1. In the first paragraph the writer says that managers:

1. can only be men

2. need a balance of people skills

3. are successful if they have strong, dominant personalities

2. What does the writer believe makes a successful national leader?

2. people who are tall

3. people who are intelligent and determined

4. research has been of little help

3. Charles Handy thinks:

2. the tendency to be subordinate is vital for a manager

3. managers should dominate the people below them

4. there is no single form of good managership

4. The modern definition of a manager is:

1. someone who is answerable to shareholders

2. a person who is ambitious

3. someone, who has a duty to both his or her subordinates and superiors

Writing

You have been asked by your Corporate Affairs Director to make hotel reservations for thirty people for a management conference during July or August. The following points are important.

The hotel must have a conference room with Power Point available.

All bedrooms must have private bathrooms.

The restaurant must be at least four-star, and there should be a swimming pool and gymnasium.

Your director has sent you the following hand-written note:

Please check if the hotel caters for handicapped people, as one delegate is in a wheelchair. And don’t forget to ask for a good discount!

Read the advertisements, select the best hotel, and then write a letter of 120-140 words to the hotel management, attempting to obtain the best deal.

1. Royal Mariners Hotel Perth –

A traditional enchanting hotel, all rooms en suite with TV/Telephone, tea and coffee. Three-star restaurant with mountain views. Conference room for 60 delegates with the latest computer facilities. Note – swimming pool closed for refurbishment during July and August.

2. The Oliver Hotel Baston New, modern hotel close to motorway access. Perfect for the businessperson who needs conference facilities, Internet access and the latest software. All rooms en suite with tea, coffee and mini-bar. Five-star restaurant stays open until midnight. Shakespeare Bar with real ale. Superb Olympic-style swimming pool, sauna and gymnasium. We take pride in our ability to look after our wheelchair-bound customers.

3. The Rose Bower Hotel Plympton Set in three acres of rolling countryside, the perfect escape for a relaxing holiday. All rooms en suite with home comforts. Four-star award-winning restaurant with resident French chef.

Visits to Exeter Cathedral and Dartmoor are a speciality. Bring the family. Please note, we do not offer conference bookings.

4. Hotel Bankside Bournemouth 120 en suite rooms and fully licensed bar. Twin, Double and Triple rooms available all year. Colour TV with 15 channels. Choice of 10 restaurants within walking distance. Parking for 80 cars. Sea views available. Four penthouse suites with magnificent sea views.

5. The Old Thatched Hamleton

The perfect country hideaway-no mobile phones, TVs or computers. The perfect retreat for tired executives trying to escape the rat race. Five-star restaurant. Superb pool and gymnasium to burn off those extra pounds. Discounts available for group bookings.

Text 2. Modern Management Theory

Task 1. Read and translate the text and complete it with the correct headings from the box.

Corporate downsizing Empowerment Just in Time

Learning organizations Outsourcing Re-engineering

Team-working Total Quality Management

1. Just-in-Time

This system was introduced from Japan in the 1980s. It means ordering components exactly when you need them, and supplying goods exactly when the customer needs them. It eliminates storage time and reduces costs.

2. ______________________

Many large corporations and multinationals had grown too complex by the 1990s. Some sectors of the organization were less profitable. Many of these companies sold off or closed the underperforming sectors.

3. ________________________

Management increasingly understands the value of sharing power with others throughout the organization. This leads to more participation in decision-making.

4. ________________________

This is closely related to (3). By encouraging employees to work in very fluid teams, responsibility is shared. Employees and managers at all levels develop a better self-identity and work becomes more interesting. This system is seen as much more efficient than linear or hierarchical structures.

5. __________________________

This is a total revision and restructuring of an entire company. It involves asking fundamental questions about the objectives of the business and how it operates. It aims to create big improvements in cost, quality, service and product.

6. ___________________________

This management approach focuses on measuring the quality of service in all aspects. The idea is to develop systems that are more efficient and more economical, but which are also more able to meet the needs of customers.

7. _____________________________

This approach recognizes that companies cannot do everything. It can be better to use external suppliers for some specialist operations, or particular components in manufacturing. This decision can create quality improvements and cost savings.

8.____________________________

Many companies have developed internal training programmes to help with staff development. This is an important investment in the workforce. It not only makes people better at their job but it also makes them happier. It may also help companies to keep their best managers and staff.