Check-up

I. Complete the dialogue with the phrases in the box:

Just let me confirm the details	Could you spell your surname?	There’s an additional charge	Can I have your name?	Can I help you?
Sunny Planet Holidays. ________1________?
Hi, I’d like to confirm a holiday booking.
Certainly. ________2_________, please?
Yes, it’s David, David Crawley.
Sorry, ______3______?
Yes, C-R-A-W-L-E-Y. We spoke on Monday.
Ah yes, the fly-drive holiday to Florida for four.
That’s right. For the last fortnight in August.
______4______. So, you’re leaving London Gatwick the 17 August and returning from Tampa the 31st. And you’re staying in a self-catering apartment?
That’s right. Does it have a lot? We have a one-year-old baby….
I’m afraid ______5_______, sir?

II. Complete the form of David Crawley’s booking (Use Task 7):

Sunny Planet Holidays	Reservation
Name of the customer:	1.
Type of holiday:	2.
Location	3.
Type of accommodation:	4.
Number of nights:	5.
Check out date:	6.
Departure airport:	7.
Return date:	8.
Departure airport:	9.
Number of persons:	10.
Number of children (under two)	11.
Special requests:	12.

Part IV. At the Restaurant Task . Read and learn phrases below.

Booking a Table	Placing Your Order
I'd like to reserve / book a table for four at 8pm, please. Could we have a table by the window, please? Could we have a non-smoking table, please? Could we have a table away from the kitchen/toilets, please? Could we have a booth, please? May we sit at this table?	I'd like the .............., please. For starters I'll have the soup and for the main course I'd like the roast beef. Could I have chips instead of new potatoes, please? Is there anything you would recommend? Could I see the wine menu, please? I'll have a glass of house red/white, please. What's Irish Stew like? The steak for me, please. Can you bring me the ketchup, please?
Paying	Complaining
Could I have the bill, please? Do you take Visa? We'd like separate bills, please. Is service included? The rest is for you. Please bring me the bill (AE: check) with my coffee Here are tips for you.	Excuse me, but my meal is cold. Excuse me, we've been waiting for over half an hour for our drinks. I'm sorry but I ordered the side salad not the vegetables. Excuse me this steak is over done, I ordered rare. I'm afraid this wine tastes corked. Excuse me this wine isn't chilled properly.

Task . Read the text and answer questions after it: At the Restaurant

A restaurant is an establishment which prepares and serves food and drink to customers in return for money. Meals are generally served and eaten on premises, but many restaurants also offer take-out and food delivery services. Restaurants vary greatly in appearance and offerings, including a wide variety of the main chef's cuisines and service models.

While inns and taverns were known from antiquity, these were establishments aimed at travellers, and in general locals would rarely eat there. Modern restaurants are dedicated to the serving of food, where specific dishes are ordered by guests and are prepared to their request. The modern restaurant originated in 18th century France, although precursors can be traced back to Roman times.

A restaurant owner is called a restaurateur. Professional artisans of cooking are called chefs, while preparation staff and line cooks prepare food items in a more systematic and less artistic fashion.

Restaurants range from unpretentious lunching or dining places catering to people working nearby, with simple food served in simple settings at low prices, to expensive establishments serving refined food and wines in a formal setting. In the former case, customers usually wear casual clothing. In the latter case, depending on culture and local traditions, customers might wear semi-casual, semi-formal, or even in rare cases formal wear.

Typically, customers sit at tables, their orders are taken by a waiter, who brings the food when it is ready, and the customers pay the bill before leaving. In finer restaurants there will be a host or hostess to welcome customers and to seat them. Other staff waiting on customers include busboys and sommeliers.

Restaurants often specialize in certain types of food or present a certain unifying, and often entertaining, theme. For example, there are seafood restaurants, vegetarian restaurants or ethnic restaurants. Generally speaking, restaurants selling food characteristic of the local culture are simply called restaurants, while restaurants selling food of foreign cultural origin are called ethnic restaurants.

In British English, the term restaurant almost always means an eating establishment with table service. Fast food and takeaway (take-out) outlets with counter service are not normally referred to as restaurants. Outside of North-America, the terms fast casual dining restaurants, family style, and casual dining are not used. Junk food establishments would also not often be referred to as a 'restaurant'.

Task . Read the text. Tell whether statements below are true (T) or false (F) according to what you have read in the text: