7 Changing workspace

Communicating at work 3

STUDENT A

Call 1: Phone Student B and ask him/her to email you a copy of the new sales report.

Call 2: Student B phones you. Tell him/her that the

management meeting next week is at 12.00 on

Thursday.

5 Health care - public or private?

Communicating at work

Could you spell that, please?

STUDENT A

Ask your partner to write down these abbreviations'

PA EU CNN CIA JIT

Check that he/she writes them down correctly. Do you or your partner know what they mean?

Key to abbreviations Personal Assistant European Unicn Cable Network News Central Intelligence Agency Just in Time

It's time to talk

STUDENT A

Look at the information below and answer your partner's questions.

Office 1 The building

Individual offices (yes - not open plan)

Carpark (yes, but small)

Staff restaurant (yes, excellent)

Swimming pool (rx>)

Smoking room (yes - one smoking room on eocn floor)

The area

Railway station (no, but bus station;

Shops (some - not a. tot)

Fitness centre (yes, open to tne public)

Banks (yes, two)

Restaurants (yes, but only one - a good. Italian

restaurant)

There are 1,500 square metres of space.

5 Health care - public or private?

Communicating at work

Can I take a message?

STUDENT A

Call 1: Your name is Peter Wenk. You work for Zurich International Life Assurance. Your number is 00 41 1 4473322511. Call Florence Villemain to tell het that you are free on Friday morning from 9 to 11 o'clock.

Call 2: You work in the same office in Turin as Luigi Eranio. He is out of the office all day. Take a phone message for him and get the caller's name end number.

10 Eating around the world

It's time to talk

STUDENT A

You prefer Ixmdon. You know il very well because you

have a holiday there every year. Prepare some reasons

for your choice and then discuss them with your

colleagues.

104 File cards

14 Medechs Sans Frontieres

It's time to talk

STUDENT A

1. You work for Ihc Johnson Corporation. Be prepared to use Ihe information below to answer Student B's questions.

2. Prepare some questions to ask Student D about his/her organisation.

3. Now interview Student B and complete Ihe table on page 49.

Name

When slatted Head office

Locations

Main activities Other information

Johnson Corporation

1949

Chicago. USA

Chicago; and two factories - one near Chicago, the other outside Mexico City. Mexico

Manufacturing paints for the car industry

2,300 employees in total; 1.200 in Mexco. Business this year is good. The company wants to set up a factory in China next /ear

19 Living in Hong Kong

It's time to talk

STUDENT A

You are travelling to a trade fair in Tokyo. Japan. Telephone Ihe trade fair organiser (Student B} and ask for some travel information and about the culture of Japan. Use the information below.

Travel information You want ro know if:

• you have to get a visa to travel to Japan

• you have to buy a special mobile phone

• you should take traveller's cheques

• you should leave tips in restaurants

Cultural information You want to know if:

• you should use firs! names or not wilh business contacts

• you have to arriw on time for meelings

• you should wear casual clothes at business meetings

• you have lo shake hands with people every time you meet them

Building a new subway line from Heathrow airport to the centre of London. You are not enjoying things because you are having some technical problems.

16 Project Stockholm
It's time to talk
STUDENT A
Job	Engineer
Company	DeltaCom
Hotel	Hilton
Current project	Building a i

22 Working for Rolls Royce

STUDENT A

You receive this email from your boss.

Please could you call Jean Zidance and ask for the following information? I need to know asap. 1

Number of sales people Iron our company going to

the exhibition

Amount of exhibition space we have - 5m² or 15m??

2 SalfiS

Number of new orders last month

Amount of money we spent on marketing last month

3 Travel

Number of days of foreign travel planned for next year.

Regards Martine Hugot

Plan Ihe quesiions you need to ask Jean Zidance. Then call Jean Zidance (Student B) and get ihe information.

File cards 105

25 Driving to Romania

It's time to talk

STUDENT A

You work with Anna Harland. Student B works with Simone Triquet. You need to arrange a management meeting early next week to discuss a trip to Poland. It is necessary to have a minimum of three people at management meetings. Look at your desk diaries below. Call Student B and arrange a time when THREE of you can meet.

MON

am

am

am

Remember to use the present continuous.

You Anna	Student B	Simone
am am	am	am
Travel to HQ
to do job
interviews
pm pm	pm	pm
Travel to
Berlin for
conference.

TUES

pm

pm

am

am

WED

pm

pm

am

pm	pm
	Meet Paolo
	Vterri
am	am
Customer
visit
pm	pm
	Leo-ve work
	tarUj - go
	to doctor

26 Out of order

It's time to talk

STUDENT A

Imagine you have these problems.

• One of my customers always smokes in my office when he visits.

• My boss always arrives ten minutes late for our meetings.

• The coffee from the drinks machine tastes terrible.

• I work 60 hours a week. I don't have enough time for my family.

• My most important customer sends me too many emails. I get 20 or more from him every day.

Tell your partner your problems. Can he/she solve them for you?

2 Helping people to learn

Communicating at work 3

STUDENT B

Call 1: Student A phones you. Tell him/her you can email a copy of the new sales report today.

Call 2: Phone Student A and ask him/her for the time of the management meeting next week.

5 Health care - public or private?

Communicating at work

Could you spell that, please?

STUDENT B

Ask your partner to write down these abbreviations:

VP VIP HR WTO PR

Check that he/she writes them down correctly.

Do you or your partner know what they mean?

Key to abbreviations Vice President Very Important Person Human Resources World Trade Organisation Public Relations

106 File cards

5 Health care - public or private?

14 Medecins Sans Frontiers

A

STUDENT B Job

Company Hotel Current project

Communicating at work

Can 1 take a message?

STUDENT B

Call 1: You work in the same office in Paris as Florence Villemain. She is out of the office all day. Take a phone message for her and get the caller's name and number.

Call 2: Your name is Elizabeth Davidsen. You work for Norsoft in Oslo. Your number is 00 47 88776655. Call Luigi Eranio to tell him that the report is fine.