78 Unit twenty-three

Communicating at work

Helping visitors

1 What do you do if a visitor to your organisation asks for help? Listen to four dialogues and match each one with a cartoon. ►W23.1

Dialogue Cartoon

1 2 3

4

2 Listen again. Which of these sentences do you hear? ^23.1 Giving help Do you need any help? Follow me. Can 1 help?

Do you want to borrow some money? Would you like to use a computer here? I'm sure I can find one for you. 1 can show you on the map. if you want.

3 Look at this framework.

How to lake care of a visitor

Visitor

Host

ive help/inlormalion

Answer and thank the person lor Iheir help

Work with a partner. You are helping an important client with a problem. Use the framework to help them with the situations below. Take turns with your partner to play the visitor.

Situations

1. The visitor needs a taxi.

2. The visitor wants help booking a theatre ticket.

3. The visitor wants to send an email to his/her office.

4. The visitor's mobile phone battery is flat.

5. The visitor wants to buy something typical from your region.

When helping visitors, remember to ask questions ana make otters polrtery;

■ Can I help?

¹ Do you need any help?

■ What can I do for you? ¹ l can do that for you

Unit twenty-three 79

_{EH I buy money}

A: Excuse me. (9) ?

B. Whal do you need?

A (10) for the coffee

machine B: Just a second, yes, here you are. A: Thanks very much.

8 No problem.

A Cheers. That's (3)

Gelling money out

A Hello, (6) into Swiss

B Yes, but (4) first francs

A OK, I'll wail here B How much do you want lo

B. (5) ^? change?

A Yes. there's a bank just across the A. (7) °

road, over there. B* There's no commission II you

c hange more than 200 euros. A OK. then (8) thanks

Listen to this

Hey, big spender

1 We interviewed three people about how they like to spend their money. Listen to the conversations and match each person with an illustration below. ►M24.2

Person Illustration

1 2 3

2 Listen again and answer the questions. r>H24.2

1. When docs Anne go shopping lor clothes?

2. Why does Anne save her money?

3. What does Tashi spend his money on?

4. Is Tashi careful with money?

5. What does Sam buy every Saturday morning?

6. How often does Sam buy shoes?

Anne, Tashi and Sam explain how they spend their money.

ii dovou think f

Which person do you think manages their money best?

The words you need ... to talk about money

1 Complete the sentences with the correct preposition from the box. Mow to be good with money

1. Don't spend money things which you don't need. ,.

2. Don't invest risky stocks and shares. with by

3. Don't pay everything by credit card.

4. Save money shopping in hypermarkets.

5. Shop around low prices.

6. Be careful your money. Find the lowest prices!

in for

Uml twenty-four 81

2 When you learn vocabulary, it is helpful lo organise your learning around important topics. Complete the boxes with the correct word from the list.

1 Pay all your credit card bills immediately	You Your partner
2 Invest over 30% in ,i pension
3 Give 50% to a charity working in Africa
4 Travel around the world for three months
5 Spend a lo( of money on a new car
6 Buy a much bigger house
7 Give or lend money to friends and family
8 Saw over 50% of the money in the bank
9 Buy expensive clothes and jewellery

Close your books. See how many words your partner can remember from each box.

Tesl vour partner