- •Іноземна мова (англійська мова) методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
- •Module 1 Meetings
- •1. What is a meeting? Here are some statements about business meetings:
- •2. Use the following phrases to give a definition of a business meeting:
- •3. What kinds of meetings are there? What does it depend on? (Consider the number of people, people present, formality, time)
- •4. As we can see, meetings come in all shapes and sizes. Meetings also fall into several categories.
- •1. What makes a good meeting?
- •1. What makes a good meeting?
- •3. Structure
- •4. The Process
- •2 Chairing a meeting
- •2. Listen again, paying attention to the role of the chair in the discussion.
- •3. Suggest phrases which could be used by a chairperson in the following situations in a meeting.
- •C hairperson p articipant
- •3 Establishing the purpose of a meeting
- •2. In pairs, prepare a brief opening statement by the chair to introduce the meeting above:
- •1. Meetings vocabulary 1
- •2. Meetings vocabulary 2
- •3. Meetings vocabulary 3
- •4. Chairing a Meeting
- •1 The structure of decision making
- •1. Read the following extract and answer these questions.
- •3 Interrupting and handling interruptions
- •2. Listen again. Number the following interrupting phrases in the order in which you hear them.
- •4. Interruptions can have different intentions:
- •5. There are different ways of handling interruptions.
- •6. Use the skeleton outline on the next page to recreate the entire dialogue with a partner.
- •Introduction – for all participants
- •1. Stating opinion
- •2. Asking for opinion
- •3. Interrupting
- •4. Handling interruptions
- •1 Asking for and giving clarification
- •2 Delaying decisions
- •1. Listen once. Choose the correct answer from the alternatives given.
- •2. Below is part of the tapescript that you have heard. Use your own words to complete the phrases, all of which suggest that a decision needs to be delayed, or more time is needed.
- •3 Ending the meeting
- •1. Read the following text and identify:
- •3. Think about the recording you have just heard. Do you think this ending follows the rules suggested by Haynes above? Suggest ways that this ending could be.
- •I n pairs use the outline below to create a chair's closing remarks for a meeting. To make this more realistic, add names and other details as required. Practice your closing remarks together.
- •1 Asking for and giving clarification
- •2 Delaying decisions
- •3 Ending a meeting
- •1. Six Tips for More Effective Meetings
- •1) Don't Meet
- •2) Set Objectives for the Meeting
- •3) Provide an Agenda Beforehand
- •4) Assign Meeting Preparation
- •5) Assign Action Items
- •6) Examine Your Meeting Process
- •Meetings
- •Structure
- •Chairperson
- •Effective Meetings –Guidelines for Meeting Minutes Formal Meeting
- •The Situation
- •Role a
- •Worksheet
- •Module 2 Negotiations
- •2 Preparation for a negotiation
- •2. Match each of the four aspects of good preparation on the left with why important on the right. If in doubt, check your answer by listening again recording.
- •1 Look at the cartoon and think about these questions.
- •3 Making an opening statement
- •2 Listen again. Complete the following phrases from Stella's opening statement.
- •3 Compare Stella Weng’s opening statement with the situations you made at the beginning of a negotiation.
- •1 Suggest phrases for each of the following at the beginning of a negotiation.
- •2 Try to bring all the phrases above together in a single opening statement.
- •1 Negotiations vocabulary
- •2 Preparing for a negotiation
- •3 About the opening statement
- •1 Bargaining and making concessions
- •1 Read the following extract. According to the writer, are these statements about negotiating true (t) or false (f):
- •2 Read the text again. Identify the following:
- •4 Listen again. Identify examples of language used to link agreement on one issue to agreement on a different issue. Complete the blanks in the sentences below:
- •1 Bargaining and making concessions
- •2 Accepting and confirming
- •1 Types of negotiator
- •2. Dealing with conflict
- •1. Read the text on the next page. How many ways are suggested to reduce conflict in a negotiation?
- •2. Match each of the following to a phrase in the text with a similar meaning:
- •3 Listen to a recording of five different statements. All of these are ways of dealing with conflict. Match each statement with one of the following strategies.
- •4 In pairs, use the given cues to suggest a response to the statements.
- •3 Rejecting
- •2 Complete the following phrases with suitable words. If in doubt, listen again to the last two responses in Exercise 1 above.
- •3 Match a phrase on the left with a phrase on the right which could be used in a similar situation.
- •4 Ending the negotiation
- •1 The words below offer a clear indication of the result of a negotiation. Work with a partner and decide which of these words would indicate a positive outcome and which a negative outcome.
- •1 Dealing with conflict
- •3 Ending the negotiation – without agreement
- •Summary Units 1-3
- •In business, you don’t get what you deserve, you get what you negotiate. What is Negotiation?
- •Types of negotiations
- •Planning negotiations
- •The negotiating process
- •Useful Expressions Negotiating at a glance
- •Методичні вказівки
- •0305 Економіка та підприємництво та
- •0306 Менеджмент і адміністрування
1. Stating opinion
Complete the following phrases.
It s_______ to me that the price is too high.
I t_______ the price is too high.
I b_______ the price is too high.
In my o_______, the price is too high.
In my v_______, the price is too high.
2. Asking for opinion
Complete these exchanges using the words from the box.
think interesting great agree hear information opinion(2) right |
What’s your (a)_______ on this?
It’s a (b)_______ idea.
Do you have any particular (c)_______ on the subject?
It’s (d)_______, but I need more (e)_______.
Mark, can we (f)_______ from you on this?
I (g)_______ with Madeline, she’s absolutely (h)_______.
Let’s hear what others (i)_______.
Well, I think….
3. Interrupting
Underline the correct word to complete these sentences.
Can I say/tell/talk something here? I think…
Excuse me, Mr. Chairman, I want to interrupt/disagree/not agree with what Mr. Andrews has said. It’s not the case that…
I’m sorry, may I add/interrupt/opinion? It seems to me….
That’s not the truth/true/sure!
I’m afraid/pardon/sorry but I’d like to go/move to/continue another point.
If I may end/finish/move on this point…
I’d like to listen/hear/view from…
There is no change/choose/alternative to this decision.
Sorry, please may/let/allow me to express my view. – Yes, go forward/out/ahead.
How do you feel/think/believe about having a time-out?
4. Handling interruptions
Replace the underlined words in the exchanges below with the words or phrases from the box.
talk about cover a lot of ground stick to the point not talk about interrupt anything to do with waste of time finish return go ahead |
1
Can I come in here?
Sure, say what you want to say.
2
Jacques, one point…
Please, let me conclude what I was saying.
3
But the agreement is for six months!
Can we come back to this point later?
4
Can I ask about the insurance?
That doesn’t have any relevance to the topic.
5
We should discuss the contract.
Can we leave that today? I think that’s for another meeting.
6
How was the meeting?
It was useless.
7
The meeting was very productive. We managed to get through a lot of things.
But there were too many digressions. The Chairperson encouraged people to speak only about relevant topics.
Unit 3 What do you mean by...?
1 Asking for and giving clarification
1. Listen to part of a meeting in which Victoria Lenning, a director of an Anglo-American company, is talking to colleagues about a possible site for locating a factory in the Basque Country in northern Spain. She is explaining the historical background to industry in the region. Listen once and identify the following:
two historically important industries in the region
the status of these industries now.
2. Victoria is twice interrupted by requests for clarification. Listen to the extract again and follow the structure for the first part of the exchange. Then write in the phrases used for the same functions in the second part.
Practice 1
Work in pairs to complete the following mini-dialogues.
Extract 1
A: Brunei has a tropical climate.
B: Excuse me, _____ by "tropical"?
A: _____, it's hot almost all year, with heavy rainfall in the rainy season. _____?
B: _____, I understand.
Extract 2
A: Every new product needs a USP.
B: _____ USP?
A: Unique Selling Proposition.
B: Er, can you _____ what that is?
A: USP _____ the special characteristics of a product which make it different and desirable – so consumers will want it. Er,_____ that now?
B: Yes_____. Thanks.
Now listen to a recording of these dialogues.