8. Management skills

Effectiveness of a manager's activity depends on certain important skills. There are six skill categories: conceptual, decision making, analytic, administrative, communicational, and interpersonal.

1. A conceptual skill is the ability of a manager, to see the "general" picture of an organization. Managers must understand how their duties and the duties of other managers fit together to plan their activity in a proper way and get the required results. This skill is very important for top managers because it helps them plan "super goals" and develops proper strategies for the whole organization.

2. A decision making skill is the ability of a manager to choose the best course of actions of two or more alternatives. A manager must decide the following:

1. what strategy must be implemented?

2. what resources must be used and how they must be distributed?

3. what kind of control is needed?

In short, managers are responsible for the most important decisions which are required to carry out any organizational activity.

3. An analytic skill is the ability to determine the most important problem before implementing a proper action plan. This ability is especially important for top managers because they have to solve complex problems.

4. An administrative skill is the ability of a manager to keep to the organizational rules specified for the production process, within a limited budget, and coordinate the flow of information and paper work in this group and in other groups.

5. A communicational skill is the ability of a manager to share his ideas and opinions with other people both orally and in writing.

Thus, a communicational skill enables managers to hold meetings, write clear letters and explanatory notes, make reports, etc.

6. An interpersonal skill (psychological skill) is the ability to deal effectively with other people both inside and outside the organization. It is the ability to understand the needs and motives of other people.

Vocabulary

skill	мастерство, навыки способности,умение
activity	деятельность, работа
depend (on)	зависеть (от)
certain	определенный
divide	делить
decision making	принятие решений
communicational	коммуникационный
interpersonal skill	мастерство, умение общаться
psychological skill	психологическое мастерство
ability	способность
duty	обязанность
fit together	согласовывать(яс)
proper	соответствующий
way	образ
require	требовать
result	результат
develop	разрабатывать
strategy	стратегия
choose(chose, chosen)	выбирать
objective	цель (часто краткосрочная)
implement	осуществлять
distribute	распределять
kind	ряд, вид
responsible	ответственный
carry out	выполнять
determine	определять
identify	узнать, определить
cause	причина
solve	решать
rule	правило
to specify	устанавливать
within	в пределах
flow	поток
opinion	мнениe
orally	устно
spend (spent, spent)	проводить
psychological	психологический
deal (with)	взаимодействовать
inside	внутри
outside	вне, за пределом

1. Переведите слова и выражения.

Эффективность; мастерство; производственный процесс; психологическое мастерство; цель; стратегия; концептуальное мастерство; доклад; разрабатывать соответствующие стратегии; способность; курс действий; хорошая психологическая атмосфера; отношения между людьми; осуществление планов организации; обеспечивать техническое руководство; подчиненный; делить; выбирать; решать проблемы; достигать; осуществлять; распределять; выполнять; давать; возможность; проводить (собрание).

2. Ответьте на вопросы.

1. What is a conceptual skill?

2. What is a decision making skill?

3. What questions must managers decide?

4. What is an analytic skill?

5. Why is an analytic skill important for top managers?

6. What is an administrative skill?

7. What is a communicational skill?

8. What is an interpersonal skill?

9. What is a technical skill?

10. A communicational skill enables managers to hold meetings, write clear letters and explanatory notes, make reports, doesn't it?

3. Переведите предложения.

1. Мастерство человеческих отношений - способность менеджеров эффективно взаимодействовать с другими людьми.

2. Мастерство имеет большое значение для создания психологической атмосферы в организации.

3. Концептуальное мастерство — способность менеджера представлять «общую картину» организации.

4. Концептуальное мастерство имеет очень большое значение для менеджеров высшего звена, потому что оно помогает им планировать и разрабатывать стратегии для организации в целом.

5. Административное мастерство - способность менеджера следовать организационным правилам для процесса производства.

6. Аналитическое мастерство особенно важно для топ-менеджеров, потому что они должны решать сложные проблемы.

7. Менеджеры должны понимать, как их обязанности согласуются с обязанностями других менеджеров.

8. Менеджеры ответственны за наиболее важные решения, требуемые для выполнения любой организационной деятельности.

4. Вставьте артикль, где необходимо.

1. Effectiveness of … manager's activity depends on certain important skills.

2. A conceptual skill is the ability of manager to see the "general" picture of ... organization.

3. Managers must understand how their duties and ... duties of other managers fit together to plan their activity in a proper way.

4. A decision making skill is … ability of … manager to choose ... best course of actions of two or more alternatives.

5. Managers are responsible for ... most important decisions which are required to carry out any organizational activity.

1. An analytic skill is the ability to determine the most important problem before implementing ... proper action plan.

2. An administrative skill is ... ability of … manager to keep to the organizational rules specified for ... production process.

3. Interpersonal skill is the ability to understand ... needs and motives of other people.

5. Тест. Выберите правильный вариант.

1. How many categories are there in management skills?

1. 7

2. 5

3. 8

4. 3

1. What skill is the ability of a manager to see the "general" picture of an organization?

1. a decision making skill

2. a conceptual skill

3. an analytic skill

4. an administrative skill

1. For what level of managers is a conceptual skill very important?

1. for top managers

2. for middle managers

3. for first-line managers

1. What is a decision making skill?

1. the ability to see the "general" picture of an organization;

2. the ability to determine the most important problem before implementing a proper action plan;

3. the ability to choose the best course of actions of two or more alternatives.

1. Who is responsible for the most important decisions which are required to carry out any organizational activity?

1. an economist

2. a psychologist

3. a manager

1. Why is an analytic skill important for top managers?

1. they have to solve complex problems

2. it helps them plan "super goals"

3. to develop proper strategies for the whole organization

1. What kind of skill is the ability to understand the needs and motives of other people?

1. an administrative skill

2. a communicational skill

3. an interpersonal skill