Wordlist
.pdf
in company Pre-intermediate
Unit 2
headword |
pronunciation |
translation/notes |
example sentence |
|
|
|
|
stress (n) |
\stres\ |
|
Do you think that exercise is a good solution for stress? |
technology-related (adj) |
\tek"nÅl´dZIrIÆleItId\ |
|
Careers&Women.com is a website aimed at women interested in |
|
|
|
technology-related jobs. |
top earner (n) |
\ÆtÅp "‰…n´\ |
|
Many of the UK’s top earners are sports stars. |
work experience (n) |
\"w‰…k IkÆspI´ri…´ns\ |
|
It’s a good idea to get work experience while you’re a student. |
This file has been downloaded from www.businessenglishonline.net |
2 |
|
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2003.
in company Pre-intermediate
Unit 3
headword |
pronunciation |
translation/notes |
example sentence |
|
|
|
|
call (n) |
\kO…l\ |
place/put a call on hold |
\ÆpleIsl\Æpøt ´ ÆkO…l Ån |
|
"h´Uld\ |
return a call |
\rIÆt‰…n ´ "kO…l\ |
transfer a call |
\trœnsÆf‰… ´ "kO…l\ |
company image (n) |
\Ækømp“´‘nI "ImIdZ\ |
the competition (n) |
\D´ ÆkÅmp´"tISn\ |
contact (n) |
\"kÅntœkt\ |
get in contact (with sb) |
|
cut off (phr v) |
\Ækøt "Åf\ |
get cut off |
|
engaged (adj) (BrE) |
\In"geIdZd\ |
(AmE = busy) |
|
factor (n) |
\"fœkt´\ |
major factor |
|
function (n) |
\"føNkSn\ |
go over (phr v) |
\Æg´U "´Uv´\ |
hold |
\h´Uld\ |
on hold |
|
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2003.
The line is engaged. Can I place your call on hold?
I hate it when people don’t return my calls.
You’ve got the wrong extension; I’m going to transfer your call.
The company image we wish to project is one of friendliness, efficiency and professionalism.
Failure to answer a telephone call promptly could result in losing business to the competition.
I’ll ask Mr Davis to get in contact with you as soon as he’s back.
I hate it when I get cut off in the middle of a call.
Sorry, the line’s engaged. Will you hold?
The quality of a firm’s response to phone calls is a major factor in the type of company image it projects.
Do you know how to use all your phone’s functions?
I didn’t hear that. Could you go over it again?
Would you like to ring back or should I put you on hold?
1
in company Pre-intermediate
Unit 3
headword |
pronunciation |
translation/notes |
example sentence |
|
|
|
|
landline (n) |
\"lœndlaIn\ |
meeting room (n) |
\"mi…tIN Æru…m\ |
message |
\"mesIdZ\ |
leave a message |
\Æli…v ´ "mesIdZ\ |
take a message |
\ÆteIk ´ "mesIdZ\ |
mobile (phone) (n) (BrE) |
\"m´UbaIl “f´Un‘\ |
(AmE = cell (phone)) |
|
personnel (n) |
\Æp‰…s´"nel\ |
product performance (n) |
\"prÅdøkt p´ÆfO…m´ns\ |
professionalism (n) |
\pr´"feSn´lÆIz“´‘m\ |
put sb through (phr v) |
\ÆpUt sømb´dI "Tru…\ |
revenue (n) |
\"rev´Ænju…\ |
sales enquiry (n) |
\"seIlz InÆkwaIrI\ |
service (n) |
\"s‰…vIs\ |
switchboard (n) |
\"swItSbO…d\ |
terminal (n) |
\"t‰…mIn“´‘l\ |
voicemail system (n) |
\"vOIsmeIl "sIst´m\ |
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2003.
Landlines are cheaper than mobile phones.
I’ve asked my secretary to book the meeting room.
Could I leave a message for Mr Wilson, please?
Mr Wilson’s not here. Can I take a message?
If I’m not in the office, call me on my mobile.
It’s important for personnel to be trained in telephone skills.
Poor service and poor product performance can both lead to loss of business.
Efficient handling of phone calls helps to create an image of professionalism.
Just one moment. I’m just putting you through.
Bad telephone behaviour can result in millions of dollars in lost revenue.
90% of all sales enquiries begin on the telephone.
Poor service often leads to loss of business.
The switchboard has been busy all morning – we’ve had hundreds of calls!
Which terminal does the flight arrive at?
Customers don’t like getting put through to a voicemail system.
2
in company Pre-intermediate
Unit 4
headword |
pronunciation |
translation/notes |
example sentence |
|
|
|
|
be based |
\bI "beIst\ |
a bore (n) |
\´ "bO…\ |
bump into sb (phr v) |
\bømp "Intu… Æsømb´dI\ |
business (n) |
\"bIzn´s\ |
business development (n) |
\"bIzn´s dIÆvel´pm´nt\ |
line of business |
\ÆlaIn ´v "bIzn´s\ |
conference (n) |
\"kÅnf“´‘r´ns\ |
sales conference |
|
contact (n) |
\ÆkÅntœkt\ |
have contact with sb |
|
be a good laugh |
\Æbi… ´ gUd "lA…f\ |
gossip (n) |
\"gÅsIp\ |
the latest gossip |
|
networking (n) |
\"netÆw‰…kIN\ |
public relations (n) |
\ÆpøblIk rI"leISnz\ |
store (n) (AmE) |
\stO…\ |
(BrE = shop/outlet) |
|
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2003.
“Where is your company based?” “Our offices are in Berlin.”
He always talks about himself – he’s a bit of a bore.
“Do you know Jan Novacki?” “Yes, I’ve bumped into him a couple of times at conferences.”
He has an important position at Guinness as Director of Business Development.
“What line of business are you in?” “I’m a sales manager for a clothing firm.”
This year, our annual sales conference is taking place in Madrid.
Do you still have contact with Jan in your work?
I like Cathy – she’s a really good laugh.
Conferences provide a good opportunity for catching up on the latest gossip.
Networking is the activity of talking to people in order to exchange information and ideas.
A Public Relations Manager is responsible for developing a good relationship between a company and its customers.
We have 50 clothing stores throughout the country.
1
in company Pre-intermediate
Unit 5
headword |
pronunciation |
translation/notes |
example sentence |
|
|
|
|
begin |
\bI"gIn\ |
|
In 1969 the Advanced Research Projects Agency began work on a system to |
begin work on sth |
|
|
connect computers. |
best-selling (adj) |
\Æbest"selIN\ |
|
GameBoy is the world’s best-selling video game system. |
breakthrough (adj) |
\"breIkTru…\ |
|
Pokemon was a breakthrough game concept for GameBoy. |
browser (n) |
\"braUz´\ |
|
A browser is a computer program that allows you to search for information on the |
|
|
|
Internet. |
business (n) |
\"bIzn´s\ |
|
How often do you travel on business? |
on business |
|
|
|
celebrate (v) |
\Æsel´"breIt\ |
|
In 1995 the company celebrated the sale of the one billionth game pack. |
complaint (n) |
\k´m"pleInt\ |
|
The customer service department deals with client complaints. |
deal with a complaint |
|
|
|
concept (n) |
\"kÅnsept\ |
|
Pokemon was an entirely new concept in video games. |
connect (v) |
\k´"nekt\ |
|
Kleinrock connected the first two computers in 1969. |
corporate headquarters (n) |
\ÆkO…p“´‘r´t |
|
In 1970 Nintendo decided to enlarge its corporate headquarters. |
|
hed"kwO…t´z\ |
|
|
course (n) |
\kO…s\ |
|
We encourage staff to go on courses in order to develop their skills. |
go on a course |
|
|
|
crash (v) |
\krœS\ |
|
It’s important to save your work in case the computer crashes. |
This file has been downloaded from www.businessenglishonline.net |
1 |
|
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2003.
in company Pre-intermediate
Unit 5
headword |
pronunciation |
translation/notes |
example sentence |
|
|
|
|
deal (n) |
\di…l\ |
|
We’ve just negotiated an important deal with a Japanese firm. |
negotiate a deal |
|
|
|
deal with (phr v) |
\"di…l ÆwID\ |
|
Customer Services deal with client complaints. |
deal with a |
|
|
|
problem/complaint |
|
|
|
develop (v) |
\dI"vel´p\ |
|
The original video game system was developed in 1975. |
discussion group (n) |
\dI"skøSn Ægru…p\ |
|
Internet discussion groups exist for users to exchange their views on various |
|
|
|
subjects. |
enlarge (v) |
\In"lA…dZ\ |
|
When we increased production we had to enlarge our existing warehouses. |
(opposite = scale down) |
|
|
|
establish (v) |
\I"stœblIS\ |
|
Our US subsidiary was established in 1980. |
expand (v) |
\Ik"spœnd\ |
|
The franchise was so successful, we decided to expand it. |
found (v) |
\faUnd\ |
|
“When was the company founded?” “In 1933.” |
franchise (n) |
\"frœntSaIz\ |
|
The franchise allowed Nintendo to use the Pokemon characters. |
hand-held (adj) |
\"hœndÆheld\ |
|
GameBoy is a hand-held portable game system you can use anywhere. |
hardware (n) |
\"hA…dwe´\ |
|
The company manufactures both hardware and software for the game systems. |
host (n) |
\h´Ust\ |
|
A “host” is a computer providing Internet services. |
interactive (adj) |
\ÆInt´r"œktIv\ |
|
Nintendo is the worldwide leader in interactive entertainment. |
interactive |
|
|
|
games/entertainment |
|
|
|
This file has been downloaded from www.businessenglishonline.net |
2 |
|
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2003.
in company Pre-intermediate
Unit 5
headword |
pronunciation |
translation/notes |
example sentence |
|
|
|
|
interchangeable (adj) |
\ÆInt´"tSeIndZ´bl\ |
|
One of the great advantages of GameBoy is the interchangeable game packs. |
the Internet (n) |
\Di… "Int´net\ |
|
The first message was sent on the Internet in 1969. |
Internet browser (n) |
\ÆInt´net "braUz´\ |
|
Internet browsers allow you to search for information. |
interview (n) |
\"Int´Ævju…\ |
|
When was the last time you had a job interview? |
have an interview |
|
|
|
launch (n) |
\lO…ntS\ |
|
The US launch of Game Cube smashed previous sales records. |
launch (v) |
\lO…ntS\ |
|
The product was first launched in 1989. |
launch a product/system |
|
|
|
leader (n) |
\"li…d´\ |
|
Nintendo is the worldwide leader in interactive entertainment. |
worldwide leader |
|
|
|
link (v) |
\lINk\ |
|
In January ARPANET linked computers in four different American universities. |
manufacture (v) |
\Æmœnj´"fœktS´\ |
|
We manufacture around 50,000 games a week. |
market (n) |
\"mA…kIt\ |
|
GameBoy Advanced hit the market in 2001 with record sales. |
hit the market |
|
|
|
market (v) |
\"mA…kIt\ |
|
We market all our own hardware and software. |
microprocessor (n) |
\ÆmaIkr´U"pr´Uses´\ |
|
The microprocessor was first used in a video game system in 1976. |
negotiate (v) |
\nI"g´USIeIt\ |
|
We want to recruit someone with the necessary skills for negotiating difficult |
negotiate a deal |
|
|
deals. |
network (n) |
\"netw‰…k\ |
|
The World Wide Web is a network connecting millions of computers throughout |
|
|
|
the world. |
This file has been downloaded from www.businessenglishonline.net |
3 |
|
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2003.
in company Pre-intermediate
Unit 5
headword |
pronunciation |
translation/notes |
example sentence |
|
|
|
|
newsgroup (n) |
\"nju…zÆgru…p\ |
|
Newsgroups are Internet discussion groups. |
offices (n pl) |
\"ÅfIs´z\ |
|
We’ve just opened new offices in Berlin. |
pack (n) |
\pœk\ |
|
The sale of the one billionth game pack was celebrated in 1995. |
portable (adj) |
\"pO…t´bl\ |
|
It’s a portable game system you can play anywhere. |
reconstruct (v) |
\Æri…k´n"strøkt\ |
|
The old site had to be reconstructed for development. |
release (v) |
\rI"li…s\ |
|
The new version of the system will be released next month. |
release a product/system |
|
|
|
sale (n) |
\seIl\ |
|
The company celebrated the sale of the billionth game pack. |
the sale of |
|
|
|
sales record (n) |
\"seIlz ÆrekO…d\ |
|
The launch of Game Cube smashed all previous sales records. |
smash (v) |
\smœS\ |
|
Game Cube smashed all previous US sales records. |
smash a record |
|
|
|
software (n) |
\"sÅftwe´\ |
|
The programs and games used on computers and game systems are called |
|
|
|
“software”. |
subsidiary (n) |
\s´b"sIdI´rI\ |
|
Nintendo’s US subsidiary is called Nintendo of America Inc. |
system (n) |
\"sIst´m\ |
|
GameBoy is the world’s most popular video game system. |
user (n) |
\"ju…z´\ |
|
Computer users from all over the world have joined USENET newsgroups. |
video game (n) |
\"vIdI´UÆgeIm\ |
|
The company manufactures the world’s most popular video game systems. |
video game system |
|
|
|
This file has been downloaded from www.businessenglishonline.net |
4 |
|
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2003.
in company Pre-intermediate
Unit 5
headword |
pronunciation |
translation/notes |
worldwide (adj) |
\Æw‰…ld"waId\ |
|
worldwide |
|
|
corporation/leader |
|
|
This file has been downloaded from www.businessenglishonline.net
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2003.
example sentence
They’re the worldwide leader in the manufacture of computer operating systems.
5
in company Pre-intermediate
Unit 6
headword |
pronunciation |
translation/notes |
example sentence |
|
|
|
|
book (v) |
\bUk\ |
|
We book most of our flight tickets on the Internet. |
business |
\"bIzn´s\ |
|
Many bosses said they would not do business with companies whose |
do business with |
|
|
correspondence had mistakes in it. |
certificate (n) |
\s´"tIfIk´t\ |
|
Could you fax me a copy of the certificate for customs? |
communicate (v) |
\k´"mju…nIÆkeIt\ |
|
A lot of people see e-mail as an informal way of communicating. |
confidential (adj) |
\ÆkÅnfI"denSl\ |
|
E-mail isn’t as confidential a method of communicating as many people think. |
convenient (adj) |
\k´n"vi…nI´nt\ |
|
Internal mail is a convenient way of sending things to people who work in the |
(opposite = inconvenient) |
|
|
same organisation as you. |
correspondence (n) |
\ÆkÅri"spÅnd´ns\ |
|
Grammar and spelling mistakes in business correspondence can lose your firm |
business correspondence |
|
|
valuable business. |
courier (n) |
\"kUrI´\ |
|
Sending things by courier is fast but expensive. |
by courier |
|
|
|
customs (n) |
\"køst´mz\ |
|
Customs require a copy of the certificate before the goods can be sent. |
delivery (n) |
\dI"lIv“´‘rI\ |
|
There’s been a mistake in the delivery date – we need the order to arrive |
delivery date (n) |
|
|
by June 22nd. |
details (n pl) |
\"di…teIlz\ |
|
I’ll send you details of the order by e-mail. |
take down (the) details |
\ÆteIk daUn “D´‘ |
|
Just a minute, I’ll get a pen and take down the details. |
|
"di…teIlz\ |
|
|
down (adj, adv) |
\daUn\ |
|
We can’t send any e-mails this morning – the intranet’s down. |
This file has been downloaded from www.businessenglishonline.net |
1 |
|
It is photocopiable, but all copies must be complete pages. © Macmillan Publishers Limited 2003.