- •Table of Contents
- •Chapter 1. Introducing Interpersonal Communication Theory
- •I. Naïve and Scientific Knowledge (Michael’s Sound Bite 1-1)
- •II. Defining Communication
- •III. Understanding Communication Models
- •IV. What is Interpersonal Communication?
- •V. Martin Buber’s Continuum
- •VI. Principles of Interpersonal Communication
- •VII. Needs and Goals of Interpersonal Communication
- •VIII. Doing Communication Research:
- •IX. Issues in Interpersonal Communication
- •X. Learning Interpersonal Communication
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: Driving Miss Daisy
- •Relationship Problem
- •1. Moving along buber continuum
- •2. Conflicting perspectives on communication
- •3. Identifying causes behind online problems
- •VII. Extra Credit: Quiz
- •Quiz 1. Ethics of Interpersonal Communication
- •Quiz 2.
- •Chapter 2. Considering Self Theory
- •I. Components of Self
- •II. Sources of Self
- •III. Presenting Your Self
- •Improving Your Online Self-Presentation
- •IV. Social Penetration Theory
- •V. The Johari Window
- •VI. Self Disclosure
- •VII. Goffman’s Dramaturgy Metaphor (Michael’s Sound Bite 2-5):
- •VIII. Online Test of Your Johari Window (Michael’s Sound Bite 2-6):
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment
- •Focus on Culture
- •Film: Forrest Gump
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1. Your Self-Esteem
- •Quiz 2. Your Self-Disclosure
- •Chapter 3. Perceiving Others Theory
- •I. Perception as a Process
- •II. Creating Explanations
- •III. Experiencing Uncertainty
- •IV. Influences on Perception
- •V. Impression formation
- •VI. Algebraic Impression (Weight of Belief)
- •VII. Stereotyping
- •VIII. Improving Perceptions
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment
- •Focus on Culture
- •Film: December Boys
- •Relationship Problem
- •Improving your communication online
- •VII. Extra Credit: Quiz
- •Quiz 1. Test Your Self-Esteem
- •Quiz 2. Test Your Self Disclosure
- •Chapter 4. Experiencing and Expressing Emotions Theory
- •I. Defining Emotions
- •II. Communicating Emotions
- •III. Types of Emotions
- •IV. Forces Shaping Emotions
- •V. Managing Your Emotional Expression
- •VI. Online Communication and Emotion
- •VI. Anger
- •VII. Passion
- •VIII. Grief
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: Kramer vs Kramer
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1. Emotional Intelligence
- •Quiz 2: Testing Chronicle Hostility
- •Colloquium 1: The Game
- •III. Functions of Listening
- •IV. Listening Styles
- •V. Gender Differences in Listening Styles
- •VI. Culture and Listening
- •VII. Preventing Ineffective Listening
- •VII. Dialogic Listening
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: Groundhog Day
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1. Identifying Listening Functions
- •Quiz 2. Discover Listening Styles
- •Chapter 6. Communicating Verbally Theory
- •I. Characteristics of Verbal Communication
- •II. Functions of Verbal Communication
- •III. Cooperative Verbal Communication
- •IV. Barriers to Cooperative Verbal Communication
- •V. Conversation Analysis Short Course
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: King’s Speech
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1. American Dialects
- •Quiz 2: Deception Acceptance
- •Chapter 7. Communicating Nonverbally Theory
- •I. Principles of Nonverbal Communication
- •II. Nonverbal Communication Codes:
- •III. Nonverbal behavior classification according to Bill Ausmus and Joseph DeVito
- •IV. Kinesics
- •V. Vocalics
- •VI. Haptics (Tactilics)
- •VII. Proxemics
- •VIII. Chronemics
- •IX. Physical Appearance
- •X. Communicating Through Objects
- •XI. Communicating through the Environment
- •XI. Olfactory Communication
- •XII. Functions of Nonverbal Communication
- •XIII. Responsibly Managing Our Nonverbal Communication
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: Extreme Makeover
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: m-Time or p-Time?
- •Quiz 2: Nonverbal Dominance Notes
- •Chapter 8. Developing Interpersonal Competence Theory
- •I. What is Interpersonal Competence?
- •II. Improving Communication Competence
- •III. Using Rhetorical Messages
- •IV. Improving Your Competence Online
- •V. What is Intercultural Competence?
- •VI. Preventing Intercultural Incompetence
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: The Devil Wears Prada
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: Self-Monitoring
- •Quiz 2: Intercultural Competence
- •Chapter 9. Managing Conflict and Power Theory
- •I. What is Conflict?
- •II. Conflict in Relationships
- •III. Power and Conflict
- •IV. Power Currencies
- •V. Power and Culture
- •VI. Power and Gender
- •VII. Conflict Handling Styles
- •VIII. Barriers to Constructive Conflict
- •IX. Conflict Resolutions and Outcomes
- •X. Influence of Gender, Culture and Technology on Conflict
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: The Queen
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: High or Low Power Distance
- •Quiz 2: Conflict Approach
- •Colloquium 2. The problem Chapter 10. Relationships with Romantic Partners Theory I. Defining Romantic Relationships
- •II. Key Elements of Romantic Relationships
- •III. Influences on Romantic Attraction
- •IV. Technology and Romantic Attraction
- •V. Stages of Romantic Relationships According to Mark Knapp
- •VI. Maintaining Romantic Relationships
- •VII. Dark Side of Romantic Relationships
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Infidelity internationally
- •Film: On Golden Pond
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: Love Attitude
- •Quiz 2: Betraying Romantic Partner
- •Chapter 11. Relationships with Family and Friends Theory
- •I. Defining Family
- •II. Types of Families
- •III. Communication Patterns in Family
- •IV. Maintaining Family Relationships
- •V. Dealing with Family Tensions
- •VI. Defining Friendship
- •VII. Different Types of Friendships
- •VIII. Gender and Friendship
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: Legends of the Fall
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: Communication Patterns in the Family
- •Quiz 2: What Kind of a Friend I Am?
- •Chapter 12. Relationships in the Workplace Theory
- •I. Defining Workplace Relationships
- •II. Workplace Culture
- •III. Supportive and Defensive Organizational Climate
- •IV. Maintaining Peer Relationships
- •V. Maintaining Mixed Status Relationships
- •VI. Workplace Abuse
- •VII. Sexual Harassment
- •Practice
- •I. Opening Story: Starting the Discussion
- •II. Terms
- •III. Names
- •IV. Recap Questions
- •V. Self-Reflection Items
- •VI. Creative Assignment Focus on Culture
- •Film: The Exam
- •Relationship Problem
- •VII. Extra Credit: Quiz
- •Quiz 1: Testing Maintenance of Peer Relationships
- •Quiz 2: Perception of Sexual Harassment
- •Colloquium 3: the paper
Interpersonal Communication
Course Notes
National Research University Higher School of Economics
Mikhail A. Morozov
Table of Contents
Chapter 1. Introducing Interpersonal Communication 8
Theory 8
II. Defining Communication 8
III. Understanding Communication Models 9
IV. What is Interpersonal Communication? 10
V. Martin Buber’s Continuum 11
VI. Principles of Interpersonal Communication 12
VII. Needs and Goals of Interpersonal Communication 13
VIII. Doing Communication Research: 13
IX. Issues in Interpersonal Communication 13
X. Learning Interpersonal Communication 14
Practice 15
I. Opening Story: Starting the Discussion 15
II. Terms 16
III. Names 17
IV. Recap Questions 18
V. Self-Reflection Items 18
VI. Creative Assignment 19
VII. Extra Credit: Quiz 24
Chapter 2. Considering Self 25
Theory 25
I. Components of Self 25
II. Sources of Self 26
III. Presenting Your Self 28
IV. Social Penetration Theory 29
V. The Johari Window 29
VI. Self Disclosure 29
Practice 31
I. Opening Story: Starting the Discussion 31
II. Terms 32
III. Names 32
IV. Recap Questions 33
V. Self-Reflection Items 33
VI. Creative Assignment 34
VII. Extra Credit: Quiz 39
Chapter 3. Perceiving Others 40
Theory 40
I. Perception as a Process 40
II. Creating Explanations 41
III. Experiencing Uncertainty 41
IV. Influences on Perception 41
V. Impression formation 42
VI. Algebraic Impression (Weight of Belief) 43
VII. Stereotyping 43
VIII. Improving Perceptions 44
Practice 45
I. Opening Story: Starting the Discussion 45
II. Terms 46
III. Names 47
IV. Recap Questions 47
V. Self-Reflection Items 47
VI. Creative Assignment 49
VII. Extra Credit: Quiz 53
Chapter 4. Experiencing and Expressing Emotions 55
Theory 55
I. Defining Emotions 55
II. Communicating Emotions 55
III. Types of Emotions 55
IV. Forces Shaping Emotions 56
V. Managing Your Emotional Expression 57
VI. Online Communication and Emotion 57
VI. Anger 58
VII. Passion 58
VIII. Grief 59
Practice 60
I. Opening Story: Starting the Discussion 60
II. Terms 61
III. Names 61
IV. Recap Questions 62
V. Self-Reflection Items 62
VI. Creative Assignment 63
VII. Extra Credit: Quiz 67
COLLOQUIUM 1: The Game 69
Chapter 5. Listening Actively 70
Theory 70
I. Reasons Why We Don’t Listen 70
II. Stages of Listening 70
III. Functions of Listening 71
IV. Listening Styles 71
V. Gender Differences in Listening Styles 72
VI. Culture and Listening 72
VII. Preventing Ineffective Listening 72
VII. Dialogic Listening 73
Practice 75
I. Opening Story: Starting the Discussion 75
II. Terms 76
III. Names 76
IV. Recap Questions 77
V. Self-Reflection Items 77
VI. Creative Assignment 78
VII. Extra Credit: Quiz 82
Chapter 6. Communicating Verbally 84
Theory 84
I. Characteristics of Verbal Communication 84
II. Functions of Verbal Communication 84
III. Cooperative Verbal Communication 85
IV. Barriers to Cooperative Verbal Communication 86
V. Conversation Analysis Short Course 87
Practice 89
I. Opening Story: Starting the Discussion 89
II. Terms 90
III. Names 91
IV. Recap Questions 91
V. Self-Reflection Items 92
VI. Creative Assignment 93
VII. Extra Credit: Quiz 96
Chapter 7. Communicating Nonverbally 98
Theory 98
I. Principles of Nonverbal Communication 98
II. Nonverbal Communication Codes: 98
III. Nonverbal behavior classification according to Bill Ausmus and Joseph DeVito 99
IV. Kinesics 99
V. Vocalics 100
VI. Haptics (Tactilics) 100
VII. Proxemics 100
VIII. Chronemics 101
IX. Physical Appearance 101
X. Communicating Through Objects 102
XI. Communicating through the Environment 102
XI. Olfactory Communication 102
XII. Functions of Nonverbal Communication 103
XIII. Responsibly Managing Our Nonverbal Communication 103
Practice 104
I. Opening Story: Starting the Discussion 104
II. Terms 105
III. Names 105
IV. Recap Questions 106
V. Self-Reflection Items 106
VI. Creative Assignment 107
VII. Extra Credit: Quiz 111
Chapter 8. Developing Interpersonal Competence 113
Theory 113
I. What is Interpersonal Competence? 113
II. Improving Communication Competence 114
III. Using Rhetorical Messages 114
IV. Improving Your Competence Online 114
V. What is Intercultural Competence? 115
VI. Preventing Intercultural Incompetence 116
Practice 118
I. Opening Story: Starting the Discussion 118
II. Terms 119
III. Names 119
IV. Recap Questions 120
V. Self-Reflection Items 120
VI. Creative Assignment 121
VII. Extra Credit: Quiz 125
Chapter 9. Managing Conflict and Power 127
Theory 127
I. What is Conflict? 127
II. Conflict in Relationships 127
III. Power and Conflict 128
IV. Power Currencies 128
V. Power and Culture 129
VI. Power and Gender 129
VII. Conflict Handling Styles 129
VIII. Barriers to Constructive Conflict 130
IX. Conflict Resolutions and Outcomes 131
X. Influence of Gender, Culture and Technology on Conflict 131
Practice 134
I. Opening Story: Starting the Discussion 134
II. Terms 135
III. Names 136
IV. Recap Questions 136
V. Self-Reflection Items 136
VI. Creative Assignment 138
VII. Extra Credit: Quiz 141
COLLOQUIUM 2. THE PROBLEM 143
Chapter 10. Relationships with Romantic Partners 144
Theory I. Defining Romantic Relationships 144
II. Key Elements of Romantic Relationships 144
III. Influences on Romantic Attraction 145
IV. Technology and Romantic Attraction 145
V. Stages of Romantic Relationships According to Mark Knapp 145
VI. Maintaining Romantic Relationships 146
VII. Dark Side of Romantic Relationships 148
Practice 150
I. Opening Story: Starting the Discussion 150
II. Terms 151
III. Names 151
IV. Recap Questions 152
V. Self-Reflection Items 152
VI. Creative Assignment 153
VII. Extra Credit: Quiz 157
Chapter 11. Relationships with Family and Friends 159
Theory 159
I. Defining Family 159
II. Types of Families 159
III. Communication Patterns in Family 160
IV. Maintaining Family Relationships 160
V. Dealing with Family Tensions 161
VI. Defining Friendship 162
VII. Different Types of Friendships 162
VIII. Gender and Friendship 163
Practice 165
I. Opening Story: Starting the Discussion 165
II. Terms 166
III. Names 166
IV. Recap Questions 167
V. Self-Reflection Items 167
VI. Creative Assignment 168
VII. Extra Credit: Quiz 172
Chapter 12. Relationships in the Workplace 174
Theory 174
I. Defining Workplace Relationships 174
II. Workplace Culture 174
III. Supportive and Defensive Organizational Climate 175
IV. Maintaining Peer Relationships 176
V. Maintaining Mixed Status Relationships 176
VI. Workplace Abuse 176
Practice 178
I. Opening Story: Starting the Discussion 178
II. Terms 179
III. Names 179
IV. Recap Questions 180
V. Self-Reflection Items 180
VI. Creative Assignment 181
VII. Extra Credit: Quiz 186
COLLOQUIUM 3: THE PAPER 187