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Vocabulary
Communication
verbs
Paula Morris is a senior marketing manager for a British publishing company. Read about her work with video-conferencing.
E H Workplace communication
Do you use all four of these ways to communicate at work? Which is the best for you7 Why?
Read on
Communication of the future
1 We interviewed Paula aboul using video-conferencing. Match our questions with Paula's answers.
What are the benefits of video-conf erenci ng?
How often do you use video-conf erenci ng?
Do you think it has a good future?
What problems do you have?
We meet and talk via the Internet once a month, which is great! In the past we spoke on the phone or sent emails and then travelled to New York for our marketing meetings, usually twice a year. We have much more communication now.
Well, it's difficult at first. There's a delay with the voice, so you wait after people speak to hear the words. So the main problem is that the process can be a little slow and unnatural sometimes. Also, there are technical problems from time to time. The screen freezes or the system crashes. But sometimes, when someone talks and the voice breaks up, it can be quite funny!
OK, the main benefit is to have face-to-face communication. Email and telephoning are OK but to discuss, ask questions and explain things, it's better to see the face of the person, it's more personal. And video-conferencing can be with a group so it's also more dynamic and creative than email.
Air travel can be expensive and some people don't like flying. So video-conferencing has a very good future. But it's also a little expensive, you need a tot of equipment, and the communication process is not perfect. It's difficult to interrupt, so if some people speak a lot and you are listening and listening to them, it can be very boring. So I'm not sure about the future. I like it but I know some of my colleagues really hate it!
Unit seventeen 59
Why did Paula travel to New York twice a year?
Why is it sometimes difficult to understand people in a video-conference?
Why is a video-conference meeting better than a telephone meeting?
Why is video-conferencing expensive?
Whai do you think '
Do you work with video-conlerencing? Would you like to? Why? Why not?
The words you need ... to talk about communication
1 Complete the sentences from Paula's last presentation via video-conference with one of the words in the box.
Beginning the presentation
Today, 1 would tike to (1) about our new marketing plan.
If you don't understand anything. 1 am happy to (2) it again.
If you would like to (3) a question, please (4) me.
Ending the presentation
Thank you for (5)
If you would like more information, please (6) me by email. Or you
can (7)
me on QQ44 1904 566568.
Read the sentences from the presentation without the communication verbs and see if your partner can repeat the sentence with the verb.
2 Read these communication ideas for the perfect manager. Choose the correct verb to complete the sentences.
The perfect manager ...
takes his/her team out for a meal every month to discuss / speak problems.
tells I speaks to every team member individually once a day.
listens to / listens staff ideas and opinions very carefully.
writes / replies to emails on the same day.
reads /writes the internal newsletter on the intranet every day.
telephones to j calls customers every week to see if they have any problems.
asks to I asks his/her staff for ideas.
never intfrrujits/explains people in a meeting.
Perfect managers take their teams out for a meal every month.
It's time to talk
Which ideas above do you like? Which ideas don't you like? With a partner, make a list of five important qualities for a manager, beginning with the most important. You can use the ideas above and add ideas of your own. Then compare with the class and explain your list.
Top -five quaUHes -for n manager:
1