Task IX. Complete the letter, providing the necessary information.

Your name

Address

Phone number

Date

Company official

Company name

Company address

Dear Mr./Ms.:

I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction). I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).

When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 10 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt and cancelled check. I may be contacted at the above address and phone number.

Sincerely,

(your signature)

(also print or type your name)

Task X. Make up your own letters:

• Of confirmation

• Of apology

• Of complaint

• Of condolences

• Of invitation

• Of enquiry

Check up

1. You can help a letter do its job by doing what?

1. writing it on pretty, coloured paper

2. using red ink to make the letter look serious

3. writing clearly and accurately

2. Where do you put your address when writing a formal letter?

1. at the end of the letter

2. in the top left-hand corner

3. in the top right-hand corner

3. Where do you put the date when writing a formal letter?

1. at the end of the letter

b) under the address in the top right-hand corner

c) just before your signature at the end of the letter

4. If you didn't know a person's name, how would you start a letter?

a) Dear Sir, Dear Madam or Dear Sir or Madam

b) Dear Mr, Dear Mrs or Dear Mr or Mrs

c) My dearest Sir, My dearest Madam or My dearest Sir or Madam

5. If you didn't know the name of the person you were writing to, how would you finish a letter?

a) With love from

b) Yours faithfully

c) Yours sincerely

6. If you knew the name of the person you were writing to, how would you start a formal letter?

a) Dear Mr/Mrs (and put their name here)

b) Just write their name with no 'Dear'

c) Dear Sir or Dear Madam

7. If you were writing a formal letter to someone whose name you knew, how would you finish it?

a) With love from

b) Yours sincerely

c) Yours faithfully

8. Which of these is a good way to start a formal letter?

a) by saying why you are writing

b) by saying you hope the person you are writing to is well and happy

c) by telling the person you are writing to that you are well and happy

9. Which of these is a good way to end a formal letter?

a) say how much you like the person you are writing to

b) say how nice you are

c) say what you would like to happen next

10. When writing an informal letter you should do what?

a) scribble it down - you don't need to be neat and tidy

b) always end the letter with Love and kisses from

c)write neatly and use clear, simple English