New York office. Bye now.

• Hi. Susan Martin speaking.

• Hello, Susan. It’s Alex here.

• Hey, Alex. How are you?

• Fine, thanks, fine. It’s about this meeting. I’m sorry, but I can’t meet you then, I never work on Sundays. How about Friday?

• Oh, sorry, I’ll be in Chicago only for the weekend.

• Well, that’s a problem. Anyway, Saturday afternoon?

• That sounds perfect. 2:00 pm?

• Can you make it 2:15?

• 2:15 – great! At the office?

• Sure. See you there.

• See you. If there are any changes, call me in my New York office on 8633468.

• Ok. Bye.

MODULE 4

Listening

• Hello, can I speak to Mary Smith, please?

• Yes, hello, speaking.

• Michael Pearson here, from My Company Inc. I’m calling to confirm your order.

• Ehm… Oh, is it about the vacuum cleaner?

• Yes, that’s right. Do you have our catalogue with you?

• Yes, sure

• Well, could you please look the item ID up in it?

• Certainly, hold on, please… Well, it’s 281259, the one that costs $139,99.

• Right, so that’s Sharp EC – 12TWT4 Vacuum Cleaner.

• And don’t forget about the paper bags! Its ID code is 281260, make it two packs.

• Ok, $24.50 multiplied by 2 is $49.00.

• Any discounts?

• Sorry, no discounts.

• Well, ok, no problem. So, $139,99 and $49, that’ll be 188,99, right?

• Yes, but don’t forget about the shipping costs– that’s ehm… $26,75, and tax - $18,90. $234, 64 all together.

• Ok, when am I to expect my order?

• On the 29^th of September.

• Good, thank you. Good bye.

• Good bye. Have a nice day!

MODULE 5

Listening

1. On July 11, 2006 Samsung Heavy Industries launched the World’s largest container ship, The Xin Los Angeles is the new heavyweight champ and carries 9600 teu - equivalent to 1.3 million 29 inch color TVs, or 50 million mobile phones. How many crew does it take to comfortably man the world’s largest container ship? Thanks to incredibly sophisticated automation, the answer is a staggering 19 men. The principal dimensions of the ship are: • 336.7 metres length overall • 45.6 metres beam • 15.0 metres draught.

2. The world's biggest transport plane is the Antonov AN-225. With a cargo capacity of over 250 tons, this plane can haul not just one, but three or four military tanks. The An-225 maiden flight took place on December 21, 1988. The length of the airplane is 84 metres, which is 4 metres less than its wingspan. It can develop the maximum speed of 850 km/h, equivalent to 460 knots or 530 mph.

3. The BHP Iron Ore train carrying iron from Port Hedland, Australia, first launched on June 21,2001 is the world's longest train. Normally its length is more than 7 kilometres, which consists of 682 cars . The whole journey covers 275 kilometres, equivalent to 171 miles.

4. On December 10 2005 a Boeing 777-200LR dubbed the Worldliner completed the world's longest non-stop airline flight traveling 13,422 miles or 21,602 kilometers from Hong Kong to London, UK in roughly 22 hours and 40 minutes. Onboard the 777-200LR were eight pilots including Suzanna Darcy-Hennemann, Boeing's first woman test pilot.

5. At about 10,000 KM or just under 6,000 miles the Trans-Siberian Railway covers over 1/3 of the circumference of the Earth and is the world's longest railroad. Czar Alexander III designed the railroad in 1891 to give Russia an accessible port on the Pacific. By 1905 the railroad was finished. The Trans-Siberian Railway stretches from Moscow to the port city of Vladivostok on the east coast of Russia.

Module 6 Listening

- Hello, Welcome to our weekly show “Expert tips.” Today our program is devoted to packing. Contrary to popular belief, you don't need to be or hire a packing expert to have your goods arrive safely and undamaged to its destination. What you will need is some good, common sense, a little advice, and a few basic packing materials. Packing your belongings yourself should save you time and money. Meet our special guest Debra Kent who will give us some tips on packing:

- Ok, You will need any good, clean, strong boxes, suitcases, trunks, and/or plastic or metal bins. You will also need some type of protective wrap or padding (for example: bubble wrap, styrofoam peanuts, packing paper, newspaper, moving blankets, plastic wrap, etc.), some sealing tape, and a marking pen.