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3. Sum up the information you've learned from the interview.

Vocabulary focus

1. At the airport

A travel agent is explaining what to do at the airport to a customer who has not traveled by plane before. Complete the sentences with one word from column A and one word from column B. The first one has been done for you.

A B

conveyor desk

departure card

terminal class

hand lounge

check-in baggage

economy building

departure control

excess luggage

boarding belt

passport gate

Most taxi drivers know the airport well, so if you tell him where you are going, he’ll drop you off at the right (1) terminal building. When you get inside, go to the (2) ________ ________ and have your ticket and passport ready. As you’re traveling (3) ________ ________, the queues can be quite long, so make sure you get there in good time. You’ll be given your (4) ________ ________ with your seat number, and they’ll weigh your bags, which will then get taken away on a (5) ________ ________. You can carry one item of (6) ________ ________ with you onto the plane, but if your cases weigh more than 20 kgs, you’ll have to pay (7) ________ ________, which can be very expensive. Just before you go into the (8) _______ ________ , you’ll have to go through (9) ________ _______ for a final check, and then listen out for the announcement to tell you which (10) _______ _______ you need to go in order to board the plane.

2. Talking about procedures

A

A participant on a cabin crew training course has been asked to repeat the safety procedure for the passengers during the emergency landing at sea. Read the passage and choose the best word or phrase from options a-c. The first one has been done for you.

(1) First of all you have to make an announcement explaining that there will be an emergency landing, and (2) __________ afterwards you need to keep the passengers calm, because you want to avoid panic. (3) __________ as this, you make sure that they put out any cigarettes and get into the emergency landing position, with their heads down. (4) __________ before landing is for the members of the crew to get into the emergency landing position as well. (5) _________ the plane has landed, you open the emergency doors, let down the escape chute and set down a member of the cabin crew to inflate the life-raft. (6) _________ you begin to evacuate the passengers, making sure that they have removed high-heeled shoes and have put on their life-jackets (7) __________. You tell them to go down the chute and to inflate their life-jackets (8) __________, and to head for the life-raft. (9) _________ is to check that all the passengers have escaped and (10) _________ you leave the plane yourself.

1. a beforehand b first of all c previously

2. a immediately b previously c finally

3. a simultaneously b at the same time c while

4. a finally b the last stage c prior to this

5. a on b as soon as c soon

6. a previously b then c after

7. a immediately afterwards b simultaneously c beforehand

8. a while b the last stage c immediately afterwards

10. finally b prior to this c beforehand

B Write short paragraph explaining what the cabin crew need to do between the time the passengers arrive on a plane and the time the first drinks are served. Use some of the linking words above and the following notes.

a greet passengers

b show passengers to seats

c check numbers

d make safety announcement

e check seat-belts are fastened, seats are upright, and luggage in overhead lockers

f check that emergency exits are clear

g take seats for take-off

h make in-flight announcement

I serve drinks

Grammar practice

Passive tense review

1. You have been asked to write the “welcome aboard” notice for passengers at the beginning of a cruise on the “Ramada Diamond”. Complete the paragraphs below using the notes and the appropriate tense and voice.

Example: ship/completely modernize – The ship has been completely modernized.

A.

  1. the restaurants/extensively redecorate

  2. fitness centre/open/Deck C

  3. we/also/build/new pool/upper deck

B.

  1. breakfast /serve daily/from 7-11

  2. the main restaurants/open/at midday/close/12.30 a.m.

  3. we/offer/24-hour room service

  4. please note/small charge/make/for this

C.

  1. you/have/the chance/go ashore/shopping or sightseeing

  2. passengers/take/to the port/by speedboat

  3. you/collect 6.30 p.m.

D.

  1. one of the passengers/get/hold up/during a shore visit

  2. as a result/he/leave behind

  3. we/have to/ set sail/without him

  4. fortunately/he/pick up/next port of call