- •Іноземна мова (англійська мова) методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
- •Module 1 Meetings
- •1. What is a meeting? Here are some statements about business meetings:
- •2. Use the following phrases to give a definition of a business meeting:
- •3. What kinds of meetings are there? What does it depend on? (Consider the number of people, people present, formality, time)
- •4. As we can see, meetings come in all shapes and sizes. Meetings also fall into several categories.
- •1. What makes a good meeting?
- •1. What makes a good meeting?
- •3. Structure
- •4. The Process
- •2 Chairing a meeting
- •2. Listen again, paying attention to the role of the chair in the discussion.
- •3. Suggest phrases which could be used by a chairperson in the following situations in a meeting.
- •C hairperson p articipant
- •3 Establishing the purpose of a meeting
- •2. In pairs, prepare a brief opening statement by the chair to introduce the meeting above:
- •1. Meetings vocabulary 1
- •2. Meetings vocabulary 2
- •3. Meetings vocabulary 3
- •4. Chairing a Meeting
- •1 The structure of decision making
- •1. Read the following extract and answer these questions.
- •3 Interrupting and handling interruptions
- •2. Listen again. Number the following interrupting phrases in the order in which you hear them.
- •4. Interruptions can have different intentions:
- •5. There are different ways of handling interruptions.
- •6. Use the skeleton outline on the next page to recreate the entire dialogue with a partner.
- •Introduction – for all participants
- •1. Stating opinion
- •2. Asking for opinion
- •3. Interrupting
- •4. Handling interruptions
- •1 Asking for and giving clarification
- •2 Delaying decisions
- •1. Listen once. Choose the correct answer from the alternatives given.
- •2. Below is part of the tapescript that you have heard. Use your own words to complete the phrases, all of which suggest that a decision needs to be delayed, or more time is needed.
- •3 Ending the meeting
- •1. Read the following text and identify:
- •3. Think about the recording you have just heard. Do you think this ending follows the rules suggested by Haynes above? Suggest ways that this ending could be.
- •I n pairs use the outline below to create a chair's closing remarks for a meeting. To make this more realistic, add names and other details as required. Practice your closing remarks together.
- •1 Asking for and giving clarification
- •2 Delaying decisions
- •3 Ending a meeting
- •1. Six Tips for More Effective Meetings
- •1) Don't Meet
- •2) Set Objectives for the Meeting
- •3) Provide an Agenda Beforehand
- •4) Assign Meeting Preparation
- •5) Assign Action Items
- •6) Examine Your Meeting Process
- •Meetings
- •Structure
- •Chairperson
- •Effective Meetings –Guidelines for Meeting Minutes Formal Meeting
- •The Situation
- •Role a
- •Worksheet
- •Module 2 Negotiations
- •2 Preparation for a negotiation
- •2. Match each of the four aspects of good preparation on the left with why important on the right. If in doubt, check your answer by listening again recording.
- •1 Look at the cartoon and think about these questions.
- •3 Making an opening statement
- •2 Listen again. Complete the following phrases from Stella's opening statement.
- •3 Compare Stella Weng’s opening statement with the situations you made at the beginning of a negotiation.
- •1 Suggest phrases for each of the following at the beginning of a negotiation.
- •2 Try to bring all the phrases above together in a single opening statement.
- •1 Negotiations vocabulary
- •2 Preparing for a negotiation
- •3 About the opening statement
- •1 Bargaining and making concessions
- •1 Read the following extract. According to the writer, are these statements about negotiating true (t) or false (f):
- •2 Read the text again. Identify the following:
- •4 Listen again. Identify examples of language used to link agreement on one issue to agreement on a different issue. Complete the blanks in the sentences below:
- •1 Bargaining and making concessions
- •2 Accepting and confirming
- •1 Types of negotiator
- •2. Dealing with conflict
- •1. Read the text on the next page. How many ways are suggested to reduce conflict in a negotiation?
- •2. Match each of the following to a phrase in the text with a similar meaning:
- •3 Listen to a recording of five different statements. All of these are ways of dealing with conflict. Match each statement with one of the following strategies.
- •4 In pairs, use the given cues to suggest a response to the statements.
- •3 Rejecting
- •2 Complete the following phrases with suitable words. If in doubt, listen again to the last two responses in Exercise 1 above.
- •3 Match a phrase on the left with a phrase on the right which could be used in a similar situation.
- •4 Ending the negotiation
- •1 The words below offer a clear indication of the result of a negotiation. Work with a partner and decide which of these words would indicate a positive outcome and which a negative outcome.
- •1 Dealing with conflict
- •3 Ending the negotiation – without agreement
- •Summary Units 1-3
- •In business, you don’t get what you deserve, you get what you negotiate. What is Negotiation?
- •Types of negotiations
- •Planning negotiations
- •The negotiating process
- •Useful Expressions Negotiating at a glance
- •Методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
2. Listen again, paying attention to the role of the chair in the discussion.
Define which of the following functions the chair performs at this meeting.
Thanks people for coming. Starts the meeting on time. States the objective. Refers to the agenda. Changes the agenda. Talks about a previous meeting. Introduces the first speaker. |
Prevents interruptions. Makes people stick to the subject. Gives a personal opinion. Summarizes. Asks for comments. Decides when to have a break. Closes the meeting. |
3. Suggest phrases which could be used by a chairperson in the following situations in a meeting.
a) To welcome the participants to a meeting.
b) To state the objectives of the meeting.
c) To introduce the agenda.
d) To introduce the first speaker.
e) To prevent an interruption.
f) To thank a speaker for his/her contribution.
g) To introduce another speaker.
h) To keep discussion to the relevant issues.
i) To summarize discussion.
j) To ask if anyone has anything to add.
k) To suggest moving to the next topic on the agenda.
l) To summarize certain actions that must be done following the meeting (for example, do research, write a report, meet again, write a letter, etc.).
m) To close the meeting.
Task 1. Comment on the following functions of a chairperson and participants.
C hairperson p articipant
Practice 1
Work in groups of four. Decide on a chair and have a brief meeting using one of the situations below.
After a few minutes' preparation, the chair starts the meeting, introduces the agenda, invites the first speaker to make his/her proposal, prevents interruptions, brings in other speakers, summarizes, etc.
Situation 1 |
Situation 2 |
Meeting
To identify ways to reduce company costs.
Time: End: Place: Participants:
Agenda
|
Meeting
To decide on training needs and how to spend $100,000 on training
Time: End: Place: Participants:
Agenda
marketing/ information technology/ languages
|
3 Establishing the purpose of a meeting
Below is an incomplete agenda for a meeting of an Environmental Research Unit.
Listen to the recording of the beginning of the meeting. You will hear the opening remarks from the chair, James Rizzo.
Note the objectives of the meeting by filling in the blanks in the agenda.
Practice 2
1. In groups, work out a brief agenda, with an appropriate order, for a meeting of the marketing department of Axis Finance Inc., a medium-sized financial services company. Your agenda should include the points listed here:
review of marketing performance in the current year
marketing plans for next year
minutes of previous meeting
any other business
new products
date of next meeting
personnel changes
chair's opening address
apologies for absence.