Vocabulary

• Read and translate new words and expressions using a dictionary.

decision-making, hectic business environment, audit, require, profitability, verification process, bureaucratic, electronics systems, non-value-adding, well-define

• Try to give their definitions in English.

• Make sentences using new words and expressions. Read them aloud.

Pre-Reading task

Scan the text and put in the missing words and expressions from the list above.

Reading

Read and translate the text.

How To Meet Quality Standards With iso 9001

In today's ……… ……….. ………….., it is vital that we are all on the same page, right? But how do we know if we meet those standards? Business owners and executives can avoid the uncertainty, and that's where ISO 9001 certification comes in.

Standardizing Quality Systems. The ISO, or International Organization for Standardization, was established in 1947 to develop international standards for everything from …………… to management ………….. Having over 13,000 standards currently in place, ISO has created the auditing and certification process known as ISO 9001. This began the drive toward quality standards.

Improving Customer Satisfaction. Companies choose to implement ISO 9001 and get certified because many customers and industries ……….. it. By keeping customers happy, they can increase sales and …………….. for their business. And if an area of the company's program appears to be too ………………. and …….. - …….. - ………., then it might also be an area for continuous improvement efforts.

Enhancing Company Policy and Performance. Both customers and industries alike use ISO certification as a way to evaluate and ………… their suppliers and products. Through an independent ……………. …………….., customers can gain assurance of their suppliers' products. And as a supplier becomes certified, the testing requirement is waved, which saves the company both time and money.

Developing a Best Practices Process. Employed as a "Best Practices" model, ISO 9001 utilizes the philosophy of the "Plan-Do-Check-Act" continuous improvement cycle to achieve requirements. This process approach centers around eight quality management principles used by management as a guide toward improving performance and identifying the main elements needed in a good quality system: Customer Focus; Leadership; Involvement of People; Process Approach; Systems Approach to Management; Continuous Improvement; Factual Approach to ………….. - ……………; Mutually Beneficial Supplier Relationship.

Building Stable Processes. ISO 9001 policies, procedures and forms can provide employers, managers and employees with a systematic and consistent approach to implementing policies, plans, procedures and work routines. Instead of building their own policies and procedures from scratch, some companies prefer to hire professional writers that have already prepared a set of written policies and procedures to help on the way to certification.

Auditing a Company System. In the certification process, an independent registrar will perform an on-site audit of a company's operations to verify that it complies with the ISO standard. If the business complies, then that company will be registered as ISO 9001 compliant.

Effective Policies and Procedures. On the way to certification, a business can meet its ISO needs by: Using ………… - ………….. processes and procedures to build stable processes; Training in the audit and certification process; Continuously improving with ISO 9001 standards.

Work with the text

• Find words with the opposite meaning to the words in bold.

• Present the main ideas of the text in a short out-line.

Translate from Russian into English:

• ISO, или Международная Организация Стандартизации, была основана в 1947, для разработки всех международных стандартов от электронных систем до систем управления.

• Сохраняя клиентов счастливыми, они могут увеличить распродажи и востребованность их бизнеса.

• Если предприятие согласно, компания будет зарегистрирована как пользователь ISO 9001.