Wordlist
.pdf
in company Elementary
Unit 18
headword |
pronunciation |
translation/notes |
example sentence |
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access (n) |
\"œkses\ |
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Access will be thousands of times faster in the future |
access speed (n) |
\"œkses Æspi…d\ |
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Laser technology will improve access speeds considerably. |
access to the Internet |
\Æœkses t´ Di… |
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There are 500,000,000 people in the world with access to the Internet. |
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"Int´net\ |
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after-sales service (n) |
\A…ft´"seIlz Æs‰…vIs\ |
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We’re aiming to improve our after-sales service by responding to all e-mails within |
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24 hours. |
anti-technology (adj) |
\ÆœntItek"nÅl´dZI\ |
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Do you think there will be an anti-technology revolution? |
ASDL (n) |
\ÆeIesdi…"el\ |
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ASDL is currently the fastest method of connecting a computer to the Internet. |
browse (v) |
\braUz\ |
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browse on the Net/ |
\ÆbraUz Ån D´ "net\D´ |
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Do you think that people will want to browse on their mobile phones? |
the Web/a mobile phone |
"web\´ Æm´UbaIl |
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"f´Un\ |
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buying (n) |
\"baIIN\ |
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People who do their buying on the Internet like to know what other consumers |
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think about a product. |
calculate (v) |
\"kœlkj´ÆleIt\ |
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calculate figures |
\Ækœlkj´ÆleIt "fIg´z\ |
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I don’t quite understand how you calculated these figures. |
catch phrase (n) |
\"kœtS ÆfreIz\ |
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Kiss, or “keep it simple, stupid” is the catch phrase in webpage design. |
changes (n pl) |
\"tSeIndZ´z\ |
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changes in technology/ |
\ÆtSeIndZ´z In |
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We need to anticipate how changes in technology will affect commerce. |
business etc |
tek"nÅl´dZI\"bIzn´s\ |
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check (on) (v) |
\"tSek “ÆÅn‘\ |
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I check on the stock market at least four times a day. |
This file has been downloaded from www.businessenglishonline.net |
1 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 18
headword |
pronunciation |
translation/notes |
example sentence |
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click (on) (v) |
\"klIk “ÆÅn‘\ |
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If you click on “I accept” the supplier can legally spy on you. |
code (n) |
\k´Ud\ |
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line of code (n) |
\ÆlaIn ´v "k´Ud\ |
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From now on each line of new code will have the programmer’s name attached. |
commerce (n) |
\"kÅm‰…s\ |
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It will be interesting to see how changes to the Internet will affect commerce in |
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the future. |
commission (n) |
\k´"mISn\ |
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pay sb a commission |
\ÆpeI sømb´dI ´ |
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They have a link to our page and we pay them a commission. |
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k´"mISn\ |
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communicate (v) |
\k´"mju…nIÆkeIt\ |
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The Internet will probably become something we take for granted in order to get |
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information and to communicate. |
compensation (n) |
\ÆkÅmp´n"seISn\ |
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offer compensation |
\ÆÅf´ ÆkÅmp´n"seISn\ |
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You want the customer to come back, so if something has gone wrong offer |
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compensation. |
consumer (n) |
\k´n"sju…m´\ |
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As consumers, most of us have no choice when we buy programs for our PC. |
corporation (n) |
\ÆkO…p´"reISn\ |
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Problems of security affect the reputation of Microsoft with big corporations. |
crash (v) |
\krœS\ |
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A computer that crashes twice a day is not acceptable in a busy office like ours. |
courier service (n) |
\"kUrI´ Æs‰…vIs\ |
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In the interview John Bryce says that many customers are prepared to pay extra for |
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a courier service. |
customer involvement (n) |
\Ækøst´m´ |
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Having comments from customers on your web site is a good idea as customer |
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In"vÅlvm´nt\ |
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involvement is an important part of selling online. |
deliver (v) |
\dI"lIv´\ |
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deliver the goods |
\dI"lIv´ D´ "gUdz\\ |
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If you don’t deliver the goods on time, you lose customers. |
This file has been downloaded from www.businessenglishonline.net |
2 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 18
headword |
pronunciation |
translation/notes |
example sentence |
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delivery method (n) |
\dI"lIv“´‘rI ÆmeT´d\ |
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You need to be able to offer customers a choice of delivery methods. |
double (v) |
\"døbl\ |
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The number of companies trading on the Internet doubles each year. |
download (n) |
\"daUnÆl´Ud\ |
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Some of the most popular downloads on the Net include secret programs or |
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“spyware”. |
enquiries (n) |
\In"kwaIrIz\ |
make enquiries |
\ÆmeIk In"kwaIrIz\ |
fibre optic lines (n pl) |
\ÆfaIb´ ÆÅptIk "laInz\ |
hard disk (n) |
\ÆhA…d "dIsk\ |
high-street store (n) |
\ÆhaIstri…t "stO…\ |
hole (n) |
\h´Ul\ |
infect (v) |
\In"fekt\ |
install (v) |
\In"stO…l\ |
install a program |
\InÆstO…l ´ |
(opposite = uninstall a |
"pr´Ugrœm\ |
program) |
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Internet (adj) |
\"Int´Ænet\ |
Internet services (n pl) |
\"Int´net Æs‰…vIs´z\ |
invest (v) |
\In"vest\ |
invest $80,000/ |
\InÆvest ÆeItI |
£500,000 etc in sth |
ÆTaUz´nd "dÅl´z\ÆfaIv |
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Æhøndr´d ÆTaUz´nd |
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"paUndz\ |
Currently most customers prefer to make their enquiries by phone, but this is expensive.
The article predicts that laser technology will replace copper and fibre optic lines.
“Spyware” can scan files on your hard disk and modify them.
Do you think that online shopping will replace high-street stores?
Computer programs have “holes” in them which make them open to attacks by viruses and hackers.
The virus infected thousands of computers using Microsoft software.
Read the licence agreement the next time you install a program.
The writer predicts that the new Internet services on mobiles will be a failure.
Bill Gates invested $200 million in his products to make them more secure.
This file has been downloaded from www.businessenglishonline.net |
3 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 18
headword |
pronunciation |
translation/notes |
example sentence |
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laser technology (n) |
\"leIz´ tekÆnÅl´dZI\ |
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Laser technology will replace copper and fibre optic lines. |
licence agreement (n) |
\"laIs´ns ´Ægri…m´nt\ |
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Most people don’t read licence agreements because they are long and technical. |
marketer (n) |
\"mA…kIt´\ |
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The job of marketers is to collect information about us. |
marketing (adj) |
\"mA…kItIN\ |
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marketing expert/ |
\"mA…kItIN Æeksp‰…t\ |
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The Internet is a very effective marketing tool. |
information/tool etc |
ÆInf´ÆmeISn\Ætu…l\ |
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monitor (v) |
\"mÅnIt´\ |
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“Spyware” can monitor the keys you press when you work at your PC. |
multimedia (n) |
\ÆmøltI"mi…dI´\ |
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Multimedia is the use of video, sound and other methods of communication in |
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computers. |
the Net (n) |
\D´ "net\ |
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on the Net |
\ÆÅn D´ "net\ |
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I think we will buy a lot of things on the Net but will go to a shop for others. |
online (adj) |
\ÆÅn"laIn\ |
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Voting will be online and we will vote on more issues. |
online content (n) |
\ÆÅnÆlaIn "kÅntent\ |
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At the moment about 75% of online content is in English. |
online form/ |
\ÆÅnÆlaIn |
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We often fill out online forms with our choices and preferences. |
shopping/store (n) |
"fO…m\"SÅpIN\"stO…\ |
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operating system (n) |
\"Åp´reItIN ÆsIst´m\ |
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use an operating system |
\Æju…z ´n "Åp´reItIN |
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Which operating system do you use: Windows, Macintosh or something else? |
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ÆsIst´m\ |
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be outdated |
\bi… aUt"deItId\ |
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The Internet is changing so fast that the things we talk about today are outdated |
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by tomorrow. |
page design (n) |
\"peIdZ dIÆzaIn\' |
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Page design is very important on a website – it needs to be simple so that |
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everyone can use it. |
This file has been downloaded from www.businessenglishonline.net |
4 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 18
headword |
pronunciation |
translation/notes |
example sentence |
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palmtop (n) |
\"pA…mtÅp\ |
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A palmtop is a very small computer that you can hold in your hand. |
pay rise (n) |
\"peI ÆraIz\ |
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A pay rise in my company is always a big surprise! |
PC (n) |
\Æpi…"si…\ |
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When installing a new program on your PC, you should read the licence |
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agreement. |
prediction (n) |
\prI"dIkSn\ |
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make predictions |
\ÆmeIk prI"dIkS´nz\ |
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The advantages to making a lot of predictions is that some of them will come true! |
program (n) |
\"pr´UÆgrœm\ |
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From now on if there is a problem with a program, it will be easy to see who |
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made the mistake. |
programmer (n) |
\"pr´Ugrœm´\ |
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Each new line of code will now have the programmer’s name attached to it. |
scan (v) |
\skœn\ |
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scan a file |
\Æskœn ´ "faIl\ |
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These secret programs or “spyware” can scan files on your hard disk and modify them. |
search engine (n) |
\"s‰…tS ÆendZIn\ |
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Search engines such as Google are a fast and efficient way of finding the |
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information you need. |
secure (adj) |
\sI"kjU´\ |
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Microsoft has invested millions of dollars in order to make its software more |
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secure. |
security (n) |
\sI"kjU´r´tI\ |
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Computer security has become a big issue for Microsoft. |
security problem (n) |
\sI"kjU´r´tI |
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Security problems could affect sales of Microsoft products. |
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ÆprÅbl´m\ |
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settings (n pl) |
\"setIcz\ |
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personal settings (n pl) |
\Æp‰…sn´l "setINz\ |
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“Spyware” can change your homepage and other personal settings. |
This file has been downloaded from www.businessenglishonline.net |
5 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 18
headword |
pronunciation |
translation/notes |
example sentence |
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small print (n) |
\"smO…l ÆprInt\ |
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read the small print |
\Æri…d D´ "smO…l ÆprInt\ |
Reading the small print of a licence agreement could prevent you from having |
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problems with “spyware”. |
software engineer (n) |
\"sÅftwe´ "endZIÆnI´\ |
Software engineers will need to be careful as their name will be attached to each |
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line of new code. |
speed (n) |
\spi…d\ |
Access speeds should improve thanks to laser technology. |
surf (v) |
\s‰…f\ |
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surf the Internet |
\Æs‰…f Di… "Inbt´Ænet\ |
How much time each day do you spend surfing the Internet? |
take sth for granted |
\ÆteIk sømTIN f´ |
We are now starting to take the Internet for granted as a means of |
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"grA…nt´d\ |
communication and getting information. |
trade (v) |
\treId\ |
The number of companies trading on the Internet doubles each year. |
type in (phr v) |
\ÆtaIp "In\ |
Type in the name of the thing you are searching for and press return. |
videoconferencing (n) |
\ÆvIdI´U"kÅnfr´nsIN\ |
Do you agree that videoconferencing will finally replace face-to-face business |
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meetings? |
virus (n) |
\"vaIr´s\ |
Currently, programs are open to attacks by viruses and hackers. |
website (n) |
\"webÆsaIt\ |
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visit a website |
\ÆvIzIt ´ "webÆsaIt\ |
Secret programs exist that can monitor which websites you visit and how often. |
This file has been downloaded from www.businessenglishonline.net |
6 |
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It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 19
headword |
pronunciation |
translation/notes |
example sentence |
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call (n) |
\kO…l\ |
get a call |
\Æget ´ "kO…l\ |
put through a call |
\ÆpUt Tru… ´ "kO…l\ |
call (v) |
\kO…l\ |
call sb about sth |
\ÆkO…l Æsømb´dI ´ÆbaUt |
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"sømTIN\ |
Who’s calling? |
\Æhu…z "kO…lIN\ |
caller (n) |
\"kø…l´\ |
cubicle (n) |
\"kju…bIkl\ |
dial (v) |
\"daI´l\ |
direct line (n) |
\dIÆrekt; daIÆrekt |
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"laIn\ |
disconnect (v) |
\ÆdIsk´"nekt\ |
disconnect the phone |
\ÆdIsk´Ænekt D´ "f´Un\ |
extension (n) |
\Ik"stenSn\ |
get through (to sb)(phr v) |
\Æget ÆTru… “t´ |
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"sømb´dI‘\ |
give sth up (phr v) |
\ÆgIv ÆsømTIN "øp\ |
give your job up |
\ÆgIv j´ "dZÅb Æøp\ |
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
Maria gets over 500 calls a day.
Just a minute, I’ll try to put your call through.
What do people usually call you about at work?
“Who’s calling, please?” “George Miller from Bryce and Watts.”
The telephone often interrupts what we’re doing and sometimes the caller is someone we don’t want to talk to!
Maria Cabrera’s workspace is a cubicle with a computer and a telephone exchange.
If you dial extension 4012, it’s a direct line.
Do you have a direct line or an extension?
I sometimes feel like disconnecting the phone but my husband needs it for his work.
My extension is 3474.
After phoning several times I finally got through to her.
It’s awful – I think I’ll give my job up.
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in company Elementary
Unit 19
headword |
pronunciation |
translation/notes |
example sentence |
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handset (n) |
\"hœndset\ |
replace the handset |
\rIÆpleIs D´ "hœndÆset\ |
hang up (phr v) |
\ÆhœN "øp\ |
hang up on sb |
\ÆhœN "øp Ån |
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Æsømb´dI\ |
headset (n) |
\"hedÆset\ |
help (v) |
\help\ |
How can I help you? |
\ÆhaU k´n aI "help ju…\ |
hook (n) |
\hUk\ |
take the phone off |
\"teIk D´ Æf´Un Åf D´ |
the hook |
"hUk\ |
ignore (v) |
\Ig"nO…\ |
intrude (into) (v) |
\In"tru…d “ÆIntu…‘\ |
line (n) |
\laIn\ |
I’ll try the line. |
\aIl ÆtraI D´ "laIn\ |
number (n) |
\"nømb´\ |
call a number |
\ÆkO…l ´ "nømb´\ |
try sb’s number |
\ÆtraI sømb´dIz |
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"nømb´\ |
phone (n) |
\f´Un\ |
answer the phone |
\ÆA…ns´ D´ "f´Un\ |
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
Have you ever interrupted a phone call by replacing the handset?
Some people are awful but the problem is in my job that I can’t just hang up.
Only 6% of those interviewed told researchers they never hung up on people.
My phone has a headset so that my hands are free.
“Hello, is that Alphatech Research?” “Yes, how can I help you?”
Sometimes at home when I’m feeling really tired, I take the phone off the hook.
It’s difficult to ignore a ringing phone.
Because we can’t ignore the phone it intrudes into our lives.
One moment, I’ll try her line.
A researcher called the number of several public phones in stations and airports and someone nearly always answered.
“Can I speak to Ana Courtelle, please?” “One moment, I’ll try her number.”
I tried calling but no one answered the phone.
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in company Elementary
Unit 19
headword |
pronunciation |
translation/notes |
example sentence |
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replace (v) |
\rI"pleIs\ |
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replace the handset |
\rIÆpleIs D´ |
Replacing the handset will interrupt a call. |
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"hœndÆset\ |
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ring (v) |
\rIN\ |
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the phone rings |
\D´ "f´Un rINz\ |
When the phone is ringing in someone else’s office, do you answer it? |
say (v) |
\seI\ |
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… did you say? |
\ÆdId ju… "seI\ |
“This is Mr Olot from Pharmatech SA.” “I’m sorry. Who did you say? |
stress (n) |
\stres\ |
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cause stress |
\ÆkO…z "stres\ |
Does the phone cause stress in your work? |
suffer from stress |
\Æsøf´ fr´m "stres\ |
In the end she thinks she’ll give up her job because she suffers from stress. |
stressed (adj) |
\strest\ |
Maria gets really stressed at work because she has to answer so many calls. |
(opposite = relaxed) |
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supplier (n) |
\s´"plaI´\ |
I often get calls from suppliers about orders and deliveries. |
telephone (n) |
\"telIÆf´Un\ |
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telephone exchange (n) |
\ÆtelIÆf´Un Ik"steIndZ\ |
The only things in my workspace are a chair, a computer and a telephone |
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exchange. |
telephone use (n) |
\"telIf´Un Æju…s\ |
In a survey on telephone use, 51% of people said they would answer a phone |
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ringing in someone else’s office. |
telephonist (n) |
\t´"lef´nIst\ |
Maria Cabrera works as a telephonist in a shopping centre. |
This file has been downloaded from www.businessenglishonline.net |
3 |
|
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
in company Elementary
Unit 20
headword |
pronunciation |
translation/notes |
example sentence |
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abbreviation (n) |
\´Æbri…vI"´ISn\ |
abrupt (adj) |
\´"brøpt\ |
ad (n) |
\œd\ |
advertised (adj) |
\"œdv´ÆtaIzd\ |
advertised in/on |
\"œdv´taIzd ÆIn\ÆÅn\ |
aim (for) (v) |
\"eIm “ÆfO…‘\ |
answerphone (n) |
\"A…ns´Æf´Un\ |
leave a message on sb’s |
\Æli…v ´ ÆmesIdZ Ån |
answerphone |
Æsømb´dIz "A…ns´f´Un\ |
application (n) |
\ÆœplI"keISn\ |
an application for |
\´n ÆœplI"keISn ÆfO…\ |
consider sb’s application |
\k´nÆsId´ sømb´dIz |
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ÆœplI"keISn\ |
attached document (n) |
\´ÆtœtSt "dÅkj´m´nt\ |
badly (adv) |
\"bœdlI\ |
badly-expressed/ |
\ÆbœdlIeks"prest\ |
badly-written (adj) |
ÆbœdlI"rItn\ |
ban (v) |
\bœn\ |
ban the use of |
\Æbœn D´ "ju…s ´v\ |
bin (n) |
\bIn\ |
go straight into the bin |
\g´U ÆstreIt Int´ D´ |
|
"bIn\ |
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2004.
Using abbreviations when you send text messages save time.
The tone used in your e-mail needs to be businesslike but not too abrupt.
Ad is a shortened and informal form of the word “advertisement”.
I’d like to apply for the post of sales representative advertised on your website.
Aim for short simple sentences in your e-mails.
Janet wasn’t in so I left a message on her answerphone.
Thank you for your application for the post of sales representative.
I am unable to consider your application as I am afraid you do not have the necessary experience.
Please find my CV as an attached document.
Badly-written e-mails are difficult to read and understand.
One company took the unusual step of banning the use of internal e-mail.
Overfamiliar messages from people I don’t know well go straight into the bin!
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