Useful Phrases

To afford (render) hospitality (assistance)	Проявляти гостинність, надавати допомогу
We thank you for the samples of your products.	З подякою підтверджуємо отри­мання зразків Ваших виробів
Thank you ever so much (most sincerely, very much indeed)…	Велика подяка (найщиріше дякую Вам)…
I am most grateful to you for…	Дякую Вам за…
I regret very much that I did not have a chance to thank you personally for…	Я дуже шкодую, що не мав можли­вості особисто подякувати Вам за…
This is to thank you again for your wonderful hospitality and to tell you how much I enjoyed…	Пишу, щоб ще раз подякувати Вам за чудову гостинність і сказати, яке велике задоволення я отримав…
Thank you for one of the most enjoyable visits we have had to your country…	Дякую Вам за один з найчудові­ших візитів до Вашої країни…
Thank you for doing so much to make our trip to London interesting and fruitful.	Дякую Вам за те, що Ви зробили нашу подорож до Лондона такою цікавою та корисною
Thank you for contributing so much to make our stay in your country pleasant and resultful.	Дякуємо Вам за все те, що Ви зробили, щоб наше перебування в Вашій країні було таким приємним і результативним.
I am very grateful to you for your generous hospitality.	Я дуже вдячний Вам за Вашу щиру гостинність.
I hope some day you will find yourself in our country so that we can reciprocate your kindness.	Сподіваюсь, що коли-небудь Ви будете в нашій країні, і я зможу відплатити Вам за Вашу щирість (доброту).

f) Letters of Apology

There are occasions when you should apologize for a mistake, error or oversight. Do it promptly with an explanation but without any lame excuses. Express your regrets and assurances that it will not happen again.

2nd July, 1990

Dear Sir,

ORDER # 389

We write to inform you about a delay in shipment of any goods from the London port because of strike of transport workers. Your goods are actually in London, and we are trying to get them to the Docks so that they can be loaded on the next vessel sailing on the 7th July.

We apologize for this unfortunate delay and are doing our best to get your order away.

Yours faithfully,

31st May, 1990

Dear Sir,

Thank you for your cable of 28th May this year, reminding us about our promise to send you some technical information about our new model.

Рlease accept our apologies for the delay, but we could not do anything earlier because of pressure of work at this time of the year.

We are sending you now the technical information required and hope that we shall establish good trade relations with you.

Yours faithfully,

Useful Phrases

We are extremely (very) sorry that…	Ми дуже шкодуємо, що…
I hope you will accept my sincere apologies…	Я сподіваюсь, що Ви приймете моє щире вибачення…
We certainly owe you an apology for…	Ми неодмінно повинні вибачи­тись перед Вами…
I wish to apologize for…	Я хочу вибачитись за…

g) Covering Letters

They are written when sending contracts, specifications, catalogues, samples of goods or information material.

3rd Jun, 1990

Dear Sir,

At your request we are sending you, under separate cover, our latest illustrated catalogue and some other technical data about our new model of Harvester H-130.

We hope that you will find our machine useful and reliable and place an order with us.

Yours faithfully,

23rd Nov, 1990

Dear Sir,

CONTRACT # 60-0711

In reply to your telex dated 19th Nov this year we are sending you with this letter two original copies of above Contract for signature.

Please send us one copy duly signed by return.

Enc: 2 copies of the Contract (14 pages).

Yours faithfully,

Useful Phrases

We are sending you in today’s mail…	Надсилаємо (висилаємо, направляємо) Вам із сьогоднішньою поштою…
We are glad to send you by parcel post…	З задоволенням надсилаємо (виси­лаємо, направляємо) Вам пошто­вою посилкою…
We are pleased to send you separately…	Ми раді надіслати (направити, пе­редати) Вам окремим пакетом…
Further to our letter we are sending you…	Як доповнення до нашого листа надсилаємо (висилаємо, направля­ємо) Вам…
We are glad to send you a list of Ukrainian organizations dealing in… as requested.	З задоволенням надсилаємо (виси­лаємо, направляємо) Вам передік українських організацій, що торгу­ють… відповідно до Вашого прохання.
At your request we are pleased to send you…	У відповідності з Вашим проханням з задоволенням надсилаємо Вам…

h) Letters of Confirmation

There are two cases:

When you need to acknowledge receipt of a document (a letter, a telex, an offer or a contract, etc.), you just write: «We have received your letter of the 2nd of July…»

When you need to confirm the previous agreement (arrangement) made on the telephone, by telegram, by telex or by word of mouth, concerning the price, the terms of payment or delivery, the date of the talks, etc., then you write: «We are writing to confirm our today’s telephone conversation about price…»

20th July, 1990

Dear Sir,

We thank you for your telex informing us that you have signed Contract # 60-775 and are sending one copy back to us by today’s post.

We are pleased that we have established business relations with you and assure you that you will have our full co-operation.

Yours faithfully,

21st Jan, 1990

Dear Sir,

We confirm our agreement reached by telephone today about the change in the terms of payment, which will be made by a Letter of Credit to be valid for 45 days. The Letter of Credit will be irrevocable and confirmed.

We hope that our co-operation will be the mutual benefit of the companies.

Yours faithfully,