- •Table of Contents
- •Chapter 1. Introducing Interpersonal Communication Theory
- •I. Naïve and Scientific Knowledge (Michael’s Sound Bite 1-1)
- •II. Defining Communication
- •III. Understanding Communication Models
- •IV. What is Interpersonal Communication?
- •V. Martin Buber’s Continuum
- •VI. Principles of Interpersonal Communication
- •VII. Needs and Goals of Interpersonal Communication
- •VIII. Doing Communication Research:
- •IX. Issues in Interpersonal Communication
- •X. Learning Interpersonal Communication
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: Driving Miss Daisy
- •Relationship Problem
- •1. Moving along buber continuum
- •2. Conflicting perspectives on communication
- •3. Identifying causes behind online problems
- •VII. Extra Credit: Quiz
- •Quiz 1. Ethics of Interpersonal Communication
- •Quiz 2.
- •Chapter 2. Considering Self Theory
- •I. Components of Self
- •II. Sources of Self
- •III. Presenting Your Self
- •Improving Your Online Self-Presentation
- •IV. Social Penetration Theory
- •V. The Johari Window
- •VI. Self Disclosure
- •VII. Goffman’s Dramaturgy Metaphor (Michael’s Sound Bite 2-5):
- •VIII. Online Test of Your Johari Window (Michael’s Sound Bite 2-6):
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment
- •Focus on Culture
- •Film: Forrest Gump
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1. Your Self-Esteem
- •Quiz 2. Your Self-Disclosure
- •Chapter 3. Perceiving Others Theory
- •I. Perception as a Process
- •II. Creating Explanations
- •III. Experiencing Uncertainty
- •IV. Influences on Perception
- •V. Impression formation
- •VI. Algebraic Impression (Weight of Belief)
- •VII. Stereotyping
- •VIII. Improving Perceptions
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment
- •Focus on Culture
- •Film: December Boys
- •Relationship Problem
- •Improving your communication online
- •VII. Extra Credit: Quiz
- •Quiz 1. Test Your Self-Esteem
- •Quiz 2. Test Your Self Disclosure
- •Chapter 4. Experiencing and Expressing Emotions Theory
- •I. Defining Emotions
- •II. Communicating Emotions
- •III. Types of Emotions
- •IV. Forces Shaping Emotions
- •V. Managing Your Emotional Expression
- •VI. Online Communication and Emotion
- •VI. Anger
- •VII. Passion
- •VIII. Grief
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: Kramer vs Kramer
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1. Emotional Intelligence
- •Quiz 2: Testing Chronicle Hostility
- •Colloquium 1: The Game
- •III. Functions of Listening
- •IV. Listening Styles
- •V. Gender Differences in Listening Styles
- •VI. Culture and Listening
- •VII. Preventing Ineffective Listening
- •VII. Dialogic Listening
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: Groundhog Day
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1. Identifying Listening Functions
- •Quiz 2. Discover Listening Styles
- •Chapter 6. Communicating Verbally Theory
- •I. Characteristics of Verbal Communication
- •II. Functions of Verbal Communication
- •III. Cooperative Verbal Communication
- •IV. Barriers to Cooperative Verbal Communication
- •V. Conversation Analysis Short Course
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: King’s Speech
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1. American Dialects
- •Quiz 2: Deception Acceptance
- •Chapter 7. Communicating Nonverbally Theory
- •I. Principles of Nonverbal Communication
- •II. Nonverbal Communication Codes:
- •III. Nonverbal behavior classification according to Bill Ausmus and Joseph DeVito
- •IV. Kinesics
- •V. Vocalics
- •VI. Haptics (Tactilics)
- •VII. Proxemics
- •VIII. Chronemics
- •IX. Physical Appearance
- •X. Communicating Through Objects
- •XI. Communicating through the Environment
- •XI. Olfactory Communication
- •XII. Functions of Nonverbal Communication
- •XIII. Responsibly Managing Our Nonverbal Communication
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: Extreme Makeover
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: m-Time or p-Time?
- •Quiz 2: Nonverbal Dominance Notes
- •Chapter 8. Developing Interpersonal Competence Theory
- •I. What is Interpersonal Competence?
- •II. Improving Communication Competence
- •III. Using Rhetorical Messages
- •IV. Improving Your Competence Online
- •V. What is Intercultural Competence?
- •VI. Preventing Intercultural Incompetence
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: The Devil Wears Prada
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: Self-Monitoring
- •Quiz 2: Intercultural Competence
- •Chapter 9. Managing Conflict and Power Theory
- •I. What is Conflict?
- •II. Conflict in Relationships
- •III. Power and Conflict
- •IV. Power Currencies
- •V. Power and Culture
- •VI. Power and Gender
- •VII. Conflict Handling Styles
- •VIII. Barriers to Constructive Conflict
- •IX. Conflict Resolutions and Outcomes
- •X. Influence of Gender, Culture and Technology on Conflict
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: The Queen
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: High or Low Power Distance
- •Quiz 2: Conflict Approach
- •Colloquium 2. The problem Chapter 10. Relationships with Romantic Partners Theory I. Defining Romantic Relationships
- •II. Key Elements of Romantic Relationships
- •III. Influences on Romantic Attraction
- •IV. Technology and Romantic Attraction
- •V. Stages of Romantic Relationships According to Mark Knapp
- •VI. Maintaining Romantic Relationships
- •VII. Dark Side of Romantic Relationships
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Infidelity internationally
- •Film: On Golden Pond
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: Love Attitude
- •Quiz 2: Betraying Romantic Partner
- •Chapter 11. Relationships with Family and Friends Theory
- •I. Defining Family
- •II. Types of Families
- •III. Communication Patterns in Family
- •IV. Maintaining Family Relationships
- •V. Dealing with Family Tensions
- •VI. Defining Friendship
- •VII. Different Types of Friendships
- •VIII. Gender and Friendship
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: Legends of the Fall
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: Communication Patterns in the Family
- •Quiz 2: What Kind of a Friend I Am?
- •Chapter 12. Relationships in the Workplace Theory
- •I. Defining Workplace Relationships
- •II. Workplace Culture
- •III. Supportive and Defensive Organizational Climate
- •IV. Maintaining Peer Relationships
- •V. Maintaining Mixed Status Relationships
- •VI. Workplace Abuse
- •VII. Sexual Harassment
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: The Exam
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: Testing Maintenance of Peer Relationships
- •Quiz 2: Perception of Sexual Harassment
- •Colloquium 3: the paper
VII. Extra Credit: Quiz
Take one of these quizzes and write a one-page reflection on your results referring to at least THREE concepts in the chapter (10 points).
Quiz 1. Your Self-Esteem
This quiz can help you gauge your self-esteem. For each statement, mark whether you strongly agree with the statement (SA), agree with it (A), disagree with it (DA), or strongly disagree (SD). Give yourself a 3 for each statement marked SA, 2 for A, 1 for DA, and 0 for SD, and total your score.
______ I feel that I am a person of worth, at least on an equal plane with others.
______ I have a positive attitude toward myself.
______ On the whole, I am satisfied with myself.
______ I feel that I have a number of good qualities.
______ I am able to do things as well as most other people.
Scoring: Scores of 7 and below indicate low self-esteem; scores of 8 and above represent high self-esteem
Quiz 2. Your Self-Disclosure
Think about the person you currently consider closest to you, such as your best friend, a close family member, or your romantic partner. For each phrase below, rate your self-disclosure between 0 and 4, 0 indicating no self-disclosure to your partner and 4 denoting full self-disclosure. Add your ratings to arrive at your total score.
______ 1. My personal habits
______ 2. Things I’ve done that I feel guilty about
______ 3. Things I wouldn’t do in public
______ 4. My deepest feelings
______ 5. What I like and dislike about myself
______ 6. What is important to me in life
______ 7. What makes me the person I am
______ 8. My worst fear
______ 9. Things I’ve done that I’m proud of
______ 10. My close relationships with other people
Scoring: 0–15 - low disclosure; 16–25 - moderate disclosure; 26–40 - high disclosure.
Repeat this exercise for other people in your life, such as same-sex friends, coworkers, and casual acquaintances. Examine your pattern of scores. Do you tend to be high, moderate, or low in disclosure? Does your willingness to disclose depend on the relationship? What do your scores generally tell you about how you self-disclose?
Chapter 3. Perceiving Others Theory
I. Perception as a Process
Jerome Bruner: Perception is defined as the process of selecting, organizing, and interpreting information from our senses.
Selection involves focusing attention on certain sights, sounds, tastes, touches or smells. The degree to which particular aspects attract our attention is called salience. We notice what is important: (a) stimulating, (b) fits our goals, (c) deviates from our expectations.
Additional selection factors (Michael’s Sound Bite 3-1): Joseph DeVito adds: We also select (a) the simplest to observe, (b) something we need; (c) something that we are used to in our culture, (d) what repeats.
DISCUSSION STARTER 1: Think of a recent interpersonal encounter. What attracted your attention most about your conversational partner’s communication? Was it the person’s stimulating behavior? Important information he or she presented? Or perhaps something that surprised you?
Organizing involves several processes: punctuation (organizing what you selected in a chronological sequence) (continued in Michael’s Sound Bite).
Additional organizing factors (Michael’s Sound Bite 3-2): Joseph DeVito adds: We also organize by (a) prototypes (features and behaviors that signify a particular role or event as our environment teaches us); (b) personal constructs (features and behaviors that signify a particular role or event that we have established in our own individual experience), (c) stereotypes (simplified and overgeneralized perceptions of groups as having similar characteristics), (d) scripts (scenarios of our behavior in particular situations).
DISCUSSION STARTER 2: Recall a conflict in which you and a friend disagreedabout “who started it.” How did you punctuate the encounter? How did your friend punctuate it? If you both punctuated differently, how did those differences contribute to the conflict? If you could revisit the situation, what might you say or do differently to resolve the dispute?
We interpret by relating what we see to schemata that we either have experienced or have heard about.
Additional interpretation factors: (Michael’s Sound Bite 3-3): Joseph DeVito adds: Speed of interpretation depends on (a) how involved we are, (b) how satisfied we are, (c) what previous experience we have, (d) what presuppositions we have about the person’s behavior, (e) what expectations we have.
Joseph DeVito adds two more processes: remembering and recall, that he considers parts of the perception process.
Remembering: (Michael’s Sound Bite 3-4): Joseph DeVito adds: (a) we have different memory capacities, mostly remember what is salient for us; (b) our previous memories affect what we remember; (c) memory can be short-term and long-term; (d) remembering depends on categories; (e) remembering is easier when we learn gradually; (f) we remember better through our preferred perception channel, (g) we gradually forget what we remember; (h) new information overshadows previous information in the same category; (i) some memories can be false; (j) some memories are suppressed; (k) memory can be trained.
Recall: (Michael’s Sound Bite 3-5): Joseph DeVito adds: (a) we recall easier what is interesting to us in the long-term; (b) what we can immediately apply in pleasant activity; (c) what supports our values, (d) that fits well with categories, (e) that left an imprint.