- •Іноземна мова (англійська мова) методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
- •Module 1 Meetings
- •1. What is a meeting? Here are some statements about business meetings:
- •2. Use the following phrases to give a definition of a business meeting:
- •3. What kinds of meetings are there? What does it depend on? (Consider the number of people, people present, formality, time)
- •4. As we can see, meetings come in all shapes and sizes. Meetings also fall into several categories.
- •1. What makes a good meeting?
- •1. What makes a good meeting?
- •3. Structure
- •4. The Process
- •2 Chairing a meeting
- •2. Listen again, paying attention to the role of the chair in the discussion.
- •3. Suggest phrases which could be used by a chairperson in the following situations in a meeting.
- •C hairperson p articipant
- •3 Establishing the purpose of a meeting
- •2. In pairs, prepare a brief opening statement by the chair to introduce the meeting above:
- •1. Meetings vocabulary 1
- •2. Meetings vocabulary 2
- •3. Meetings vocabulary 3
- •4. Chairing a Meeting
- •1 The structure of decision making
- •1. Read the following extract and answer these questions.
- •3 Interrupting and handling interruptions
- •2. Listen again. Number the following interrupting phrases in the order in which you hear them.
- •4. Interruptions can have different intentions:
- •5. There are different ways of handling interruptions.
- •6. Use the skeleton outline on the next page to recreate the entire dialogue with a partner.
- •Introduction – for all participants
- •1. Stating opinion
- •2. Asking for opinion
- •3. Interrupting
- •4. Handling interruptions
- •1 Asking for and giving clarification
- •2 Delaying decisions
- •1. Listen once. Choose the correct answer from the alternatives given.
- •2. Below is part of the tapescript that you have heard. Use your own words to complete the phrases, all of which suggest that a decision needs to be delayed, or more time is needed.
- •3 Ending the meeting
- •1. Read the following text and identify:
- •3. Think about the recording you have just heard. Do you think this ending follows the rules suggested by Haynes above? Suggest ways that this ending could be.
- •I n pairs use the outline below to create a chair's closing remarks for a meeting. To make this more realistic, add names and other details as required. Practice your closing remarks together.
- •1 Asking for and giving clarification
- •2 Delaying decisions
- •3 Ending a meeting
- •1. Six Tips for More Effective Meetings
- •1) Don't Meet
- •2) Set Objectives for the Meeting
- •3) Provide an Agenda Beforehand
- •4) Assign Meeting Preparation
- •5) Assign Action Items
- •6) Examine Your Meeting Process
- •Meetings
- •Structure
- •Chairperson
- •Effective Meetings –Guidelines for Meeting Minutes Formal Meeting
- •The Situation
- •Role a
- •Worksheet
- •Module 2 Negotiations
- •2 Preparation for a negotiation
- •2. Match each of the four aspects of good preparation on the left with why important on the right. If in doubt, check your answer by listening again recording.
- •1 Look at the cartoon and think about these questions.
- •3 Making an opening statement
- •2 Listen again. Complete the following phrases from Stella's opening statement.
- •3 Compare Stella Weng’s opening statement with the situations you made at the beginning of a negotiation.
- •1 Suggest phrases for each of the following at the beginning of a negotiation.
- •2 Try to bring all the phrases above together in a single opening statement.
- •1 Negotiations vocabulary
- •2 Preparing for a negotiation
- •3 About the opening statement
- •1 Bargaining and making concessions
- •1 Read the following extract. According to the writer, are these statements about negotiating true (t) or false (f):
- •2 Read the text again. Identify the following:
- •4 Listen again. Identify examples of language used to link agreement on one issue to agreement on a different issue. Complete the blanks in the sentences below:
- •1 Bargaining and making concessions
- •2 Accepting and confirming
- •1 Types of negotiator
- •2. Dealing with conflict
- •1. Read the text on the next page. How many ways are suggested to reduce conflict in a negotiation?
- •2. Match each of the following to a phrase in the text with a similar meaning:
- •3 Listen to a recording of five different statements. All of these are ways of dealing with conflict. Match each statement with one of the following strategies.
- •4 In pairs, use the given cues to suggest a response to the statements.
- •3 Rejecting
- •2 Complete the following phrases with suitable words. If in doubt, listen again to the last two responses in Exercise 1 above.
- •3 Match a phrase on the left with a phrase on the right which could be used in a similar situation.
- •4 Ending the negotiation
- •1 The words below offer a clear indication of the result of a negotiation. Work with a partner and decide which of these words would indicate a positive outcome and which a negative outcome.
- •1 Dealing with conflict
- •3 Ending the negotiation – without agreement
- •Summary Units 1-3
- •In business, you don’t get what you deserve, you get what you negotiate. What is Negotiation?
- •Types of negotiations
- •Planning negotiations
- •The negotiating process
- •Useful Expressions Negotiating at a glance
- •Методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
Effective Meetings –Guidelines for Meeting Minutes Formal Meeting
Taking minutes is a very important part of the meeting procedure and it should be done carefully and thoroughly. Here are some tips on how to be successful in minutes taking.
Don't make the mistake of recording every single comment, but concentrate on getting the general meaning of the discussion and taking enough notes that you can summarize it later.
Remember that minutes are the official record of what happened, not exactly what was said, at a meeting.
Make sure that all of the essential elements are noted, such as type of meeting, name of the organization, date and time, name of the chair or facilitator, main topics and the time of adjournment. For formal and corporate meetings include approval of previous minutes, and any relevant resolutions.
Prepare an outline based on the meeting. Leave plenty of white space within the minutes for your notes. By having the topics already written down, you can jump right on to a new topic without pausing Prepare a list of expected attendees and check off the names as people enter the room. Or, you can pass around an attendance sheet for everyone to sign as the meeting starts. The degree of formality used here will reflect the significance of the meeting and it’s future accountability.
To be sure about who said what, make a map of the seating arrangement, and make sure to ask for introductions of unfamiliar people.
Use whatever device is comfortable for you, a notepad, a laptop computer, a tape recorder, a steno pad or even shorthand. Many people routinely make an audio-recording of important meetings as a backup to their notes.
Be prepared! Study the issues to be discussed and ask a lot of questions ahead of time. If you have to fumble for understanding while you are making your notes, they may not make much sense to you later – when you need to type the minutes up.
Don't wait too long to type up the minutes. The key to producing an accurate record of the events is to record meeting discussion and decisions as soon as possible. Make sure that you have them approved by the chair or facilitator before distributing them to the meeting attendees.
Don't lose sight of the fact that this is an important task. You may be called upon many times to write meeting minutes, and the ability to produce concise, coherent minutes is widely admired and valued.
Figure 1 Example Meeting Minutes
This illustrates the minutes of a routine sports club committee meeting, the entry level of what might be classed as a formal meeting. Minutes should always reflect the agenda. Note that the date and venue are listed. The names of the participants and absentees are recorded and the key items discussed are presented in the same order as shown on the meeting Agenda.
The final copy of the minutes should follow the same format as the agenda, even if items were discussed in a different order. There is often a set style for a given organization, which enables the minutes of meetings to be filed and compared more easily.
The name, or initials, placed in an action column on the right hand side of the minutes can serve as a useful reminder to those who were allocated specific follow-up tasks during the course of the meeting.
When all items on the agenda have been discussed and agreed, the chair should sum up all of the items on the agenda. The follow-up actions should be reviewed, checking that nobody is allocated an unrealistic workload. It is a good idea to let everyone know that a summary action sheet will be produced and distributed, together with the full minutes of the meeting.
This list should be distributed to all attendees and any others to which the activities relate. The Chair should confirm that the person taking the minutes is happy with their record of events, then set the time and date for any subsequent meeting. The time to close the meeting has now arrived. The Chair should make any final remarks positive, forwardlooking and brief - thank everyone for attending and emphasize the achievements of the meeting.
Once the minutes are complete and approved by the Chair, they should be distributed quickly to all relevant personnel (this will normally include all attendees of the meeting).
The minutes should show deadlines against any tasks as well as the person responsible for implementation.
The minutes should be distributed as soon as is practical, following the meeting.
There should be appropriate follow-up on the action items, between meetings and any items that merit special attention should be raised on the agenda for the next meeting.
At each meeting, approve the minutes of the previous meeting, and verify their accuracy with the attendees.
Figure 2 Example Meeting Minutes (Formal)
Supplement 2 Conference Game
PROCEDURE
The class is divided into groups of four.
Read the situation below.
Prepare your role (A, B, C, or D) and then act it out. Use the worksheet provided.