Complaints

Complaints may be of several kinds, and may arise from delivery of damaged goods, too many or too few goods. If a customer is dissatisfied with quality of his order, he will complain. In this case he should refer clearly to the articles in question, by referring to his own order number or to order number of his supplier’s invoice, or both. Then he should describe the nature of his complaint and state what action he wants his supplier to take.

 

Helsinki, 10th March, 2006

Dear Sirs, When unpacking your cases with ”NIVA” cars we experience difficulties due to inadequate and unsuitable packing. There is so little space between the top of the cases and the top of the cars that some cars are getting damaged on the top. We suggest that you should make the cases with one board of about 30 cm higher, which could enable us to unpack the cases without damaging the cars. We hope to hear from you soon,

Yours faithfull…

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