- •Іноземна мова (англійська мова) методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
- •Module 1 Meetings
- •1. What is a meeting? Here are some statements about business meetings:
- •2. Use the following phrases to give a definition of a business meeting:
- •3. What kinds of meetings are there? What does it depend on? (Consider the number of people, people present, formality, time)
- •4. As we can see, meetings come in all shapes and sizes. Meetings also fall into several categories.
- •1. What makes a good meeting?
- •1. What makes a good meeting?
- •3. Structure
- •4. The Process
- •2 Chairing a meeting
- •2. Listen again, paying attention to the role of the chair in the discussion.
- •3. Suggest phrases which could be used by a chairperson in the following situations in a meeting.
- •C hairperson p articipant
- •3 Establishing the purpose of a meeting
- •2. In pairs, prepare a brief opening statement by the chair to introduce the meeting above:
- •1. Meetings vocabulary 1
- •2. Meetings vocabulary 2
- •3. Meetings vocabulary 3
- •4. Chairing a Meeting
- •1 The structure of decision making
- •1. Read the following extract and answer these questions.
- •3 Interrupting and handling interruptions
- •2. Listen again. Number the following interrupting phrases in the order in which you hear them.
- •4. Interruptions can have different intentions:
- •5. There are different ways of handling interruptions.
- •6. Use the skeleton outline on the next page to recreate the entire dialogue with a partner.
- •Introduction – for all participants
- •1. Stating opinion
- •2. Asking for opinion
- •3. Interrupting
- •4. Handling interruptions
- •1 Asking for and giving clarification
- •2 Delaying decisions
- •1. Listen once. Choose the correct answer from the alternatives given.
- •2. Below is part of the tapescript that you have heard. Use your own words to complete the phrases, all of which suggest that a decision needs to be delayed, or more time is needed.
- •3 Ending the meeting
- •1. Read the following text and identify:
- •3. Think about the recording you have just heard. Do you think this ending follows the rules suggested by Haynes above? Suggest ways that this ending could be.
- •I n pairs use the outline below to create a chair's closing remarks for a meeting. To make this more realistic, add names and other details as required. Practice your closing remarks together.
- •1 Asking for and giving clarification
- •2 Delaying decisions
- •3 Ending a meeting
- •1. Six Tips for More Effective Meetings
- •1) Don't Meet
- •2) Set Objectives for the Meeting
- •3) Provide an Agenda Beforehand
- •4) Assign Meeting Preparation
- •5) Assign Action Items
- •6) Examine Your Meeting Process
- •Meetings
- •Structure
- •Chairperson
- •Effective Meetings –Guidelines for Meeting Minutes Formal Meeting
- •The Situation
- •Role a
- •Worksheet
- •Module 2 Negotiations
- •2 Preparation for a negotiation
- •2. Match each of the four aspects of good preparation on the left with why important on the right. If in doubt, check your answer by listening again recording.
- •1 Look at the cartoon and think about these questions.
- •3 Making an opening statement
- •2 Listen again. Complete the following phrases from Stella's opening statement.
- •3 Compare Stella Weng’s opening statement with the situations you made at the beginning of a negotiation.
- •1 Suggest phrases for each of the following at the beginning of a negotiation.
- •2 Try to bring all the phrases above together in a single opening statement.
- •1 Negotiations vocabulary
- •2 Preparing for a negotiation
- •3 About the opening statement
- •1 Bargaining and making concessions
- •1 Read the following extract. According to the writer, are these statements about negotiating true (t) or false (f):
- •2 Read the text again. Identify the following:
- •4 Listen again. Identify examples of language used to link agreement on one issue to agreement on a different issue. Complete the blanks in the sentences below:
- •1 Bargaining and making concessions
- •2 Accepting and confirming
- •1 Types of negotiator
- •2. Dealing with conflict
- •1. Read the text on the next page. How many ways are suggested to reduce conflict in a negotiation?
- •2. Match each of the following to a phrase in the text with a similar meaning:
- •3 Listen to a recording of five different statements. All of these are ways of dealing with conflict. Match each statement with one of the following strategies.
- •4 In pairs, use the given cues to suggest a response to the statements.
- •3 Rejecting
- •2 Complete the following phrases with suitable words. If in doubt, listen again to the last two responses in Exercise 1 above.
- •3 Match a phrase on the left with a phrase on the right which could be used in a similar situation.
- •4 Ending the negotiation
- •1 The words below offer a clear indication of the result of a negotiation. Work with a partner and decide which of these words would indicate a positive outcome and which a negative outcome.
- •1 Dealing with conflict
- •3 Ending the negotiation – without agreement
- •Summary Units 1-3
- •In business, you don’t get what you deserve, you get what you negotiate. What is Negotiation?
- •Types of negotiations
- •Planning negotiations
- •The negotiating process
- •Useful Expressions Negotiating at a glance
- •Методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
The Situation
Super Sports Inc., a small company which manufactures T-shirts for sports events, is looking for a hotel in which to hold their annual convention. Consider the following:
Seventy-five people will attend.
The conference will last three days.
The president will deliver her speech the first morning. Guest speakers will follow with open questions from the audience.
Two workshops will be conducted simultaneously every afternoon.
A panel discussion will take place on the last morning.
On the last evening there will be a final address followed by cocktails.
Role a
You are in charge of planning an annual conference out of town for your company. In order to guarantee the best facilities at the best price, you have invited representatives from three large hotels to discuss their offers before selecting the hotel to suit your company’s needs. Read their brochures and consider the following information:
Where is the hotel situated?
What are the rooms like?
What facilities are there to arrange a conference?
What kind of recreational facilities are there?
When are the check-in and check-out times?
Are there any special services?
Are there tours available?
What is the nightlife like?
Where can guests park their cars?
Are there lounges for residents of the hotel?
Can you reserve a nightclub for private use?
How much does it cost to rent an auditorium?
Is conference equipment extra?
Is there access to a photocopy machine?
What are the prices for conference rooms?
Can the hotel arrange Spanish, French, and Japanese interpreters and does it have AV equipment?
Fill in the worksheet. Use it as a guide to help you get the contract.
Worksheet
RATES |
rooms |
conference |
equipment |
other |
CITY |
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INN |
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RESORT |
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Role B: You work in public relations for City Hotel and would like to get the convention contract of Super Sports Inc. Below is the brochure describing City Hotel. Read the brochure and prepare your sales pitch.
CITY HOTEL |
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City Hotel is situated in the heart of town. It is busy, with an exciting nightlife. You can enjoy every moment at City Hotel, rain or shine. Transportation, boutiques, restaurants, movie cinemas, health clubs, bistros, and much more are at your fingertips without your even having to step outside the hotel. Guests enjoy luxury suites with taste-mi decor. Our executive suites include large working desks with computer, video recorders, and wet bars. At night, unwind in comfortable chairs in front of large picture windows capturing breathtaking views of the city's nightlife. During the day enjoy, for a minimum fee, a tour of the city in one of the famous limousines provided by the hotel. The in-house discotheque is available for private use. Conference room prices: $450 per day. $250 if at least half the group stays at the hotel. |
Fully equipped audiovisual rooms ideal for workshops: $ 150 per day. Free of charge: a conference organizer and secretary on the premises. Photocopy machines available on the premises: 50 cents per copy. Interpreting facilities can be arranged with a language institute. The price is approximately $400 per day. Other conference equipment includes electric typewriters, IBM and Macintosh computers, microphones, and a lectern. Elegant dining room and cozy cafe for business talk. Three bars to choose from, depending on your mood. Room prices: $85 per day, double occupancy. |
Role C: You work in public relations for Madison Inn and would like to get the convention contract of Super Sports Inc. Below is the brochure describing City Hotel. Read the brochure and prepare your sales pitch.
MADISON INN |
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Located close to the airport, our site is ideal for your company convention. We've got everything you need: • Large airy conference rooms which can be easily partitioned off for small workshops. • $200 per day. Members need not be guests at the Inn. • All AV equipment included: flip charts, overhead projectors, slide projectors, tape recorders, microphones, lecterns, and videotape recorders. • For a minimal fee, state-of-the-art computers, secretarial services, and an experienced conference organizer are available. • Courier service for photocopies is just 10 cents a copy for same-day service.
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• We offer, for every 20 guests who stay at the Inn, a free tour of the city during the day. • Nightclub tours are available to the heart of the city. Arrangements can be made for large groups. • Other amenities include a large indoor swimming pool, sauna, whirlpool, and exercise rooms in a wonderfully exotic decor designed especially for your relaxation. • Try our gourmet cooking. Visit our dining room or the vegetarian bar in our Oriental Room. • We have discrete lounges in the lobby plus a brand-new nonsmoking lounge. • We have large air-conditioned rooms with color TV. • Rooms: $50 per day.
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Role D: You work in public relations for Mountain Air Resort and would like to get the convention contract of Super Sports Inc. Below is the brochure describing City Hotel. Read the brochure and prepare your sales pitch.
MOUNTAIN AIR RESORT |
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Mountain Air Resort is situated directly on beautiful and peaceful Indian Lake. It has everything you need for a successful conference. • You have a large conference room. The price is $300 per day and includes all services, AV equipment, and use of computer and printer. • A translator is available for your convenience. Fee: $ 150 per day. • Photocopies are available at a charge of 25 cents per copy. • Afternoon boating tours are available upon request at $6 per person. • The small workshop rooms are $95 per day. These are equipped with a lectern, flip chart, and blackboard. All other equipment is extra.
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• Panel discussions can easily be set up in the conference room. • There is free parking for guests. • We have a beautiful view of the mountains. • Free coffee is available all day long. • Other amenities include a large terrace with lounge chairs by the lake, tennis courts, rowboats, outdoor swimming pool, and bicycles. • Rooms with modern private baths include color cable TV. Rooms: $95 per day. All rooms include breakfast and dinner. Lunch, gratuities, and alcoholic beverages are extra. |
Supplement 3 File Cards
File card 1
Jan Lubitsch (Managing Director and Chair)
Introduce the background and the problem. Explain that the promotion has been oversubscribed (you forecasted 1,000 takers, and there are 5,000). You fear that the costs of meeting the extra 4,000 will be enormous. The problem is that Blue Balloon does not have the capacity and anyway is contracted only to provide 1,000 trips at $125.
During the discussion, you want to establish what action should be taken. Decide on specific actions that must be dove after the meeting. |
File card 2
Andrew / Andrea Eastman (Marketing Director).
You feel ultimately responsible because you decided to run the promotion. You insured Sola against oversubscription but only up to 1,000 extra trips, not 4,000. You took advice from an advertising agency, Promo World. You feel they gave you wrong advice and Sola should seek compensation from them. |
File card 3
Fred / Freda Cavani (Director).
You think Sola were wrongly advised and should receive compensation from the advertising agency, Promo World, who advised Sola on the promotion. You want to know what the legal position is on getting compensation. |
File card 4
Eric / Erica Whitehead (Director)
You think Blue Balloon should arrange more balloon trips at a cheaper price than $125, or that other companies could be approached to help out. You are concerned about bad publicity surrounding the promotion. You think Promo World should explain why they thought insurance for only 1,000 extra trips would be enough. However, you also think the situation cannot be so serious, as clearly many hundreds people stayed in your hotels and may return for a second visit – so perhaps it has been a good promotion after all. You imagine that Promo World will say that, anyway. |
File card 5 A
Your position in the discussion is basically to support investment in public transport. Do this by referring to:
In the discussion:
You start. |
File card 5 B
Your position is to defend the freedom of private car ownership. You think:
In the discussion:
Your partner will start. |
File card 6
Staff consultation on leisure facilities in the workplace
The company has money to spend on improving facilities for staff. Among the options are:
Decide on priorities. Suggest a recommendation based on one of the above, or 3 con of two. |
File card 7
High turnover of staff in Daycare Center
Total employees: 300 170 women 45 are mothers with young children. Company daycare facilities for children are used:
Mothers unhappy because:
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File card 8
Loss of car parking spaces
Because of a large expansion of office and production space, most staff car parking will soon disappear. How should the company distribute the 100 spaces that are left?
Note: the company employs about 300 staff about 28 staff are disabled the company is located on bus and train routes about 200 staff currently use car parking space at work |
File card 9
Policy on contemporary artwork for reception area
The company has always supported contemporary art with regular purchasing and exhibition of paintings and sculpture. It now has quite a good collection of over 100 pieces. Only about a third of the collection is on display.
There are arguments about what to do with the collection and about the purchase and exhibition policy. Are there other more important priorities for the company? Options:
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File card 10
Sam Adela (Chair)
You have called a meeting of the Executive of Add Passam Inc. to discuss the crisis surrounding the company. Prepare a brief agenda and short opening remarks. Refer to the Checklists in Unit 10 to remind you of your responsibilities as chair and some of the language you may need. You:
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File card 11
Jay Worthy (legal Advisor to APT)
You:
Note: From a legal point of view, probably no individual has been libeled because no one has been named in the reports except Mikel Adela who is now dead and the dead cannot be libeled. |
File card 12
Marta Lucas (Director)
You:
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File card 13
Anton Hassim (Director)
You:
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File card 14
Pat Joyce (Director)
You:
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File card 15
Berni Callam (Accountant)
You:
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